Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more
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Review summary
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The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more
This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more
I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm... See more
Company details
Written by the company
We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.
Contact info
RM 02, 21/F, HIP KWAN COMMERCIAL BUILDING,38 PITT STREET, YAU MA TEI, KL, Hong Kong
- support@cisdem.com
- www.cisdem.com
4.8
Excellent
267 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
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It was very fast with no answers asked
It was very fast with no answers asked. Didn’t have any problems. Can’t say it again Thanks in my thoughts you deserve a raise in your paycheck. Again thanks for your time.
February 28, 2026
Unprompted review
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Excellent service
Excellent service, they helped me fix my issue very quickly and their product is solid.
January 28, 2026
Unprompted review
Excellent Customer Service from Ethan @ Cisdem
I emailed Cisdem about a Product of theirs that I purchased a lifetime license in Sep 2025.
However, I wanted to use the software on my Laptop instead of my Desktop. Ethan Li at Cisdem was kind enough to re-set my license. Everything is all up and running fine on the laptop.
February 26, 2026
Unprompted review
Second to none Customer Service.
My problem (or rather my lack of understanding) was quickly solved. LOVE the Cisdem program and most of all the Customer Service Department. 5 STARS earned for sure. Thank you.
February 15, 2026
Unprompted review
I had an issue and my terminal was…
I had an issue and my terminal was locked. I emailed them to send me unlock code and they promptly sent it. Great service.
February 13, 2026
Unprompted review
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The Cisdem support team was able to give me help that was easy for an 84 year old to understand!
The Cisdem support team was able to provide me with clear directions, including screen grabs, so I could have a successful and happy experience. They were very knowledgable, courteous, and patient.
February 7, 2026
Unprompted review
I am very satisfied with the fast…
I am very satisfied with the fast support when I needed help. The software is user-friendly and easy for anyone to understand.
February 2, 2026
Unprompted review
The duplicate finder is great
The duplicate finder is great. It's the best out of 6 I've tried and it works for multiple forms of media. I needed help moving the license over to a new pc and customer service emailed me back in less than a day. The interaction was simple, easy, and human.
February 1, 2026
Unprompted review
Trustworthy
A ppt that I had worked on a long time suddenly went corrupt and the saved version as well. I contacted Cisdem. They were not able to solve my problem, but reported promptly and refunded my payment. Such acts a company that is trustworthy and professional.
January 29, 2026
Unprompted review
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Perfect support from the company Cisdem!
I had problems with the license code as well as downloading YouTube videos using Cisdem’s VideoPaw software. After contacting support, I received a response within minutes and the issue was resolved quickly and efficiently.
The software is now working perfectly again. I have honestly never experienced support this good before!
January 30, 2026
Unprompted review
Excellent service from this company
Excellent service from this company. Great communication too. Because I'm old, I found the change from my usual ripping software a bit too much to grasp but I wrote to Cisdem and Joey was very understanding and refunded me 100% same day. Very happy indeed.
January 19, 2026
Unprompted review
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The license key wasn't working and I…
The license key wasn't working and I emailed customer service and they responded within half an hour with a resolution. Great and friendly service.
January 13, 2026
Unprompted review
Quick, Nice, efficient: PERFECT
It was fast, nice and effective. Thank you very much
January 13, 2026
Unprompted review
quick and good customer support
quick and good customer support, was needing a transfer of licensing.
January 8, 2026
Unprompted review
very quick response
very quick response
re fixed my licence number
just keep your old emails as a paper trail and no questions asked
thanks
January 8, 2026
Unprompted review
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Always responds quickly and solve…
Always responds quickly and solve problems with efficiency.
January 2, 2026
Unprompted review
Prompt, Professional response
Prompt and professional response to support request during holday period.
December 29, 2025
Unprompted review
Quick reaction time and helpful…
Quick reaction time and helpful solutions.
December 23, 2025
Unprompted review
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