My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more
This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more
I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more
Company details
Written by the company
We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.
Contact info
RM 02, 21/F, HIP KWAN COMMERCIAL BUILDING,38 PITT STREET, YAU MA TEI, KL, Hong Kong
- support@cisdem.com
- www.cisdem.com
4.8
Excellent
280 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast response
The turn around to my request was very fast even though I sent it in the evening.
December 8, 2025
Unprompted review
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He made me feel important
He made me feel important and didn't seem bothered by my many questions. He made a definite effort to help solve my problem and it was resolved.
December 6, 2025
Unprompted review
Reported a problem
Reported a problem. Email back later that day saying problem solved. Cannot ask for better than that.
December 1, 2025
Unprompted review
I had a problem with my software
I had a problem with my software. Contacted them, received an answer within 24 hours. I was treated with respect and i had good cooperation.
November 27, 2025
Unprompted review
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Fast and accurate help
November 27, 2025
Unprompted review
Quick response and promptly resolved
Quick response and promptly resolved
November 26, 2025
Unprompted review
Cisdem
Our company has dealt with Cisdem for several years. Every time i reach out for some support, I get a response by the next day. They are too the point and get us up and running where needed.
November 5, 2025
Unprompted review
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Rapidly responsive Customer Service!
Easy to understand and use utility; efficiently identified and allowed management of duplicate songs within iTunes.
Customer Service completely resolved my subscription issue by e-mail within HOURS… well ahead of standard response times!
November 3, 2025
Unprompted review
Customer service was very responsive…
Customer service was very responsive and helpful.
October 30, 2025
Unprompted review
Cisdem Activation Code
Joey was awesome. I had just gotten new computer and did not want to buy another Cisdem subscription. He was able to reset activation so I could use my code on my new laptop.
November 2, 2025
Unprompted review
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Good customer support
Customer support was quick to reply to my request, even on a Saturday, and solved it perfectly :)
November 1, 2025
Unprompted review
SPAM payments taken from my bank by Cisdem through Paypal
I do not have any Cisdem software products and yet they have taken £39.20 out of my bank account claiming they have an auto renew through PayPal who don't recognise the transaction even though they emailed it to me. This is fraudulent.
October 31, 2025
Unprompted review
Reply from Cisdem Inc.
Sorry for the bad experience. Please send the Transaction details to our support team at support@cisdem.com, our support team will look into this and offer you the details about your order, including the product name you've ordered and what kind of subscription that you've placed.
Quick Refund
Appreciate the subscription being refunded and stopped so quickly. It does seem like Cisdem should have an easier way to turn off yourself. I was unable to do it through PayPal as they instruct on their webpage.
October 28, 2025
Unprompted review
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Outstanding customer support.
October 28, 2025
Unprompted review
After reinstalling windows
After reinstalling windows, I got my license activate without any problems.
October 19, 2025
Unprompted review
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