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Cisdem Inc. Reviews 

277
•
TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly supportive and cooperative customer care team, which significantly enhances the overall experience. Many people highlight the fast response times from support, often receiving solutions within hours or even minutes, and appreciate the staff's knowledge, courtesy, and patience. Reviewers are particularly impressed with the efficiency and dedication shown in resolving issues, making them feel well looked after. However, some customers also noted issues with the product itself, with a few expressing dissatisfaction and feeling that their concerns were ignored after purchase, leading to unaddressed refund requests.

What people talk about most

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its speed, helpfulness, and... See more

Staff

Consumers find staff to be positive, highlighting their excellent, fast, and friendly customer service. Many... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to app for compressing PDF's to make them small enough to email while maximizing the PDF quality. Support service is great. Support responds within one day if any issues arise, such as licensing... See more

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I have been with Cisdem Inc. since 2023 and have never been disappointed. The level of service, patience and dedication to my needs has never faltered. If I could mention Joey for special praise, i... See more

Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.

Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(277)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Great communication too. Because I'm old, I found the change from my usual ripping software a bit too much to grasp but I wrote to Cisdem and Joey was very understanding and refunded me 100% same day. Very happy indeed.

January 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service!

My technical problem was resolved quickly and perfectly! I am very happy with the service I received.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed! I was given very timely help on a problem I was having downloading the app which resolved the issue completely. The app works flawlessly, and I was very happy to find a dedicated video compressor that does just that, compresses video without all the extraneous other features.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Cisdem Duplicate Finder is a great…

Cisdem Duplicate Finder is a great product for sorting through your photos and getting rid of duplicates. And the customer service after purchase is friendly, fast, and efficient. I recommend it !

December 15, 2025
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Rated 5 out of 5 stars

He made me feel important

He made me feel important and didn't seem bothered by my many questions. He made a definite effort to help solve my problem and it was resolved.

December 6, 2025
Unprompted review

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