Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, patient, and knowledgeable during every single step of the overall financial journey. Many consumers deeply appreciate the clear and thorough explanations provided regarding their personal debt relief options, which makes them feel confident and well-supported. However, some people mentioned experiencing poor communication and severe difficulty reaching support representatives when trying to resolve urgent and important account questions. A few other people also felt that accounts lacked any proper progress or negotiations, leaving them deeply frustrated with the overall service outcomes and unresolved financial debts.

What people talk about most

Customer service

Consumers find customer service to be positive, reporting satisfaction with the attention and professional... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the attention and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers expressed deep... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both frustration and satisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everyt... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

547 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Always there

Always there and open when i have questions . They keep me informed so I’m always on top of my account. If i’m not sure of anything they are right on it to explain everything thoroughly to me . Very happy so far!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

My call review

I was comfortable talking with my rep today. Extremely knowledgeable, nice and very helpful. We even shared a birthday! Thanks again for everything

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Hands down best of the best…

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everything so well he made it very easy to understand and all in all it was just a very easy conversation and to be able to get my debt relief is just amazing thank you so much, Brandon looking forward to getting my life back you’re amazing

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

One card down!

One card down, and four to go! Citizen’s is working. Slow and steady. Be patient, and know they are on your side. Special shout out to Obeb! You’re the best! I appreciate working with you!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jason was absolutely a professional

Jason was absolutely a professional! I was very hesitant to sign up for a debt management program. But through his knowledge and professionalism he explained every step in detail. He was able to get me on board to my road to financial freedom.

September 17, 2025
Unprompted review
Rated 3 out of 5 stars

Paying these bills

My is Mon burgos I need help with debt relief. I had an operation on my throat an I'm unable to talk but I can text. I have medical bills an taxes problem if you can help please text me at 646-956-0717 thank you.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

If it wasn’t for Cole Connell I’d be in…

If it wasn’t for Cole Connell I’d be in a world of credit and loan war. I wished more companies hired more qualified professionals as he is!!! Anything I send to him that I question, I have an immediate response with credible advice and answers. Thank you, sir!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Organization

CDR gathered my information about creditors, and began reaching out to them on my behalf. They've submitted the payments that I've sent, and really, made the entire process pretty simple. When I've had questions, I've called and they've always been quick to respond and provide the information that I need.
Highly recommend.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

This Company is the worst Signed up for…

This Company is the worst Signed up for them to help with my Cridit they faithfully took funds from my account with no problem 10 months to be exact after the 6th month they were not helping me just holding my money in in their account then they lied to me and said they were going into court never happened for one of my accounts they owe me $2,5008.03 every time I call no one answers my calls they keep giving me the run around your money will be refunded in your account and I did it at a proper time I feel like they are predators and they pray on people then they want you to open up another loan I closed my account with them in a timely manner once I seen they were not BBB affiliated the girl on the line keeps telling me over and over your money will be refunded on Friday never happens this is a sad situation when they pray on people that needs help I will not give up I want my refund they took out $278 for 10 months out of my account and I canceled at the fourth month then they tell me they went into court to settle with portfolio recovers recoveries which never happened

May 5, 2025
Unprompted review
Rated 4 out of 5 stars

Review for joining Citizens group.

I don't know Chris' last name but he was excellent in explaining the program to me. I got burnt by another co. That took me for about $1500 so I was very hesitant at first. He explained how it all worked and assured me Citizens was a reputable business. Also customer service did a follow up and helped me to feel even more comfortable.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Would never recommend

Would never recommend. No communication. No results. They have failed me and now I am being contacted by attorneys from the banks I owe. I am so disappointed I would not recommend them to an enemy. What do I do now? They have left me to the sharks and they still have all my money. Warning! Never use this company. It will be the worst thing you've ever done. Use National debt relief.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

A Glimpse of Light

We are in quite a predicament. I feel Conor is trying to guide us in figuring out how to address our debt situation best. I look forward to continuing this journey and hopefully becoming debt free.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thomas Fischer went above and beyond to…

Thomas Fischer went above and beyond to help me understand the process with my creditors and the loan. He took the time to explain everything to me and really listened to my questions. He promptly answered my calls and I felt comfortable with him helping me. I highly recommend him. Thank you Thomas!

July 2, 2025
Unprompted review

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