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City Beach Reviews 3,653

•
TrustScore 4 out of 5

4.0

Clothing Store
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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Many customers praise the fast delivery of items, often noting that products arrive quickly even for international orders. People are thrilled with their purchases and frequently express their intention to order again. The value for money is also highlighted, with consumers appreciating the quality of the products received. However, some people were dissatisfied with the customer service, describing it as unhelpful and rigid, particularly when issues arose with orders or returns. There are also mentions of staff being inattentive or lacking product knowledge. Additionally, some customers experienced problems with delivery services, including incorrect addresses, delayed shipments, and damaged packaging, leading to frustration and disappointment.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers report... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as orders not being... See more

Staff

Consumers express significant dissatisfaction with staff, citing a lack of assistance and inflexibility. Many... See more

Customer service

Reviewers consistently express strong dissatisfaction with customer service. Many customers report... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise super fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such... See more

Rated 5 out of 5 stars

My husband and I went to the Tweed City City Beach store today looking for sneakers for our son in Adelaide. The young store manager / assistance with Blondish hair was sensational. We didn't get he... See more

Rated 5 out of 5 stars

Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙

Rated 5 out of 5 stars

Cullen is a lovely small village with a wonderful beach. We, really enjoyed our day here. Just one thing to avoid though, and that is the beach refreshments and burger van. YUK.We bought 2 teas a coff... See more

Company details

  1. Clothing Store
  2. Beach Clothing Store
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Prompt delivery of online orders. I had to return one of purchasers at the Tweed City store and the staff were so friendly and helpful.

September 19, 2024
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Rated 1 out of 5 stars

Staff were rude and not helpful.

Staff were rude and not helpful.

September 16, 2024
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Reply from City Beach

Thanks for providing us with your feedback Jo and we are sorry to hear of your recent experience! We value all customer interactions and will address this issue to ensure better service in the future. Thank you again!

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Rated 5 out of 5 stars

Shoes

Bought online and unfortunately didn’t suit. No trouble taking it to a shop to get a refund. Staff were lovely. Delivered in less time than I thought

September 16, 2024

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