Clearpay UK Reviews 

44,761
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,306 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the financial flexibility of interest-free payment plans that make purchasing everyday items and larger goods much easier to manage. People also find the automated payment reminders extremely useful for staying organized and ensuring no upcoming installments are ever missed. However, some reviewers were not happy with customer service interactions, noting that it can be difficult to reach a real person when trying to resolve problems. A few other people also felt that unexpected account issues, such as unexpected charges or sudden spending limit reductions, caused significant frustration.

What people talk about most

Payment

Reviewers mention positive feedback about payment, highlighting that the app is easy to use, interest-free,... See more

User experience

Consumers find user experience to be positive, highlighting how simple and quick the ordering process is.... See more

Service

Customers expressed general satisfaction with the service, highlighting great communication and useful... See more

Product

People report high satisfaction with the product, noting it gives them the flexibility of purchasing goods... See more

Customer service

Users describe ambiguous interactions with customer service, as a few reviewers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply the best of the bunch when money is a little tight, as the payment plans are always more affordable than most others. The whole process is so very simple, it literally takes less than a minute... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Clearpay. The app is easy to use, payments are clearly explained, and being able to spread the cost into manageable instalments can be really helpful. I also... See more

Company replied

Rated 5 out of 5 stars

Just love the site. Flexibility is brilliant as cant always pay for large purchases in one so it makes it much more palliatable than taking the one big hit. Another bonus is more and more companies ar... See more

Company replied

Rated 5 out of 5 stars

Clearpay is so easy to use and the pay in 4 (2 weeks between each payment) is a bonus, the fact that it can be used for groceries as well is excellent Clearpay has interest free payments and has he... See more

Company replied


Company details

  1. Payment Service
  2. e-Commerce Solution Provider
  3. Fashion Accessories Store
  4. Internet Shop
  5. Outlet Mall

Written by the company

Part of the Afterpay Touch Group - helping people to get what they want now and pay for it later, follow us on Twitter, Facebook and Instagram.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(44,761)

4,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great payment company but troubles…

Great payment company but troubles signing in

September 19, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Jeff,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you.

Rated 5 out of 5 stars

Very easy to use and helps spread the…

Very easy to use and helps spread the costs

September 19, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 5 out of 5 stars

So so easy to do

September 18, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Dennis,

Thank you for taking the time to provide us with your feedback!

Have a great day 😄

Rated 5 out of 5 stars

Good afternoon,

Good afternoon,
A really great company to use especially when you don’t have to much money in .
I’m very happy with your Clearpay.
Thank you.

September 18, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Mary,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping! 🤗

Rated 1 out of 5 stars

Seriously would not bother with them!

Seriously would not bother with them!
I was with them for years and never missed a single payment even paying early on some occasions and there reward is to drop your credit to £100 which is utterly useless and pointless.
Won’t bother using ever again.

September 18, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Stuart,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'help' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

No problems all goes easy to deal with.

No problems all goes easy to deal with.

September 18, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Bob,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 1 out of 5 stars

Unhelpful, generic responses & do not care.

I reached out today for help after being scammed out of over £200 and have received the most horrific customer service. They’re not even reading what I’m saying & looking at the evidence I’m sending and just sending generic responses about lost parcels (which this is not). I will never use Clearpay again. They will NOT help you when things go wrong. I’ll stick with Klarna, at least they help when you’re scammed.

September 16, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Jessica,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.
Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Rated 5 out of 5 stars

Brilliant if you need to spread your…

Brilliant if you need to spread your payments. They always remind you when the next payment is coming out and automatically take the payment from your account.

September 16, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Jude,
We love this, thank you for the positive feedback!
Enjoy our services, and happy shopping!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, easy process with no hassle, have used clearpay a couple of times now no issues at all, recommend clearpay.

September 15, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

We love this, thank you for the positive feedback!

Enjoy our services, and happy shopping!

Rated 1 out of 5 stars

CLEARPAY DISCRIMINATES AGAINST NORTHERN IRELAND CUSTOMERS.

I have just received another promotion email from Clearpay but I stopped using them 2 months ago because of a similar promotion that excludes Northern Ireland customers which is now the same as today's promotion so I'll just stick with Klarna - Promotion reads - 'Receive £15 off when you spend £60 or more via Clearpay. This promotion is only open to UK residents, excluding Northern Ireland' which is a part of the U.K.

September 16, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you.

Rated 5 out of 5 stars

Smooth,easy and quick.

Smooth,easy and quick.

September 15, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Anthony,

Thank you for taking the time to write such an incredible review.
We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Thank you,

Rated 5 out of 5 stars

Great experience so far

Great experience so far. Easy to pay with clearpay.

September 15, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Hamza,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Thank you,

Rated 5 out of 5 stars

Found using clear pay simple and…

Found using clear pay simple and striaght forward helps me spread the cost of large purchases in manageable amounts

September 15, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Nicola,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

A.useful way to pay

A.useful way to pay if you are struggling a bit until payday

September 14, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Hayley,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 5 out of 5 stars

I have never been dissatisfied with…

I have never been dissatisfied with clear pay. My experience has been excellent,never dissapointed. Quick,reliable and Efficient.

September 14, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Henevin,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Rated 1 out of 5 stars

Reduced my spending amount by half…

Reduced my spending amount by half despite never missing a payment more than a few hours, used succesfully for years.

Always used responsibly and would have recommended this a s a great payment method. Now it has been spoilt.

September 14, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

Easy experience

September 14, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Karen,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping! 💕

Rated 5 out of 5 stars

brilliant service

brilliant service

September 14, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Ruhel,

So great to hear, thank you for sharing.

Happy shopping!

Rated 5 out of 5 stars

Very clear and concise using this form…

Very clear and concise using this form of payment system.

September 13, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

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