Clearpay UK Reviews 

44,759
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,297 reviews, reviewers overwhelmingly had a very great experience with this company. Consumers often share that the platform is extremely simple to set up and navigate, while appreciating the helpful payment plans that make managing large purchases much easier by spreading costs over time without extra interest. People also consistently find the automated notifications incredibly useful for keeping track of upcoming dues without experiencing any stress. However, some customers also noted frustrating challenges regarding sudden account lockouts, unexpected reductions in spending limits despite consistent repayments, and difficulties reaching a human support agent instead of automated chat tools.

What people talk about most

Payment

Users describe positive interactions with payment, noting that the app is easy to use and helps spread the... See more

User experience

Customers had positive experiences with user experience, highlighting that the app is straightforward and the... See more

Service

Consumers find service to be a wonderful and helpful tool for spreading the cost of purchases over time with... See more

Product

Clients share satisfaction regarding the product, noting that it provides great payment flexibility to... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely across different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply the best of the bunch when money is a little tight, as the payment plans are always more affordable than most others. The whole process is so very simple, it literally takes less than a minute... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Clearpay. The app is easy to use, payments are clearly explained, and being able to spread the cost into manageable instalments can be really helpful. I also... See more

Company replied

Rated 5 out of 5 stars

Just love the site. Flexibility is brilliant as cant always pay for large purchases in one so it makes it much more palliatable than taking the one big hit. Another bonus is more and more companies ar... See more

Company replied

Rated 5 out of 5 stars

Clearpay is so easy to use and the pay in 4 (2 weeks between each payment) is a bonus, the fact that it can be used for groceries as well is excellent Clearpay has interest free payments and has he... See more

Company replied


Company details

  1. Payment Service
  2. e-Commerce Solution Provider
  3. Fashion Accessories Store
  4. Internet Shop
  5. Outlet Mall

Written by the company

Part of the Afterpay Touch Group - helping people to get what they want now and pay for it later, follow us on Twitter, Facebook and Instagram.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(44,759)

4,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easyto order

No problem completing the payment

September 12, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Bryan,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Using Clearpay is a great way to get…

Using Clearpay is a great way to get the products you need at a manageable and affordable way.
With reasonable amounts to repay.

September 12, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Pamela,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Great help!

Really good and love the pay in 4 it helped me get all my boys school uniforms and winter coats where they’d all grown over the summer! Without breaking the bank

September 11, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Rebecca,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Rated 1 out of 5 stars

Clearpay anything but clear!!!

I never use these kind of payments but i decided to give Clearpay a try in buying an outboard motor.
I went through the bits and pieces and entered the amount of the purchase and a single use card was produced for me.
It was declined due to a lack of funds!!!! This is where the rot set in. I called Clearpay and was on the phone 30 minutes to end up with being told to TRY AGAIN. What? With a single use card?
I tried a few times. Had to call clearpay again. No one there seems to know what they are doing as i spent another half hour on the phone listening to muttering.
In the end, after almost 2 HOURS i gave up, used my credit card and closed my so called Clearpay account immediately.
There is nothing clear about it because the left hand clearly has no idea what the right hand is doing.
If you are considering a fairly large purchase use your credit card. Much quicker and much safer.
To my mind NOTHING was done correctly and no help was available because they have no idea how to help you if things dont go to plan.

September 9, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi jj,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.
Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Rated 1 out of 5 stars

Service and suport to bad

It was the worst experience I have had in my life and very bad service

September 9, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Carlos,

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

Just easy..

September 9, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

So great to hear, thank you!

We’re super happy you are loving our services!😊❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

Easy to use

Easy to use. It’s a great way to buy goods without the initial outlay. It also boosts your credit score as long as you keep up the payments. You get a reminder just before a payment is due. I have been with them a while now and love it

September 9, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Anna-Marie,

We love this, thank you for the positive feedback!

Enjoy our services, and happy shopping!💕

Rated 5 out of 5 stars

The experience is very smooth and…

The experience is very smooth and everything is very clearly explained

September 8, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Andy,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping! 💕

Rated 5 out of 5 stars

Fabulous

Easy to use
Short time for approval
Good choice of vouchers
Low payments

September 8, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!😊❤️

Happy shopping!🛍️

Rated 4 out of 5 stars

Quick and easy

September 8, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi MoJo,
So great to hear, thank you for sharing.
Happy shopping!

Rated 5 out of 5 stars

Payment

I’ve had a really positive experience with Clearpay. The app is easy to use, payments are clearly explained, and being able to spread the cost into manageable instalments can be really helpful. I also find the payment reminders useful, so it’s easy to keep track of when payments are due. Overall, Clearpay has made shopping and managing payments much more convenient for me. I would definitely recommend it to others.

September 8, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 1 out of 5 stars

DO NOT USE CLEARPAY

DO NOT USE, purchased item from Picadex, 2 months later never received item, contacted Clearpay and explained what happened and I never received item, they continued to take 3 x £124 a month from me and still taking money each month, called them numerous times and emailed 5 times told them what happened they still take money from me and just talks in riddles on phone been goin on 2 & half months they just fob me off on phone, and even today not been resolved or contacted me, just gets a silly reference number, I got the bank dealing with it now, had enough of them wasting my time,

Then they comment on here saying they want to help yeah whatever you had nearly 3 months to sort this out absolute joke of a company

June 30, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.
Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

Allowed me to buy the products I needed…

Allowed me to buy the products I needed with payment flexibility
Great service

September 7, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Terry,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Thank you,

Rated 1 out of 5 stars

Don’t trust this company

Got a one time card for £39 to use on amazon uk on 21/8/26 ended up spending £29.25 that is what amazon charged to the card that is what the conformation email states that is what my amazon account states. Clearpay have charge me £39 when they must know what was charged to the card, I have contacted them countless times made complaints sent them screenshots of the conformation email which they asked for and yet they have done absolutely nothing to stop overcharging me.

They claim on there website that if you don’t use the full amount of a one time card it will be automatically adjusted so nearly 3wks later and contacting them countless times they are still overcharging me, do not trust this company if i did not pay watch how quick they charge me a non payment fee.

I think you find i have already contacted you through the app have complained using the online form and yet you have done absolutely nothing apart from sending your standard reply...try ticket number CCN-13502291.

August 21, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Kevin,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.
Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Thank you,

Rated 5 out of 5 stars

I like how easy the app is set out easy…

I like how easy the app is set out easy to use the only feature I would like clearpay to have is the option to pay monthly installments instead of every two weeks because I feel monthly payments would be more convenient for most people I have my income every month so when I make a purchase using clearpay I have to make two payments right away instead of one payment which can be inconvenient with getting paid my income monthly and every 4 weeks but other than that I manage my payments because I only make small purchases but if clearpay did monthly payment options I would for sure make bigger purchase

September 3, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Mrs Michelle,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 5 out of 5 stars

It's a great way of paying it off and…

It's a great way of paying it off and no interest added

September 7, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Susie,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Really trustworthy and safe

Really trustworthy and safe. Helps me when I have to make big purchases and don't quite have the cash right away.

September 7, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Bella,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Rated 5 out of 5 stars

It’s amazing

It’s amazing! Easy to shop and flexible enough to pay!

September 5, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Marcon,
We love this, thank you for the positive feedback!
Enjoy our services, and happy shopping! 🥰🛍️

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