Clockwork Removals and Storage - South London Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 6, Merton Industrial Park, Lee Road, SW19 3HX London, GB


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Rated 5 out of 5 stars

Fabulous service from Clockwork Removals South London when we recently moved from Surrey to Kent. Gary, Tony and Max were very professional and also friendly too. Given that house moving is stressf... See more

Company replied

Rated 5 out of 5 stars

I moved house recently with Clockwork and they were great from start to finish. James and Chelsea were super clear and helpful during the booking process and kept in regular contact leading up to and... See more

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Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

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Rated 5 out of 5 stars

Our experience with Clockwork was professional and smooth. Josh helpfully priced up the quote and we couldn’t have asked for 2 better removal men on the day of the move. Peter and Ryan were fantasti... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout South London for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Unit 6, Merton Industrial Park, Lee Road, SW19 3HX, London, United Kingdom

  • 020 8946 6340
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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth experience from start to finish

Moving house is one of the most stressful moments in our lives. Clockwork removals made the experience pain free the crew on the day worked like Trojans they were caring, courteous, patient with a sense of humor and they moved our belongings with care. Thanks also to all of the behind the scenes office staff and estimators who are an equally important part of the process.

August 15, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for taking the time to review us.

Rated 5 out of 5 stars

Very positive - highly recommend.

We were very impressed and happy with the service from Clockwork. From the initial survey and quotation to completion of our packing and removal they were professional, efficient and went above and beyond to ensure we were happy with the service. We would use them again and recommend to others.

August 2, 2024
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Reply from Clockwork Removals and Storage - South London

This is great to hear, thanks for the recommendation.

Rated 5 out of 5 stars

We used Clockworks for two removals and…

We used Clockworks for two removals and for storage in between the two moves. Everyone was very kind and helpful during every encounter. They took a lot of stress out of moving. Highly recommend!

August 1, 2024
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Reply from Clockwork Removals and Storage - South London

This is great to hear, thanks so much for sharing your experience with us.

Rated 5 out of 5 stars

I booked Clockwork to move my mother…

I booked Clockwork to move my mother and stepfather flat contents from one large flat to another. Their average age is 90 and the contents are probably about the same. They handled the whole process with great courtesy and efficiency both on the day and prior to the removals dates (which also had to change slightly). They are very competitively priced and their service is really impressive.

July 18, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

It was our pleasure to assist with the move. Thanks so much for leaving us a review.

Rated 5 out of 5 stars

Super helpful!

It was a great experience from the start to the end.

June 20, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks for the review!

Rated 5 out of 5 stars

Extremely helpful when we had an issue…

Extremely helpful when we had an issue with the timing on the moving day.
The removal team run by Richie were very efficient and courteous.
Would highly recommend.

June 28, 2024
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Reply from Clockwork Removals and Storage - South London

Great to hear. Thanks for the review and recommendation.

Rated 5 out of 5 stars

I used the Wimbledon branch to move my…

I used the Wimbledon branch to move my father from West London to Northwest London. I cannot say how impressed I am with the dedication and hard work of everybody from the assessor Robert who came out to give me the quote through to the office staff that I dealt with and particularly the amazing crew who did the job on the day without hassle and so professionally. A big thank you to you all especially Gary who ran the crew on the two days, he’s a real credit to the company. I cannot recommend them high enough.

June 28, 2024
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Reply from Clockwork Removals and Storage - South London

This is so lovely to read, thanks so much we really appreciate it.

Rated 5 out of 5 stars

Amazing service from Clockworks removal…

Amazing service from Clockworks removal who facilitated my move to Australia. Office staff Hollie and Kylie were brilliant and always provided updates throughout the entire process. Crew turned up to the house on time and were extremely polite and handled goods well.
I would highly recommend them.

June 25, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for the review and recommendation.

Rated 1 out of 5 stars

Rude and inconsiderate removal staff

Rude and inconsiderate removal staff. Don’t care about damage to property or inconveniencing others

June 12, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

We are sorry you feel this way about our services. Please could we get a bit more information so we can understand better what happened during your move and how we can rectify any issues.

Rated 5 out of 5 stars

Great team, great service. highly recommended

This was our third move over the past 2 years, and we're a family of 5 so we have a lot to move ! The team did an amazing job for us and were the best removal company we've used. The packing was done carefully, labelling was done well and drawers were moved full (where possible), which made unpacking at the other end a lot easier. All in all, a really good experience. Would recommend.

May 24, 2024
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Reply from Clockwork Removals and Storage - South London

Thanks for leaving us such a fantastic review, we really are delighted to hear all this.

Rated 5 out of 5 stars

Clockwork we’re superb from start to…

Clockwork we’re superb from start to finish. Extremely efficient, well priced , the movers were extremely accommodating. All in all I highly recommend clockwork.

February 16, 2024
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Reply from Clockwork Removals and Storage - South London

Thanks so much for the review and recommendation - we really appreciate it.

Rated 1 out of 5 stars

I would not recomend this company

I would not recomend this company. There are too many inconsistencies between the actual quote and what they inform you. Also the 2nd quote was incorrect. However instead of contacting me they told me to go with another company which I gladly did. As I refused to pay the full amount of £2,007.14. I was supposed to pay £400 up front and the remainder a few days before which I did not have a problem of doing so. However the figures on the second quote did not quite add up. As far as I am aware £1272.62 plus £400 do not add up to £2,007.14 Really rude company and do not like been told of their mistakes. Definitely the right company. I was offered this after refusing to pay the full amount 2 weeks in advance. Please do not contact me again, I do not want any further dealings with this company

April 22, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Hello, thanks for getting in touch and leaving this feedback. We would however urge you to double check this is the correct company? At Clockwork Removals we never ask for a deposit. We have spoken directly to the branch in question and have confirmed that we have not received an inquiry like this nor requested any kind of deposit. We wish you well on your move, and if you do require a quote from us please do not hesitate to get in touch.

Rated 5 out of 5 stars

MaMagic Clockwork. From when I first spoke to Kylie in the…

From when I first spoke to Kylie in the Wimbledon office until Nathan unpacked the last box in our new kitchen the workmanship and service has been exemplary.
First day we hadn't organised property but within 15 minutes Kylie had her boss on his way to us to with boxes and to help us pack.
Art and his team of Alfie, Fred and Alex we're an absolute joy to have at such a stressful time. Nothing too much trouble.
Moved so simply.
Then Nathan came the following day to help us unpack. A great guy.
So don't bother to go anywhere else just go with magical Clockwork

April 19, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for your very kind review, it is fantastic to hear this feedback for our wonderful South London team.

Rated 5 out of 5 stars

Definitely Use These Guys

Couldn’t recommend highly enough and couldn’t have done it with out them. Super friendly, helpful and flexible. Thanks Piotr, Joe, Alfie and Gary! 5/5.

April 12, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks - we really appreciate the feedback.

Rated 3 out of 5 stars

They arrived on-time and the team…

They arrived on-time and the team leader communicated well.

February 24, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks for the feedback. If there is anything else we could have done to improve the service please do let us know.

Rated 5 out of 5 stars

Great service

We used Clockwork to downsize my aunt in SW6. The office team and quote service were very efficient and we did the move within 2 weeks of the quote. On the day the team of 3 - Piotr, Kieran and Alex - arrived promptly, they were courteous, friendly, took great care and worked extremely hard (especially with some difficult large furniture). Box delivery / collection service worked well. A great service overall, I would certainly use them again and recommend them.

February 5, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is all great to hear, we are delighted to have been of service.

Rated 5 out of 5 stars

Great service from start to finish!

Great service from start to finish! Initial home survey was quick and easy yet comprehensive, office staff were always on hand to answer any queries and the team who carried out the move were exceptional. Special thanks to Nathan, Jake and Kiska for making it as smooth a process as possible!

February 15, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for the feedback.

Rated 5 out of 5 stars

Gary and his team were excellent

Gary, Graham and Alex were absolute fantastic on our move day. they arrived promptly, and at the time stated, and immediately got to work. They were flexible and adapted quickly to any situation which initially proved tricky. They managed to pack everything into two removal vans, and this was quite the feat! at no point did they stop! At the other end, in our new house, the ceiling was sloped and proved a bit more tricky to get larger items up the stairs, but the boys worked through this, and managed to move big wardrobes etc without a scratch on the walls! i honestly cannot fault them. Nothing was broken which is really amazing! They were unfailingly polite and good humoured, and just so willing to do a good job.
From an admin perspective, both Kylie and Hollie were so helpful, and were very reassuring when i rang up with numerous questions. Box collection was quick and efficient and just all round a very good service! Highly recommend.

January 26, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for the review and recommendation. Best wishes in your new home.

Rated 5 out of 5 stars

5 stars

We had a great experience with Clockwork Removals. Piotr and the team were extremely efficient and friendly and everything got to the new location in the same condition - we would definitely use them again!

January 25, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Brilliant - we look forward to hearing from you in the future.

Rated 5 out of 5 stars

An amazing Team lead by Piotr

An amazing Team lead by Piotr. The Guys were fantastic and nothing was a problem. They worked extremely hard.
I would certainly recommend them and give them 10 stars.
Regards Carol

January 30, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Lovely - thanks so much!

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