Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to do
Very easy to do , only need it for a couple of events to sell my husband and my bric a brac but it’s cheaper to buy the whole year . Feel much safer having cover
March 10, 2026
Reply from CMTIA
Thank you for your kind review! We are so happy to hear that you feel safer when selling you and your husband's bric a brac.
Good news
I found online renewal very easy and I'm no expert. The documents arrived very quickly, too.
March 9, 2026
Reply from CMTIA
Thank you for sharing! We are happy to hear you found the process simple and straightforward!
Second year of my Insurance
I am now on my second year of my business insurance. So easy to complete the form online, once completed with all the relevant details and submitted with payment you receive the documentation within an hour or so, once emailed through your sorted for the next 12 months.
Have been pleased with the whole experience once again.
March 5, 2026
Reply from CMTIA
Thank you so much for sharing your experience with us and for the 5-star review! We are glad to hear you were happy with our simple process!
Very easy to apply very straightforward…
Very easy to apply very straightforward online application form. Safe and secure site. Rapid insurance coverage.
March 5, 2026
Reply from CMTIA
Thank you for your feedback!!
So easy and a lot more value for money…
So easy and a lot more value for money than others for the same service
March 9, 2026
Reply from CMTIA
Thank you for your fantastic review!
Easy to use link and responsive to…
Easy to use link and responsive to questions regarding policy items.
March 4, 2026
Reply from CMTIA
Thank you for leaving us 5 stars!
Reply from CMTIA
Thank you for sharing!
All seemed relatively straightforward…
All seemed relatively straightforward and after a short referral (as I did not immediately fit the categories listed), I was accepted
March 3, 2026
Reply from CMTIA
Thank you for taking the time you leave us your review! When applying online, if you answer ‘yes’ to any of the questions or chose ‘other’ from products sold, this application will be an automatic referral and will be reviewed during work hours. We hope this short delay didn't cause any inconvenience.
Very easy to set up..I had an issue but…
Very easy to set up..I had an issue but it was quickly and easily sorted
Thank you..Don Bell
March 2, 2026
Reply from CMTIA
Thank you for your feedback!
Such an easy process to renew…
Such an easy process to renew insurance, competitive pricing and excellent cover
March 6, 2026
Reply from CMTIA
Thank you for sharing your experience with us!
Reply from CMTIA
Thank you for leaving us 5 stars!
Reply from CMTIA
Thank you for 5 stars!
Because this man on
Because this man on. the phone send me the email I wanted ..
Amd hopefully sending it by post as well
To what I asked fir 2/3 weeks ago
March 2, 2026
Reply from CMTIA
Thank you for taking the time to leave us a 5-star review! Your documents should be with you shortly, but if you have not received them, please call us on 0208 102 9400 to confirm your address.
Easy to do the renewal
Easy to do the renewal, certificate came by email within 20 mins. Renewal cost very similar to last few years.
March 2, 2026
Reply from CMTIA
Thank you for sharing!
Easy to renew
Easy to renew. Happy with the process. Never had to claim so can't comment on that part, but competitive price for a very small market trader like me.
February 2, 2026
Reply from CMTIA
Thank you for sharing your experience with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.