Cole Buxton Reviews 

Made multiple orders now. Products are always high quality and match the size guide on the website. Fast despatch and on the rare occasion I've had to return items the refund process is always fast and painless. An example of how online shopping should be.

Love CB
Great quality and service

Have ordered 3 items from here so far and all have been despatched really quickly. The products seem well made and look great. I would recomened and buy again

Great service , easy to use on the app , sizing is what they say , only return one thing in 4 years very fast to sort out the problem , def use them again

When arriving someone is straight away helping you with a honest opinion. Great service and clothes!

The product quality is excellent. Although there was a slight delay with delivery, I was kept well informed about what was happening and when to expect it. I’m very happy with my purchase and hopefully the shoes I want to buy will get a restock so I can make my next purchase :)

If and when you have a query they won’t reply. Love their clothing but they wouldn’t authorise my purchase even though they took my money. I was a loyal customer but I won’t be any more. Bad customer service.

Quick Prompt as always

Brilliant quality

Great clothing brand, always amazing quality and delivery is great! My son won’t wear any other brand now 😀

Exceptional quality and attention to detail. The packaging it gets delivered in is premium, mine even came with a hand written note with my name on it which is a great touch. The garments always wash great and look brand new when cleaned. Exceptional brand. Exceptional quality.

Best quality sweatshirts !
Love the logo ♥️
Love how it washes too !

A brand that I’ve been buying from for years. Product is incredible, customer service is excellent. Never disappointed.

I wasn’t originally planning on leaving a review, but after receiving an email thanking me for “supporting Cole Buxton” and inviting me to share my experience, I felt it was only fair to provide honest feedback.

I recently purchased a hoodie and was genuinely excited to receive it.

Unfortunately, when the item arrived, it had a very strong and unpleasant odour straight out of the packaging. This wasn’t a subtle “new clothes” smell; it was immediately noticeable and significant enough that I would not have felt comfortable wearing the hoodie without first airing it out or washing it. Note- the odour was still strong for after airing for 3 days.

I contacted customer services to raise my concerns. The response I received was that the smell was likely due to the manufacturing, dyeing, or packaging process and was not considered a fault. Whilst I appreciate the explanation, I was disappointed that there was little acknowledgement of the impact this had on the customer experience, particularly given the price point.

The only solution offered was for me to return the item at my own expense. I was also advised that the odour would likely dissipate if the garment was aired out or washed. However, washing the hoodie would require removing the tags and effectively committing to keeping it. If the smell remained after washing, I would no longer be able to return the item. This left me in the position of either paying to return a product that arrived in a condition I was unhappy with or accepting the risk myself.

What disappointed me most was not necessarily the smell itself, but the handling of the complaint. At no point was any alternative solution offered, despite the fact that this is a £170 hoodie from a brand that positions itself at the premium end of the market.

The hoodie itself may well be of good quality, but premium pricing should come with a premium customer experience. For a company charging £170 for a hoodie, I expected better quality control, better customer service, or at the very least a willingness to take ownership of a poor customer experience. Unfortunately, I received none of the three.

Ordered Cole Buxton T-shirt and as usual absolutely top notch delivery was quick and the quality is 5⭐️

I contacted CB to make sure that I was going to choose the correct size on this item. I was reassured that as my size on sweat-shorts was M the items in question were the same. The item arrive , truly well presented , BUT the shorts were way to small in waist, the cotton material way too thin. Just an ordinary pair of shorts. On top of this, not an easy European return set up from CB.
As many other new brands, way too much emphasis on attitude, and marketing but not enough on product quality and costumer service.
Maybe a great clothing brand for sales within the UK.
I hope that the above is helpful to all outside the UK.
S

Excellent product. Looks really good and feels super comfortable.

Products where easy to order came within 2 days and the quality of the clothes was excellent not much more you can ask for

Hat was deformed due to improper shipping methods.