Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
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See what reviewers are saying
A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
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Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
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Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Everything went very smoothly
Everything went very smoothly, very satisfied with the service.
May 26, 2025
Reply from ColisExpat
Dear Alessio,
Thank you for your kind feedback!
We're delighted to hear everything went smoothly and that you’re satisfied with the service.
See you soon,
The ColisExpat Team
Package stuck in Machelen for over 47 days – no updates
My package (Tracking Number: LTN363868749) has been stuck in Machelen, Belgium for over 47 days with no movement or update. The tracking information hasn't changed, and I have no idea what's causing the delay or when the package will be delivered.
I’ve tried to get in touch, but haven’t received any clear response. I’m requesting urgent clarification from Landmark Global on the status of this shipment and an estimated delivery timeframe.
April 4, 2025
Unprompted review
Reply from ColisExpat
Dear Noureddine,
Thank you for your message and your patience.
We fully understand your concern about the parcel that has been held up for several weeks in Belgium. An investigation has been opened with the carrier, as confirmed on 12 May. Unfortunately, we are currently dependent on returns from our partner, and delivery times to Algeria via Bpost seem to be exceptionally long for shipments made on 4 April.
We are keeping a close watch on this situation. If the parcel is not delivered within 3 weeks of our last message, we invite you to return to our customer service for an update or appropriate follow-up.
Once again, we apologise for any delay beyond our control, and thank you for your understanding.
Best Regards,
The ColisExpat team
Excellent First Experience – Fast, Easy, and Reliable
This was my first time using this service, and I couldn’t be more pleased. Having lived abroad for most of our lives, it’s a real relief to find a company that delivers directly to our home address — reliably and on time.
Our package arrived within the promised timeframe, and we didn’t have to deal with customs at all — a huge improvement compared to when we shipped the same item a few months ago through a large, well-known courier.
What I appreciated most was being able to choose between different shippers, prices, and delivery times. That flexibility really sets this service apart.
Everything worked exactly as expected, and we’ll definitely be using it again.
May 18, 2025
Unprompted review
Reply from ColisExpat
Dear Jerold,
Thank you so much for taking the time to share this detailed and positive review. We're truly glad to hear that your first experience went so smoothly and met your expectations.
It's great to know that the delivery was both timely and hassle-free, especially regarding customs, which can often be a source of stress. We're also pleased that you found the flexibility of choosing between different shippers and pricing options useful — offering that kind of control is exactly what we aim for.
We look forward to helping you again with future shipments!
See you soon,
The ColisExpat Team
STILL no solution – Package marked as delivered, ColisExpat refuses to take responsibility
This is a follow-up to my previous review — and sadly, the situation has only gotten worse.
My USPS package (tracking number 9234690163776913917054) was marked as delivered to an individual at ColisExpat’s New Castle, DE warehouse on May 12, 2025 at 2:52 PM.
It was part of a batch delivery: multiple packages were scanned by the same USPS driver that day.
Yet, ColisExpat keeps insisting they never received it.
I’ve provided everything: tracking confirmation, customer ID (1516440), USPS screenshots, and multiple emails. I even paid for a premium subscription, expecting better service and faster processing — but after more than a week, I still have no answers, no action, and no accountability.
This is not a simple delay. The package was confirmed delivered inside their facility, and now it’s either lost or being ignored.
Customer service is frankly a joke: no follow-ups, no internal investigation, no transparency. Just complete silence.
I can’t recommend this company to anyone. If anything goes wrong, they will completely abandon you, even if you’re a paying premium customer.
Avoid at all costs.
➡️ That said, if the situation is resolved properly, I will absolutely update this review accordingly. But right now, this is unacceptable.
May 23, 2025
Unprompted review
Reply from ColisExpat
Dear Giacomo,
Thank you for your detailed feedback. We understand how frustrating and concerning this situation is, especially when a parcel marked as delivered does not appear in your account.
Please rest assured that we have not closed the matter. As confirmed in our last communication, an internal search is actively underway regarding your USPS parcel (tracking number 9234690163776913917054). While we require certain documentation to investigate thoroughly, we also understand the limitations of some delivery services, and that’s why our warehouse team has been instructed to double-check all incoming entries around the date in question.
We sincerely regret the lack of clarity and the time this has taken, and we want to assure you that your case is being taken seriously. If any information becomes available, you will be informed immediately.
Thank you again for your patience and persistence. We hope to resolve this quickly and restore your confidence in our service.
Best regards,
The ColisExpat Team
Very basic service
Very basic service, with poor website, customer service and only simple parcel consolidation.
May 19, 2025
Reply from ColisExpat
Dear Justin,
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. While our goal is to offer a simple and cost-effective parcel forwarding solution, we understand that certain features or aspects — such as website navigation or service flexibility — can be improved.
Please know that we are constantly working on developing both our platform and our services, including more intuitive interfaces and better support tools. Your comments help guide those improvements, so thank you again for sharing them.
If you have specific suggestions or needs we didn’t meet, feel free to contact our support team — we’d be happy to take a closer look.
Best regards,
The ColisExpat Team
Review of work.
Good day to everyone. I worked with this company for the first time. I have read both negative and positive comments.
Based on my experience with the first transaction, I can say that the company performed very well. I have no complaints about them. I recommend those who are hesitant to try sending packages through this company. Leonid.
May 12, 2025
Reply from ColisExpat
Dear Leonids,
Thank you very much for your feedback, Leonid. We're delighted that your first experience with ColisExpat met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
See you soon,
The ColisExpat team
Worst service ever
Worst service ever. 3 out of 4 packages disappeared, no tracking. Support replies with conversations from the beginning all the time. They even can't answer questions for three packages at a time and ask me to write three separate mails and then everything starts again... Zero information and I paid already over 300 Euro for shipping. Never again
+++++++ Update May 21: one week ago the support told me that my package was shipped. I asked for the tracking number and the reply was that it honestly wasn't shipped yet - still no information why my packages don't get shipped. A pure nightmare and I'm looking for a lawyer now to get my stuff 😞
++++++++ Update June 10th:
In the system all three packages are marked as "lost". The support constantly asks me for the bills which I then send to them. After a week they ask again like I didn't provide it... This company drives me crazy
May 14, 2025
Unprompted review
Reply from ColisExpat
Dear Marc,
We’re truly sorry for the frustration and confusion you’ve experienced. We fully understand your disappointment, especially given the amount already paid and the current lack of clarity.
To clarify: our support team asked for separate emails per package because each shipment is handled as a distinct case, often involving different logistics partners. This is essential to avoid mixing up details and to ensure accurate tracking and follow-up for each item.
As of now, your case has been escalated — including the reference 1752130, which has already been forwarded to our US team for investigation. We are awaiting their update and will get back to you as soon as we receive news.
We acknowledge the experience hasn’t lived up to the level of service we aim to provide, and we assure you your concern is being treated with priority.
Best Regard,
The ColisExpat Team
Fnac did nyt deliver to my country.
Fnac did nyt deliver to my country.
By using ColisExpat as intermediate I did get what I wanted and with reasonable price.
May 12, 2025
Reply from ColisExpat
Dear Janne,
We're glad ColisExpat helped you receive your order from Fnac despite the delivery limitations. It's great to know the service and pricing met your expectations. We're here whenever you need assistance with future shipments.
See you soon,
The ColisExpat Team
First time using this service and got a…
Edit***
Package has now arrived and I’m changing my review the stars to 3. The uncertainty and terrible communication from customer service made for a stressful experience, but glad it was received.
First time using this service and got a notification that the “parcel was refused, but they are unable to give me an exact reason why.” It was a small box from Massimo Dutti. How can they not provide a reason? They haven’t even located the package. This is so frustrating and I know I’m going to be dealing with this issue for a while trying to track it down and figure out where on earth it is. So ridiculous. DO NOT WASTE YOUR TIME AND MONEY USING THIS SERVICE.
May 6, 2025
Unprompted review
Reply from ColisExpat
Bonjour Irene,
Thank you for updating your review and confirming that your package was finally received, we're relieved to hear that.
That said, we sincerely regret the stress and frustration you experienced, especially regarding the lack of clear communication at the outset. Your feedback is entirely valid: transparency and timely support are essential, and we’re sorry we fell short in that regard during your first experience.
Your comments have been shared with our team to help improve how we communicate when a delivery issue occurs, especially in cases where the refusal reason isn't provided by the sender or carrier.
If you have any further concerns or questions, please don’t hesitate to reach out directly to our support team. We truly hope we’ll have the opportunity to offer you a smoother experience in the future.
Warm regards,
The ColisExpat Team
Avoid this company
As far as I'm concerned this company is a scam. Im leaving two stars because only one of two parcels (delivered together, on the same day, with postal confirmation) has reached me. The have lost one of my packages and pass the blame around. It took 6 ignored emails to finally get a response from them (the email I did get was as casual as a text message) and they take no responsibilty nor offered any help.
April 15, 2025
Unprompted review
Reply from ColisExpat
Hello,
We’re very sorry to hear about this experience and understand your frustration. Please rest assured that ColisExpat is not a scam — our teams are committed to resolving issues and ensuring parcels reach their final destination.
We sincerely apologize if your previous messages were not answered properly. To investigate your situation, we kindly ask you to send the tracking number of the missing parcel and your ColisExpat account email to our support team again (if not already done), or reply directly to this review with those details. Our system may have auto-closed your initial ticket, which is why we invite you to reply to the last automated message — this will reopen the case and allow our agents to assist you further.
We truly want to resolve this for you.
Best regards,
The ColisExpat Team
no,no,no
no,no,no
are scammers.
they opening the boxes ,and destroy the items, 2 times stolen the product!
damaged or missing and never cover !
April 9, 2025
Unprompted review
Reply from ColisExpat
Hello,
We are truly sorry to hear about your experience. Please know that we take such claims very seriously.
However, without additional information or a ticket reference, we haven’t been able to identify your case and conduct an investigation. If you haven’t already done so, we strongly encourage you to contact our customer support team with the relevant parcel details (tracking number, invoice, photos, etc.) so we can assist you properly.
We remain at your disposal to clarify the situation and take appropriate action if necessary.
Best regards,
The ColisExpat Team
Bad communication
I have sent an order to the following address that I had saved on my phone:
Airbusiness CXPFR 1208600
The Beacon - Mosquito Way
HATFIELD, AL109WN
UK
The parcel has been delivered but I have not received any notification from Colisexpat. Apparently, you guys have changed your address in the UK?! I have never received any warning about an address change! How will I get my order now??
Impossible to reach a human at the company, I only receive standard response mails that don’t even address the problem. Great company when everything goes according to plan but from the moment something goes wrong it’s a nightmare!
April 22, 2025
Unprompted review
Reply from ColisExpat
Dear Helen,
Thank you for your message and for your loyalty to ColisExpat.
I am sorry for the confusion you have encountered with the address of our UK platform.
Indeed, we changed our address last February. To keep our customers informed, several communications have been put in place:
- An email was sent to all users with a parcel in progress on the old platform.
- Newsletters were sent out between mid-February and the end of March.
- Alert messages were displayed on our website and via a pop-up when you logged in to your account.
- Publications were also made on our social networks.
However, in your case, as your last shipment was on 13/02, you did not have any parcels in progress at that time at the old address, and you were therefore not on the list targeted by our initial email. This probably explains why you were not informed directly by email.
Regarding your parcel: you should know that a shuttle service is organised every week to collect parcels sent by mistake to the old address and transfer them to our new platform. If your parcel was not yet registered on your account, this is simply because we had not yet received it - without registration, our automatic systems cannot make the link, hence the standard replies you may have received. Since then, as soon as your parcel has been processed and registered in your customer area, a notification email has been sent to you.
Don't hesitate to :
Subscribe to our newsletter to keep up to date with developments in our services,
Follow us on our social networks to receive updates in real time.
Finally, if you need a more personalised follow-up, I invite you to contact us directly via the contact form in your account, and we will be delighted to help you.
Thank you again for your understanding and trust.
Best Regards,
The ColisExpat team
Registrations
Hello, so i recently put down a review here about my two packages which been lost and not registered on my account since February, i saw that they had replied to my review saying theyre registered just to see that only ones registered, wheres my other packages registration?? I paid alot for it and its been missing since february. It shouldve been registered by now and its not? Where did it go and whys it still not registered??
April 16, 2025
Unprompted review
Reply from ColisExpat
Good Morning,
Thank you again for following up.
We understand your ongoing concern, and we’re sorry to see that our previous response did not fully reassure you. To clarify once more: both parcels have been received at our warehouse, but one of them has been registered under a different tracking number, which may not match the one originally provided by the sender. This is quite common when multiple carriers are involved — the tracking number often changes during transit.
One of the parcels has already been reshipped at your request. The second one is also available in your account, just listed under its updated tracking reference.
We understand this situation has caused confusion, and we truly regret the inconvenience. Please don’t hesitate to reply to our last email if you would like us to point you directly to the second parcel's entry in your account — we’ll gladly do that.
Thank you again for your patience and understanding.
Best regards,
The ColisExpat Team
Excellent service d'expédition internationale
Excellent service d'expédition internationale, fortement recommandé.
April 14, 2025
Reply from ColisExpat
Bonjour Lizardo,
Merci infiniment pour votre message et votre recommandation !
Nous sommes heureux de savoir que notre service d’expédition internationale répond à vos attentes.
À très bientôt,
L'équipe ColisEpaxt
Great service and pricing
Using ColisExpat is easy with reasonable pricing for global deliveries. I will definitely keep using their services and recommend to my friends and colleagues.
April 14, 2025
Reply from ColisExpat
Dear Erin,
Thank you so much for your kind words!
We're glad to hear that you find ColisExpat easy to use and fairly priced for international deliveries. Your trust and recommendation mean a lot to us.
See you soon,
L'équipe ColisExpat
Bad review solely because Customer…
Bad review solely because Customer support is so bad. During problems with mondial relay they were not supportive at all and would only reply to say that if i wanted reimbursement to contact mondial relay, even though i made it clear i didn’t want reimbursement. When i contact customer support about other things they give little to no info and are not useful.
April 8, 2025
Reply from ColisExpat
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our customer support did not meet your expectations.
We understand how frustrating it can be when you're facing delivery issues and feel unsupported. Please know that when a delivery is handled by a partner like Mondial Relay, our ability to act directly can be limited.
We also take note of your comments regarding the general clarity and helpfulness of our replies. Your feedback is very valuable to us and helps us improve the way we assist our users.
If you're open to it, we invite you to contact our team again so we can take a closer look at your situation and clarify any remaining concerns. We truly want to offer you a better experience moving forward.
Best regards,
The ColisExpat Team
Hello,
Hello,
You responded I have not sent pdf invoices for the parcels!!
You know how many times I sent pdf invoices to your contact email address ?
More than 5 or 6 times . It is all over the place.
I sent the invoices in pdf format again for both parcels yesterday and no response again.
They opened investigation before and nothing after 60 days of my parcels stuck .
One is not moved from Jan/29 . The other from February/07
Total loss for me 2000 EUR at least .
I feel terrible frustrated . I used to send 3 parcels every week. Now I stopped completely . After more than 5 years being your customer all my fate is fading away .
April 7, 2025
Unprompted review
Reply from ColisExpat
Dear Amir,
We confirm that all the required documents and PDF invoices have been well received by our support team, and your request is currently being handled. Our team is actively working with the carriers to resolve the issue regarding your two parcels.
Please note that when multiple requests are submitted, they are classified in our system by order of arrival, which can unfortunately extend the processing time. To ensure efficient follow-up, we kindly recommend replying to the same ongoing ticket rather than opening new ones.
We fully understand how distressing this situation is, especially given the value of the goods involved, and we’re doing our best to provide a resolution as quickly as possible.
Thank you again for your patience and understanding,
Best Regards
The ColisExpat Team
My package got sent to a collection…
My package got sent to a collection point because after THREE delivery attempts, and they barely respond to emails. If you do, it's some automated mess from Helena. It's about how they're dealing "influx of parcels coupled with a temporary reduction in our logistics capacity resulting in a delay in processing your parcels.".
Yeah no, how can you be delayed in processing my parcel if it NEVER got delivered to your warehouse in the first place? I would LOVE for that to happen because at least you would have received it.
Oh and when I did get a human response, they lied and said their warehouse was open and able to handle deliveries that required signatures. The last two attempts came after that email with fake reassurances.
NO explanation, NO response or anything afterwards though. NO emails in response to my request of how to handle the situation arising from their incompetence.
I'm writing this now now because it's being returned to sender and I have to pay a 25 euro return fee. Thank you so much ColisExpat! What a fun first-time experience!
April 7, 2025
Unprompted review
Reply from ColisExpat
Dear Tom,
Thank you for taking the time to share your feedback. We are very sorry for this frustrating situation, especially for a first-time user of our service.
After checking our exchanges, we can confirm that our warehouse was open at the times indicated. However, some deliveries requiring a signature can sometimes fail if the carrier does not follow the correct procedure or does not arrive at the right time. We understand that this can be very disappointing, especially if you have had to pay return postage.
We also recognise that our responses fell short of your expectations in terms of clarity and responsiveness, and we sincerely regret this. Your situation highlights some important points that we will be passing on to our logistics team to ensure that this does not happen again.
We would like to thank you for your feedback, which helps us to improve our services, and we remain available should you wish to try again under better conditions.
Best Regards,
The ColisExpat Team
Not a happy customer
I've been experiencing lately a significant decrease in the level of service by ColusExpat. I've been their customer for the past 7 years and was happy most of the time, until now.
It took them 10 days to locate and prepare my current package (delivered within Uk) and there was only 1 and expensive option (UPS Express 3-5 days) to deliver it to my homeland which I've paid for 4 days ago. They didn't told me in advance that they experience "slight" delay - I got to know that when I contact their customer service, and now they hold me like hostage in their hands - hold my package (17597629) and charge me without providing the service I've paid for, which is not legal. Am not happy at all. Please look into this matter and make sure I will get ASAP the tracking number of my package with UPS Express for which I've paid for. Thank you
April 5, 2025
Unprompted review
Reply from ColisExpat
Dear Naomi,
First of all, thank you for being a loyal ColisExpat customer for the past seven years. We deeply regret that your recent experience has not met your expectations and has caused such frustration.
You are absolutely right to expect transparency, efficiency, and respect for the services you paid for — particularly when it comes to a premium shipping option like UPS Express. We apologize for the delay in processing your shipment and for not clearly communicating the situation beforehand. This lack of information understandably led to confusion and dissatisfaction.
Regarding your package #17597629, we confirm that it has been processed and handed over to UPS, as indicated in the email you received on April 7th. Please note that tracking links may take 24 to 48 business hours to activate on the carrier’s system. We recognize that this should have been made clearer in our communication.
The delay in the preparation of your package from March 21st to March 31st is also well noted. While internal operational constraints can occasionally impact processing times, we acknowledge that this delay exceeded the usual timeframe and caused inconvenience. Your feedback is being shared with our logistics team to improve the handling of similar cases going forward.
Again, we sincerely apologize for the experience you’ve had. Your trust is important to us, and we are committed to regaining it. Should there be any further issue with your shipment or tracking, please don’t hesitate to contact us again — we are here to help and will ensure you receive a clear and prompt response.
Kind regards,
The ColisExpat Team
I sent a package to Pakistan on March…The package has not been delivered and I have not received a response.
I sent a package to Pakistan on March 29th to be delivered on Monday the 31st and it didn't arrive and I haven't received any response by email.
April 1, 2025
Unprompted review
Reply from ColisExpat
Dear Ale Molina,
Thank you for your message. We understand your frustration and are truly sorry for the inconvenience caused.
After checking, the support team has responded to your email. We can confirm that your parcel was refused upon delivery, but unfortunately, we did not receive a specific reason from the carrier. Given the high volume of packages we receive each day, it is not possible for us to log every refused parcel along with the exact reason.
However, in most cases, the carrier or the sender (your merchant) should be able to provide that information. Transport companies generally log the reason for refusal during delivery attempts — such as oversized packaging, customs issues, damaged goods, or non-compliance with warehouse delivery times.
As recommended by our support team, you can reach out directly to your carrier or the merchant from whom the package originated, as they should have access to the full delivery report and be able to explain why it was not accepted.
If you need further clarification or assistance from our side, please don’t hesitate to contact our customer support again — we remain available to help you resolve the issue.
Best regards,
The ColisExpat Team
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