College Ave Reviews 

3,550
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,065 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the loan application and management process easy, quick, and straightforward, often highlighting user-friendly online tools. Many people praised the excellent customer service, noting helpful, professional representatives and quick responses, alongside efficient communication and timely updates throughout the loan approval. However, some customers also noted concerns regarding interest rates, with many finding them surprisingly high or increasing significantly over time. People expressed disappointment when rates were higher than advertised or expected, even with excellent credit scores, and some found it difficult to get clear explanations for these increases.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing the application and loan management... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing frustration over high... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease and efficiency of the loan... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and supportive... See more

Response time

People report positive experiences with response times, often receiving quick answers and immediate responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Of all the loans we researched, College Ave was the easiest to navigate. The process was easy to understand and we got the lowest rate. I’m only giving 4 stars because the school hasn’t gotten paid ye... See more

Company replied

Rated 4 out of 5 stars

Easy, fast application process with no application fee. Interest rate is ridiculously high.. what you borrow compared to what you will have to pay back is a little extreme but seems to be the consensu... See more

Company replied

Rated 4 out of 5 stars

I was hoping for an interest rate that was closer to what was advertised. I realize that’s where they can start and each person’s situation is different. But 4% higher than advertised is a lot. And we... See more

Rated 5 out of 5 stars

I’m a new student starting this semester and College Ave made it so so easy to get a loan! I started three different loan applications through different companies, but College Ave was the quickest, mo... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

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4.5

All reviews

(3,550)

719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to work with

Easy to work with. 1st time college loan and not knowing actually what we need a loan for. They worked directly with the school to make sure she had everything she needed.

June 30, 2026
Rated 2 out of 5 stars

Interest too high.

Interest too high.

June 26, 2026
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Reply from College Ave

Tania - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment options selected, and we provide all the details about the interest rate for the customer to accept prior to making the loan.

Rated 1 out of 5 stars

the part for a loan was easy

the part for a loan was easy - amount approved for and if the college received the funds was allot of chasing - when I chated your webite I was told to call the college and got bounced back and fourth and Im still not sure

June 26, 2026
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Reply from College Ave

Reya - We’re sorry to hear that you aren’t happy with your experience and thank you for taking the time to share your feedback. We see that your school was able to finalize your loan application, but we understand unexpected delays during the certification process can be frustrating. We can confirm the school has set disbursement dates for the start of each semester, you can create an account on the Mobile App to track your disbursements.

Rated 5 out of 5 stars

College Avenue made it extremely easy…

College Avenue made it extremely easy to not only borrow money but understand my options in very simple terms. It took less than five minutes. They do all the work and ensure the money gets to the school of my choice.I continue to trust use college Avenue to help my son and daughter pay for college.

June 18, 2026
Rated 1 out of 5 stars

You doubled my interest rate from my…

You doubled my interest rate from my Freshman to Sophomore year even though I was paying off interest. Very disappointing and seemingly fraudulent.

June 24, 2026
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Reply from College Ave

Mim - We’re sorry to hear that you aren’t happy with our interest rates and thank you for taking the time to share your feedback. Interest rates are determined individually for each new loan application based on the applicant's credit profile at the time of application and the repayment options selected. Because each loan is evaluated separately, the rate offered may differ from a previous loan, even if you've been making interest payments. We provide all details about the interest rate for the customer to accept prior to making the loan.

Rated 4 out of 5 stars

We are just getting started and we have…

We are just getting started and we have not been sent any additional information from NYU Bursar Office regarding all costs required for Fall 2026.

June 23, 2026
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Reply from College Ave

Ian - The school will set your student's cost of attendance (budget). The budget includes costs such as tuition, fees, personal expenses, books, housing, and transportation. We can confirm that the school certified the loan and has set disbursement dates for the upcoming school year.

We encourage you to contact the school’s financial aid office to discuss your specific needs or questions you may have about your student's cost of attendance.

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