Coloplast Charter Reviews 

I have been using Coloplast Charter for about 15 years ever since I first got a stoma. In that time they have never failed to be extremely helpful, polite and cheerful I have never had contact with a bad member of staff. There service is first class they always do what they say they will do your prescription always arrives on time. I have no trouble recommending to anyone.
Cath Stanton

Always friendly & very Helpful when I call with a query usually caused by my Doctors Practice. They always help me to get my delivery sorted without delay. A lady named Bev was extremely helpful on my last call & soon sorted my order out as my doctors had sent the authorised prescription to the wrong supplier.

Samantha dealt efficiently with my replacement SenSura bags order. Ensuring the modifications are to be carried on in future orders. I have little doubt the replacements will arrive within a week.

I have always found the Coloplast company excellent, the speed in which they deal with requests and the delivery is amazing.
Recently I went away and forgot to pack my Coloplast essentials I rang them and they managed to send me emergency supplies in Cornwall the next day, that’s service.
L

Quick service, friendly, help at the end of the phone or chat service. deliver when they say.

Since I started using self catheters I tried a couple of Pharmacies till I came accross to Coloplast charter. I never wanted to change it again. The products to choose from are various and very modern. The processing of the prescription and deliveries are incredibly fast and the staff via chats or call are so efficients. Today I started chatting with Kathryn at 9:05 and by 9:10 my problem was solved. I will never change Coloplaster Charter and strongly suggest it to anyone. Thank you Coloplast Charter

I spoke to Teghan today as I was having difficulty ordering one of my usual products. They were very helpful and sorted my problem quickly 😊

Clear, efficient and polite responses from Teghan.

We had a worrying problem. Samantha solved it completely within a few minutes. The initial problem was not even the fault of Coloplast. Not the first they have dealt perfectly with a situation for us. A superb company and staff. 5*

Spoke to Teghan today to place an order could not have been better friendly professional polite and efficient credit to Coloplast well done Teghan

the very first order was delivered extremely promptly and had everything required, delivered by DPD who I find very trustworthy ( more than I can say for DHL) my wife now feels assured that her stoma products are in the hands of a company who actually cares about her needs, WELL DONE COLOPLAST CHARTER

Livechat - Coloplast are always eager to help. The staff are very friendly and have helped me get out of a sticky situation (more than once) when Ive been running low on supplies, as often the GP can be slow to grant authorisation.
Teghan has gone above and beyond to help me today - thankyou

It was one of the most difficult and to me embarrassing times of my disability’s, after issues with my spine and damage to nerves , I started loosing control of my bowl function. I was to embarrassed to leave the house incase I had an accident at that point I was in my mid 50’s , I wouldn’t go anywhere without knowing where every toilet was on the journey . I was then referred to Coloplast a nurse came to the house and talk me through the hole process about all the options that we available to me , once a decision was made she talked me and my husband through a procedure we had chosen. She was absolute brilliant put us both at ease and very professional. After that and after a while of getting used to things and having help at the end of the phone if I ever needed it . I now have more confidence in being able to go out and about if I have to thanks to the understanding and wonderful help from the hole team at Coloplast . And they don’t just abandon you once your able to use everything there still here helping me all the time . Thank you so much 😁

Teghan was very helpful and my order was made correctly and quickly. I can't ask for more.

A first class service and kind helpful staff.

coloplast have been my supplier of stoma equipment for almost 7 years,i cannot praise them enough for prompt attention,deliveries and advise when needed.

What brilliant service from colorplast. I came out of hospital ordered my bags as I was running low but I didn't receive confirmation which was really unusual was getting desperate rang them and it seems due to an error my prescription went elsewhere within the hour new prescription issued I rang explaining I only had 3 bags left they went above and beyond and I received my new order the next morning at 10.35am amazing service well done the whole team.

Right from the start the team have been there for us. Excellent help and advice, prompt efficient dispatch of supplies. Everyone I have spoken to seem to genuinely care about my husbands concerns and worries and are always kind and considerate. Excellent company

I have just come off the phone from talking to one of the Coloplast agents who in my opinion was absolutely wonderful! I had a few issues to discuss which I won’t go into because obviously they are all recorded against my account but she was very helpful and fully understood my situation. She was patient with me and we took each step without any rush.
Her Customer service skills are excellent and she is a credit to the company. I know I cannot speak to the same agent every time I call but I hope we can speak again at some point in the future.

After a scary start of what to expect, the staff at coloplast and nurses guide you on products, care and changes. I can't thank them enough having made my life as safe and confident I never expected. Orders are quickly processed and delivery excellent, drivers are courteous and helpful if you can't lift a box into your house.