Coloplast Charter Reviews 

What brilliant service from colorplast. I came out of hospital ordered my bags as I was running low but I didn't receive confirmation which was really unusual was getting desperate rang them and it seems due to an error my prescription went elsewhere within the hour new prescription issued I rang explaining I only had 3 bags left they went above and beyond and I received my new order the next morning at 10.35am amazing service well done the whole team.

Right from the start the team have been there for us. Excellent help and advice, prompt efficient dispatch of supplies. Everyone I have spoken to seem to genuinely care about my husbands concerns and worries and are always kind and considerate. Excellent company

I have just come off the phone from talking to one of the Coloplast agents who in my opinion was absolutely wonderful! I had a few issues to discuss which I won’t go into because obviously they are all recorded against my account but she was very helpful and fully understood my situation. She was patient with me and we took each step without any rush.
Her Customer service skills are excellent and she is a credit to the company. I know I cannot speak to the same agent every time I call but I hope we can speak again at some point in the future.

After a scary start of what to expect, the staff at coloplast and nurses guide you on products, care and changes. I can't thank them enough having made my life as safe and confident I never expected. Orders are quickly processed and delivery excellent, drivers are courteous and helpful if you can't lift a box into your house.

Every time I contact coloplast, everyone is always very friendly and helpful. They answer my questions quickly and help sort out any issues, which are caused by myself rather than anything coloplast have done. My most recent contact was with Teghan who quickly sorted out my request to modify something on my portal pages. The ordering process is simple and im kept up to date with everything going on. They also provide useful support and good advice, so they provide a very good service.

Incredibly helpful chat service from Teghan. Had the wrong size cut on my bag she quickly rectified the issue and organised a new delivery. Amazing service from Teghan.

The Coloplast helpline staff are always amazingly helpful and sort out any problems immediately. Today she sorted out 3 missing items. She also advised on the Heylo and advised to go to stoma nurse to sort this out. Fantastic company.

After making the change from previous suppliers 6 months ago, Colopast have gone above and beyond to supply me with top service and products. Even had a few emergency supplies sent next day delivery. Definitely the best in the business, Thank you

Coloplast have helped so much for my husband's stome needs this past year since his operation.
I have found them to be very helpful on the phone and empathetic towards my questions.
They have liaised with our stoma nurse and have tweaked the bag orifice without any problems.
Just recently we have been able to get the prescription, after an email to confirm, automatically. A big help, and with deliveries so prompt.

Brilliant customer service team!
Always speedy ordering processing.
I use coloplast pouches and base plates and the cutting size is absolutely perfect every time 👍🏻 brilliant dry wipes, wet wipes, bags and bed pads too. Best stoma supplier I have used over the past 10 years. (I've tried 5 other stoma suppliers and been let down)
Also great aftercare team that follow up to make sure everything is okay, and give you their telephone and email details if any concerns.
There products are the best I have used 👌🏻
Great that I get notification of the dispatch and delivery service day.

I needed help with my mums prescription and order today, teagan was amazing and helped sort everything out for me.

Chatted with teghan today, very helpful and polite

I have always had a fast response to any query I have raised with Coloplast in the past, and my orders have been promptly dispatched without any problem. The re-ordering process is smooth and simple, and you can even re-order by replying to a text they send out when the next order is due. Very helpful for someone as forgetful as me!

I cannot thank Abbie enough
A fantastic service!! Given at a time when I was so worried regarding obtaining an usually large supply of this complimentary item due to the large amount I am currently using due to a surgery infection. Abbie had no hesitation and ordered me a supply immediately!! This is such a relief. Cannot thank her enough.

I would recommend this Company for their swift response dealing with my orders. Also for the friendly and helpfulness of all the staff

What a fantastic company. I’ve used their services since 2021 via the NHS which has always been totally reliable. For various reasons I found myself 300 miles from home urgently needing some colostomy pouches. They delivered laser cut pouches in 24 hours. Thank you. What a company

I've been serviced by Coloplast for years and if this my first 5 star review I'm sorry!
From my first experience to last week the service has been perfect, even after the recent changes to how orders are created. It's a pity 6+ stars aren't available.

I used the online chat to order my supplies and spoke with Teghan who was extremely helpful and advised because I was going away so not to delay me getting my items and the fact it was a larger amount that I needed to go down and speak to my GP practice so it didn't get reduced (the quantity) which I appreciated as in the long run it'll save me time and energy.
Fantastic customer service like always

So helpful and I don't know what I would do without them!!!

I just had a chat with a member of staff Teghan who was really polite and helpful. Only taken few minutes to place my reorder and even send you reminder if you forget about. I will definitely recommend coloplast charter to anyone.