Comcast Reviews 3,621

i'm 45 minutes into getting a billing question addressed. getting to speak to a human being thru the phone 'support' has become impossible. i'm dealing with a person (maybe) now, thru chat, which is ridiculously slow, but at least is heading toward a possible solution.
adequate solution, but what a nightmare.
however, the service itself has been good.

Today, 3/29/25, I received an email from Comcast offering me a $30 unlimited Internet package. If Comcast could offer me this plan, why did Comcast raised my monthly payment by almost $30, (from $65 to $95)? Not only that, but also would not have a satisfactory response when I tried to contact Comcast several times prior to switching to T-Mobile Home Internet? I am extremely satisfied with the T-Mobile Home Internet, both for their service and Internet speed, as well as the monthly fee.

Last Thursday, I tuned into NESN to watch a spring training Red Sox game. The following day, no Nesn and no Nesn II. Despite multiple checks online to check my channel lineup, showing these channels I pay extra for, kept getting messages a subscription is needed. I spent three days with their lousy 800# do this do that, no success. On the third day Sunday I went to the local xfinity store, he says I needed a new box, went home, installed the box, with no success with the 800#, still no channels. Called the 800# he said I needed a service call. Then on Monday I find out about the new channel changes. This happened in the past when I had internet in the morning and not at night, was told I needed a service call and days later the repairer says you didn't need me, you needed a new modem. They upgraded the speed from 2.9 dos to 3.0. The bottom line, the 800# should have known about these changes. Unfortunately there are only two providers in this area, xfinity and Frontier. Today I discovered when I signed up for the new Ultimate tv package the rep put me on automatic payment without my permission and not even asking me what I want. I REMOVED IT.

Every time I turn around they are increasing their prices

I went into the Comcast location in Stockton on Pacific Avenue to return my cable boxes since in will be using the Xfinity app instead of the boxed to save money on my bill. I spoke with Poko Phann the Retail Sales Executive there and he was very polite, he went over my bill which I had done several times in the past three months and no one could do anything but Poko. We thoroughly went over my bill and the channels we use and don’t use and I was able to save some money. Comcast/Xfinity is already high enough but by being a loyal customer of over 36 years I really appreciated someone taking the time with me on my account. Poko thank you so much for your excellent service you are greatly appreciated.

They have the absolute worst customer service possible! I would not deal with them at all ever again. They do not listen. Whenever I gave them a number they replied back with the wrong number to let me know that they weren't listening. They kept passing me off to other services and repeated things that I didn't say. They called me another name numerous times. NEVER EVER GO WITH THEM IF YOU WANT TO FEEL LIE A VALUED CUSTOMER. I WOULD GIVE THEM NEGATIVE STARS IF I COULD

Hands down one of the worst experiences I've ever had in my life with a company. They dont care about customer service and always have excuses for everything. Most of the time the people you have answering the phone barely speak english and its constant outages 24/7. Its been 10 years of dealing with comcast bullshit and nonstop internet issues I would recommend taking any other internet services and avoid comcast at all costs.

Comcast is the biggest rip off company! first off My pnone has been on auto pay so I won't forget to pay my bill. In march I was charged 847.00 and according to them I missed a payment, how in the word when its on auto pay and no one is listening to me there have a bunch of idiot people work and you can't even understand what they say,Indian or Asian, you cannot understand them and all they do is try and sell you stuff. They give you answeres before you even finish your explanation. They are just reading a script with out a solution, mean while your bill keeps going up and the president of the company keeps getting rich on us all. Someone purchased 20 sometning phones and headsets under our comapany name a few months ago and we are now in collection for $11,000.00 every time I call they tell me don't worry the account is been closed but I keep getting calls and bills requesting payment from some place called Alliance One, asking for proof that it wasn't me that made the purchase. How the hell can I give them proof! Worst phone company in the world! As of now trying to figure our how to reduce my bill, with them being the only phone company in my area!!!! So frustrating!

Seriously, where to start. I had outages at least once a week. They make it IMPOSSIBLE to cancel. I had to call an agent, who didn't even put me on hold, just left the phone there and I could hear him typing away and ignoring me for 7.5 minutes. Turns out, you have to sign in with some secret email address (that I've never heard of in my life) and then you can cancel. I'm canceling and switching services because xfinity is absolute trash. Can't wait to never use xfinity again. No wonder all new home builds don't use xfinity. Hope yall crash and burn.

I’ve been a customer of Xfinity for approximately 20 years, never late on a single bill always getting a higher end level of service. Apparently I’m a diamond customer. Well they’ve been jacking the bill off lately towards $270 a month which is getting ridiculous for basic cable, Internet and A phone line that’s getting blown up by telemarketers. So I called to see what could be done to lower the bill and the lady says oh you get a new phone with this plan. So I said are you sure that’s not gonna cost me anything and she promised me up and down and all around that it would be free. come to find out this was only if I was switching from another carrier over to Xfinity. If they needed to give me a new number, then I would have to pay for the device. She kind of failed to mention that and when I got a surprise increase in my bill sent to me. The free phone was no longer free. I called customer service and they gave me all kinds of Wrong information, the last rep said that if I didn’t switch over from another line, it wasn’t really free. That was never mentioned in the initial conversation. I feel lied to and deceived by this disgusting company. I’m returning that free phone and they can shove it where the sun don’t shine.

Got a text message that stated my 50% discount was ending so I got in touch with Xfinity to see if this was a spam message. Wanted to talk to a person on the phone but they make it extremely difficult for you to do that they push you to get a text message to talk to someone through their Xfinity assistant app. So that's what I did. I was speaking with Yashika. She said that she could help me lower my by so I said sure. I was paying 325$ a month for tv, internet and a land line. She came back and offered me a plan which included tv, internet and 2 Motorola mobile phones for 198$. I was like wow that's impossible. So I told her I'll take that deal I don't even want the two mobile lines. She insisted that the two mobile lines had to go with the deal so I said sure I'll take them and do something with them. I asked her how long does this deal go on for. She said the deal will be fixed and will not increase in the future. I kept saying that this doesn't seem right but she assured me my bill would only be 200$ a month including taxes. Forward a month and I went online to look at my bill and the TV internet was $280 and the mobile was $100 so my bill went up from 325 to $380. So I call Xfinity and actually got a person and I was told that that person should not have given me that deal because it's impossible so after a lot of back and forth I just accepted a new deal for 225 a month for just TV and high speed internet and that I could return the two mobile lines and that's that. I figured I still love my bill quite a bit and I didn't need the cell phones anyway. New nightmare trying to cancel those two cell phone lines took me hours on the phone they said I couldn't return them because I was past the 14 days. I told them I don't care you guys messed up and I want these phones returned I was told they could be returned and I want them returned. After speaking with many different people they finally sent me the email to print out the return slips and that was a nightmare too but this is already a long message so I won't even go through that. Xfinity has you talk with people from the Philippines in Egypt and they're actually really friendly nice people but in whole Xfinity is the most incompetent company that I've had to deal with in quite a while. My only choice for cable TV other than Xfinity is dish they do not offer Verizon FiOS in my area or I would go with them in a heartbeat. So I'm stuck with Xfinity unfortunately and pray that I get Verizon FiOS in my area someday. Good luck with anybody trying to deal with Xfinity. Thanks for your patience and reading this extremely long review

They have cancelled sponsorship for San Francisco pride.
They seen Wokeness didn't work.
Stay out of politics.

I've been trying to contact Xfinity for 10 days now, when they broke a wastewater pipe in my driveway. They keep telling me they’ll send someone and nobody comes to fix the problem. They had me waiting all day last Friday for someone that didn't show up and then at the end of the day, after the virtual agents lied to me 3 times saying that someone would arrive within 30 minutes, a live person called me in the afternoon. She said she would open a Damage Claim and gave me a number. Since nobody has called me, I've been trying to contact Xfinity. Same situation. Virtual agents just keep passing the buck. Finally after persisting for almost an hour asking them to transfer me to a live agent on the phone, they had someone call me. She transferred me to the person who was supposedly going to schedule someone to come fix the problem. Since then 3 times have they scheduled appointments that nobody keeps. When I call back the reps keep telling me that the previous person opened the wrong ticket and they swear this time they will open the correct ticket. This is the worst customer service experience ever with any company I’ve dealt with.

Comcast has the worst customer service of any company I've ever worked with. 100% of the time I'm forced to interact with them, it's frustrating and I'm never able to resolve my problem. I sure wish they had some competition in my area. Is there a higher authority we can send our complaints to?

Unfortunately we signed up with Comcast . The level of incompetence in the company is astounding. We have been calling there billing dept for three weeks with no results. Every time we call we get people from over seas that really don;t care about there job. We ask for the manager the most we can get to is a supervisor , at that time they say we will call you back and never hear from them again. Top management should all be replaced , it clearly show that lack of management and responsibility/ accountability . Word to the wise don't use Comcast!

Terrible Service, Terrible Experience

After being a loyal Comcast / Xfinity customer for almost 20 years, I am extremely frustrated and disappointed with the service I've received. I spent over 30 hours on the phone and had to visit a Comcast store to pick up equipment that was incorrectly shipped or given to me by technicians. The countless issues with getting the right equipment, scheduling multiple technicians to come to my home, and having to wait for days for equipment to ship (which didn't even work) have been nothing short of a nightmare.

Even after all this, the internet and TV service quality has drastically declined. My internet is slower than ever, and the streaming capabilities are poor. Despite all of this, your customer service seems completely unable to resolve my issues or offer any real support, especially as a long-time customer.

The overall experience has been a huge disappointment, and I'm actively considering switching to a better service provider.

If you're looking for reliable service and competent customer support, look elsewhere. I can't recommend Comcast or Xfinity to anyone at this point.

Everytime there's a problem, you get a Philippine call center person who frustrates you wasting your time before passing you on to another person. Stupendously bad service. No resolution.

It is so unpleasant that I have to work out my problem with an AI and I have been out of service for 5 days and I finally spoke with an agent and none was able to resolve my problem. But yet they would charge me the same amount every month without service for 5 days that is scam on the point. If you find other better services or careers don’t hesitate to move.

I have been a Comcast/Xfinity Customer for over 22 years. My Internet and Cable Bill recently exceeded $225 per month which is more than my power bill. I called Xfinity, and now Customer Retention is of course overseas now and is nothing more than a glorified Sales Department that has no authority to lower your bill as the Customer Retention Department once had. It's really a pain to even get a live person on the phone anymore! Once you do get a live person they are overseas in another country and you can't understand what they are saying because they Do Not speak good English! My recent experience a couple of days ago was disheartening to say the least. The glorified Sales Department could not lower the amount of $125 per month we were paying for TV, so I cancelled it. We now only have Xfinity Internet until PearlComm Fiber becomes available to our address this year. Once our Xfinity Phones and watches are paid for in the next 12 months we will be cancelling all of our services with Xfinity! PearlComm Fiber will become our new Internet provider and we will be switching our Xfinity/Verizon Cellular service to Visible by Verizon. Way to go Xfinity, you will be losing a customer of over 22 years because of your negligence in taking care of your long time customers who helped you build Xfinity into a great company that is not so great anymore! You will no longer receive $225 dollars of our hard earned money for Internet and TV, and you will not longer receive $145 dollars of our hard earned money for our Xfinity Cellular service! Bye Xfinity! I have a feeling you will be losing a whole lot more customers once PearlComm Fiber is available in all of West Hattiesburg, Mississippi.