Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
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Review summary
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Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent... See more
Company replied
I am constantly surprised and pleased by the number of aids sold by Complete Care Shop. It is often difficult to find aids to make life easier if you have a range of disabilities. This retailer stocks... See more
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Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk..... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
Asks customers to review
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Great products at great prices
April 14, 2026
Reply from Complete Care Shop
Good morning Alex
Thank you for your lovely review.
We're delighted to hear that you're happy with the quality of our products and found them to offer great value for money.
We always strive to provide a wide range of quality products at competitive prices, so it's wonderful to know we've met your expectations.
Kind regards
Jessica
Customer Experience Team
They were very polite and informative
They were very polite and informative. We were kept informed as to despatch and delivery of our order.
July 13, 2026
Reply from Complete Care Shop
Good morning Daveril
Thank you for your wonderful review.
We're delighted to hear that you found our team polite and informative, and that you were kept updated throughout the dispatch and delivery process.
Providing excellent customer service and clear communication is very important to us, so it's great to know we met your expectations.
Kind regards
Jessica
Customer Experience Team
Good product delivered on time
Good product delivered on time. The risers I purchased do the job but do buckle slightly (they are still working though)
June 30, 2026
Reply from Complete Care Shop
Good morning Denis
Thank you for taking the time to leave us a review.
We're pleased to hear that your order was delivered on time and that the risers are doing the job you need them to do.
We appreciate your feedback regarding the slight buckling you've experienced.
Please don't hesitate to get in touch if there's anything we can help you with in the future.
Kind regards
Jessica
Customer Experience Team
Quik ordering
Quik ordering, smart dispatch along with delivery, as promised when ordering unit.
the leg protection was as described and is very useable.
July 13, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your fantastic feedback!
We are so pleased to hear that your ordering experience was quick and that the dispatch and delivery were as promised. It's wonderful to know that the leg protection met your expectations and is very useable.
Kind regards
Gary
Reply from Complete Care Shop
Good afternoon, Lorraine
We're so happy to hear you found a great selection and excellent value with us! We appreciate your positive feedback.
Kind regards
Gary
Reply from Complete Care Shop
Good afternoon, Helen
We appreciate your kind words about our helpful and efficient service. Thank you for taking the time to share your positive experience with us.
Kind regards
Gary
Fast service fast delivery the item we…
Fast service fast delivery the item we ordered was great would definitely recommend!
June 30, 2026
Reply from Complete Care Shop
Good afternoon, Lucy
Thank you for your fantastic feedback!
We are so pleased to hear that you experienced fast service and delivery, and that the item you ordered was great. We truly appreciate your recommendation.
Kind regards
Gary
The delivery service is 1st class.my…
The delivery service is 1st class.my item arrived within 2 days of ordering.product is excellent .highly recommend .10/10 *****
June 29, 2026
Reply from Complete Care Shop
Good morning
Thank you for your fantastic review!
We are so pleased to hear that your order arrived so quickly and that you are pleased with your product. We truly appreciate your high recommendation.
Kind regards
Gary
Easy to use website
Easy to use website
Information easily understood
Delivery Information good and kept updated.
Delivery driver friendly and on time.
The garden kneeler is of good quality.
Thankyou
July 8, 2026
Reply from Complete Care Shop
Good afternoon, Julia
Thank you for your wonderful feedback.
We're so pleased to hear that you found our website easy to use and the information clear. It's also great to know that our delivery updates were helpful and that your driver was friendly and on time. We're delighted you're happy with the quality of your garden kneeler.
Kind regards
Gary
Very helpful with queries
June 26, 2026
Reply from Complete Care Shop
Good afternoon
We're happy to hear we could assist with your questions.
Should you need anything else, please do not hesitate to get back in touch.
Kind regards
Gary
Selling this brilliant product
July 10, 2026
Reply from Complete Care Shop
Good afternoon, Steve
Thank you for your feedback. We are delighted to hear that you found the product to be brilliant. Your positive comments are greatly appreciated.
Kind regards
Gary
Really pleased with the order of 2 Jar…
Really pleased with the order of 2 Jar openers one for me one for mom surprised how small it will open great gadgets for our hands not being very strong has taken the problem of jars opening to a whole new level now nothing is stopping us. Great delivery and as ever great company
July 9, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you so much for your fantastic feedback!
We are absolutely thrilled to hear how pleased you and your mom are with the jar openers. It's wonderful to know that these gadgets have made such a positive difference, making jar opening a breeze and empowering you both.
We're also delighted that you found our delivery great and consider us a great company. Your kind words mean a lot to us!
Kind regards
Gary
Fast, efficient service
My wife's rapid deterioration meant I needed a variety of aids asap. Order was processed and delivered quickly and smoothly, thank you!
July 8, 2026
Reply from Complete Care Shop
Good afternoon Mr Harrison
Thank you for your review.
We're pleased to hear that our fast and efficient service was able to support you when you needed it most. We understand how important it is to receive essential aids quickly during challenging times, and we're glad that your order was processed and delivered smoothly.
Thank you for choosing Complete Care Shop and for taking the time to share your experience. We wish you and your wife all the very best.
Kind regards
Jessica
Customer Experience Team
Excellent service delivery spot on time.
July 9, 2026
Reply from Complete Care Shop
Good afternoon Ken
Thank you for your review.
We're delighted to hear that you received excellent service and that your delivery arrived right on time. We work hard to provide a reliable experience for our customers, so it's great to know we got it right for you.
Thank you for choosing Complete Care Shop and for taking the time to share your feedback. We really appreciate your support.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon Eric
Thank you for your wonderful review.
We're delighted to hear that you're pleased with both the product and the service you received.
Thank you for choosing Complete Care Shop and for taking the time to share your feedback. We truly appreciate your support.
Kind regards
Jessica
Customer Experience Team
Ordering was easy and delivery quick
July 9, 2026
Reply from Complete Care Shop
Good afternoon
Thank you for your review.
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a straightforward shopping experience and prompt delivery is something we strive for, so it's wonderful to know we met your expectations.
Kind regards
Jessica
Customer Experience Team
Perfect
Easy to order . Arrived next day. Perfect for hospital type bed . Can still operate bed with bed bumpers on .also no problem using hoist when there on the bed . Easy wiped down. Would highly recommend
July 9, 2026
Reply from Complete Care Shop
Good afternoon Isabella
Thank you for your fantastic review.
We're delighted to hear that you found the ordering process easy and that your item arrived the very next day. It's wonderful to know that it works so well with your hospital bed, allowing you to continue using both the bed controls and a hoist without any issues. We're also pleased that the easy-clean design has been a benefit.
Thank you for your recommendation and for taking the time to share your experience. Your feedback means a great deal to us.
Kind regards
Jessica
Customer Experience Team
Great product
This order went smoothly right from the start. Delivery wasn't too long a wait and, fortunately, it arrived on a day my son was coming to visit. He helped me put the legs on, as I would have found it difficult on my own. It's a very sturdy and well made piece of furniture. It looks great in my bedroom. The colour seems to vary with the light, and I think is bland enough to blend in with almost any decor. As for practical use, it's so good. Its been designed for practicality and hygiene. I've only used it a couple of times, as I've bought it to try to future proof, but it's extremely fit for purpose. I'm delighted with this purchase.
June 12, 2026
Reply from Complete Care Shop
Good afternoon Carole
Thank you so much for your wonderful review.
We're delighted to hear that your order went smoothly from start to finish and that you're pleased with the quality, sturdiness, and appearance of your purchase. It's great to know that the design meets your needs and provides the practicality and hygiene you were looking for.
We're especially pleased that the product is helping you plan ahead with confidence and that it blends so well with your bedroom décor. We hope it continues to serve you well for many years to come.
Thank you for choosing us and for taking the time to share your experience. Your feedback is greatly appreciated.
Kind regards
Jessica
Customer Experience Team
helped sort out a DPD delivery problem
July 8, 2026
Reply from Complete Care Shop
Good afternoon Julian
Thank you for your review.
We're delighted to hear that we were able to help resolve your DPD delivery issue. We understand how important it is to receive your order on time, and we're pleased our team could assist in getting things sorted for you.
Thank you for taking the time to share your experience. We really appreciate your feedback and hope to serve you again in the future.
Kind regards
Jessica
Customer Experience Team
Complete Care ShopEasily found what we were looking for…
Easily found what we were looking for on the website and easily ordered. Delivery was swift and product was as detailed.
June 25, 2026
Reply from Complete Care Shop
Thank you for your kind feedback! We are delighted to hear that you found our website easy to navigate and that your order was delivered swiftly. It's wonderful to know the product met your expectations.
Many thanks Nina
The Complete care shop
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