Computer Planet 

I am extremely pleased with my new desktop Computer Planet. I've had two computers through another company, which were okay but cables were a mess so i decided to try a new company and the cables were not to be seen!! Very tidy job.

Computer Planet kept me updated every step of production by txt and email and the computer arrived ahead of schedule, running amazing and as ordered. The case Raider case looks much better in person than the website photos. Definitely go with this company for a gaming build.

We spoke to Chris before ordering on the phone who was very helpful and guided us to pick the right power supply for our new gaming PC which even with the lockdown arrived 2 days early so we are very happy.

Our order included:

NZXT H500
AMD Ryzen 7 3800X (8 x 3.9 GHZ - Turbo 8 x 4.5 GHZ)
Corsair H80i (Liquid Cooling)
Asus PRIME X570-P (AMD X570) - 6xUSB3.1/2xUSB2
Corsair 32GB Vengeance LPX 2400MHz (2x16GB) - Lifetime Warranty (DDR4)
2 TB Samsung 970 EVO M.2 SSD, Read 3400MB/s, Write 2500MB/s - Silent
Corsair RMx 850W (Modular) PSU - Low Noise / Silent
NVIDIA RTX 2080 Ti - 11 GB

Very tidy build and we can't see any wires in the window of the case.

Good work guys.

I absolutely agree with their slogan, the best custom-built computers on the planet.
Product: top-quality components are used, their prices are incredibly good with a 2-year warranty. The PC is built with clean wiring.

Customer Service: Although their live chat and phone number rarely work, big thank you to Tom who manages to reply to my issues through a system called "Ticket".

Big Thumbs up to the whole team for delivering an amazing PC ( with good packaging ) within 2 days, especially during this pandemic. ✔

I initially wrote a review saying how I was immensely dissapointed in computer planet and only wanted a refund. This at the time was true; having spent a large portion of my savings on a new pc that wasn’t arriving was extremely stressful. However, when the computer did arrive it was a massive relief. The packaging was highly professional and the computer itself has been everything I hoped for and more, the only fault being a non working usb slot, which really doesn’t bother me too much. I just wish that the messages between the sales team and I had been more accurate, giving unrealistic dates for delivery just made me more stressed when they were missed. Had you said 1 month then I would have waited patiently for one month without question. If you are waiting for a PC, then I understand your anxiety. However, rest assured that when it doesn’t arrive it will be to the highest standard. Thank you ComputerPlanet

I'm extremely pleased with my new gaming computer from Computer Planet. They kept me updated every step of production and the computer arrived ahead of schedule which is outstanding based on the state of the country. My new PC is running amazing and very quiet.

I ordered a machine for work use, to mainly use CAD software. The machine arrived in less time than stated, and I was impressed at this point.

On installing my CAD software and restarting, the machine would not boot properly.

Trying to contact customer service is a nightmare:

Phone – you are put on hold with a recording, suggesting raising a case on their website or opening live chat on their website. The live chat rarely seems to work. If you stay on hold, it eventually says they are receiving high call volumes and cannot take your call – try later. Why does it let you hold for 15-20 minutes before saying that – infuriating just in itself.

Using their website ticket support service is also nightmare if you have a complex enquiry, and the initial answer you get is incomplete – you then have to reply and wait another few hours for the next installment.

After doing a fresh install of windows under their direction via several online messages spanning several hours and reinstalling the software again – I got the same issue with the machine. Eventually they said to arrange to return the machine and they would fix it. I did this – a week later, it was returned to me. I installed the software for the third time – same error.

After exchange of numerous further messages, mostly with considerable time waiting for a reply and following various suggestions from them in BIOS settings, they said to send the machine back again.

This was done, but now they have returned the machine, but to my office address (I am working from home on lockdown). As part of the online request to pick up the machine, I entered my home address to return it to (this still shows on the ticket) – such a stupid error on their part, particularly at this difficult time.

I tried to contact them as soon as I got the tracking notification that the machine had been sent out, to try and get it re-routed to the correct address, but no reply. Contacted them again after wrong delivery of the machine – no reply – that was 24 hours ago, still waiting for a response.

The initial issue was raised with them on 11th March – it is now 24th April.

So far (24-04-20) I have exchanged 49 online messages via their ticket system and one live chat (the only time it worked), reinstalled software 3 times (shortly to be a 4th time once I get the machine delivered here to the correct address).

I appreciate that lock down for covid-19 has caused issues to all of us, but looking at negative reviews here, it seems that communication problems with them has been an issue way before the Covid-19 crisis.

Do not use Computer Planet if you expect any level of customer service!

Update 26/04/2020

I do appreciate the difficulties that the current situation is causing, however:

It seems that it took posting a negative review to get a response, and then a very basic response that does not address the issues. They are arranging to collect the machine from my work address and deliver it to me (I think). However:
1. No apology for their error sending it to the wrong address. (this is nothing to do with Covid-19)
2. No acknowledgement that their live chat was not working at all (just gives and error message saying "you are lost in cyberspace").
3. No acknowledgement that their phone system is frustrating in the extreme, keeping one hanging on for ages, to then be told they cannot take the call. (again nothing to do with Covid-19)

While their response on here is an apology of sorts (more making excuses) - their direct communication with me contains no apology. They did say that they were sorry to hear about the wrong delivery, but that is not an apology to me.

Update 29-04-20
Well the supposedly fixed machine finally arrived back with me today, after it having been mis-sent by Computer Planet to the wrong address.

After an hour installing the main CAD software that I use (the 4th time I have done this now) - the software installed fine and worked, but on re-starting, the machine will not boot correctly. Back to the original problem that first arose back in 11th March, so not fixed at all.

Calling them - the hold message still suggests using live chat on their website as a faster method. Clicking live chat still just results in an error message, despite several attempts, and the phone line still just says they have too many calls and cuts you off, but not before leaving you on hold for 15 minutes.

I have now raised an online ticket asking for the machine to be returned and requesting a full refund - we shall see how long this takes to respond.

Update 06-05-20

The machine was returned at Computer Planet's expense, and they have told me that a refund has been issued.

While Computer Planet have made matters right in the end, my gripe is less about the issues with the machine, and more about the inadequacy of their communication systems and customer service.

Let me start by saying, "I searched LOADS of build your own PC sites".
But Computer Planet appeared to me to be the one I was most drawn to, why?
Simple, the customisation of your own machine was simple, select the motherboard, ram, CPU, cooling fan, PSU....you get the idea!

After selecting all the desired components, I asked one of the team to take a look at the specs of the machine I had put together, they did and advised a minor change, I made the change and placed my order.

When you buy from Computer Planet, you buy from a trustworthy team of professionals, dedicated to making your dream machine, a reality.

Pricing is very competitive, the quality is amazing, and the staff are exemplary.

Worst experience I have ever had with a company. Customer service is horrendous. Cannot be trusted and are very unreliable. If I had seen the reviews beforehand I would never had bothered with Computer Planet.

Excellent free delivery. Good

Not a good experience with these at all. First up was an error message on payment so had to confirm via live chat that the order had been placed. Then getting an email about the ticket number enquiry I had raised. I never raised anything! I called them up, getting them to answer the phone and speak to someone is an achievement. I was told that 2 of the parts were not compatible, yet somehow I was allowed to order it. Whilst on the phone I arranged delivery for a certain day and was assured it would be there. I received no confirmation of this so on the due delivery I contacted them again. Do this via live chat as no-one wants to speak to you! was told it was not out for delivery and would be another couple of days, all being well! I wrote back via their ticket process and cancelled the order. I received no reply to this so had to chase them up again via the live chat option. There I was told they would cancel it with the courier, had I not chased them up it might well have been delivered after I had cancelled it! Truly appalling level of service and communication. I cannot recommend these at all, and would strongly advise you look elsewhere.

Our computer was delivered 2 days sooner than expected so we were very happy. The website was easy to use and Tom on live chat was very quick at answering our questions.

My Alpha gaming computer came by parcel force 3 days sooner than expected so i am very happy. Simple and easy ordering and the PC looks outstanding.

Huge box with cool bubbles, very, very, very well packed.

Had a great experience with Computer Planet ordered a a pc before Christmas and came a tad bit late but it was worth the wait (about a day or two late). the PC works perfectly great for gaming,streaming and work.

I've built my own PCs in the past and this time I figured I'd leave it up to the experts. After doing my research of the various companies that handle that kind of thing, I went with Computer Planet and couldn't be happier. When I compared the prices it was actually cheaper to have them build it, over me buying from 3 companies and ddoing it all myself.

The cabling it beautiful and there's still room for adding extra drives, memory and cards. Customer service was great and everything arrived was correct.

If you are unsure about a build or components to go in the build, they will point you to the right selection to either meet the minimum requirement or your requirements. Live chat was very quick and helpful.

All in all, I'm beyond happy with the machine, the service, and the company as a whole and I would recommend them to anyone looking for a new computer.

is this company actual in existence!!!!!
I have a fault on my PC which is getting worse, but every time i call, or use the point less live chat, i get no response. In my opinion this is not a company which says it gives good customer service if you cant even contact Customer Services.

Very disappointed.

Will get a computer sent to you asap but are the least helpful when it comes to repairs or warranty. Motherboard was damaged and was sent back to computer planet, wait time i was told was 4-6 weeks. After many false dates and promises were given (including the email that you sent where you mentioned 99% of orders would be delivered by wednesday), it's now been 8 weeks. Ive messaged them for the past two days with no responses and good luck trying to get them on the phone as they never seen to pick up. Doesnt matter what day or even what time, they're apparently on other calls and it doesnt let you wait so you can speak to someone either as it just hangs the phone up 2 minutes into waiting. Would honestly recommend any other company except this one and my complaints could go on for longer but im tired of repeating the same things i do over and over again. I've already started another computer order somewhere else.

I was recommended computerplanet through a friend and decided to buy a custom machine over getting a branded machine from the shops, like I've always done in the past.

Waited just under 2 weeks to get my system which arrived well in time for Christmas so i'm happy.

The computer is ultra fast. Instant on...everything loads and runs fast. Haven't had any issues.

You could tell it was put together with care. As others have said cable work is outstanding. Can't see any cable from the front and the back it's all ultra tidy.

Would I buy again?? For sure...would I recommend to others? Already have!

Computer planet shopping was an amazing experience. I had help to put together the quote with Sam on live chat. He walked me through each component and answered all my questions. Which was a lot!! When it was shipped and I got the email and was so excited. I went online and tracked it step by step with the courier. I was also updated by text message which was a nice touch.

As others have said the packing is outstanding and no issues on arrival. Very strong box with super strong bubbles that I've never seen before. Extra packaging inside the case to protect the cooler.

I turned it on and lit up and worked perfectly. Booted into the desktop with no junk ware. Games run smoothly and temps are low.

I went on live chat again to get help with setting up mu clone software, and their customer tech service was 5 star again. Called me back quickly and helped me step by step through the process.

This is my second computer, originally purchased 2012. I will continue to order custom PCs from them as they offer a great service.

It's everything that I asked for as my very first gaming PC. Everything runs very fast and smoothly, and the build looks cool with very neat cables. Plays games on high settings with no lag and delivered well before the advertised time.