Constant Contact Reviews 

1,805
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional support staff, describing them as knowledgeable, patient, and genuinely helpful across various interactions. Many appreciate the user-friendly tools and templates for creating email campaigns, managing communications, and monitoring engagement, supported by reliable service and diverse support options. However, some customers expressed dissatisfaction with recent user interface changes, finding the platform less intuitive and harder to use, occasionally slowing workflow. A few other people also noted unclear billing practices, citing unexpected charges, uncommunicated tier upgrades, and issues with refund policies.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, patience, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting excellent experiences... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers praising the platform as easy... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers expressing satisfaction with the ease... See more

Service

Users describe ambiguous interactions with service, with some customers reporting outstanding, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Up until now the program has been awesome, but the new changes have caused us to have to slow down on sending. We are a partner and send to over 90 clients in 1 account....it takes double the time now... See more

Company replied

Rated 5 out of 5 stars

Constant Contact has been a must-have for my business since 2008. Prior to that was used for more than 5 years by my employers. The user friendly tools are perfect for our business and our clients. Co... See more

Company replied

Rated 5 out of 5 stars

I use Constant Contact regularly for creating and sending email campaigns, and it’s been very easy to work with. The platform is intuitive, making it simple to design emails, manage contacts, and trac... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Technical Support. The representative Shannon was knowledgeable, patient, and took the time to understand the issue I was experiencing. They walked me through each s... See more

Company replied


Company details

  1. Internet Marketing Service
  2. Email Service Provider
  3. Marketing Consultant
  4. Online Marketing Agency
  5. Software Company

About Constant Contact

Written by the company

Get the marketing platform made for small businesses.

Running a business is hard. Marketing it shouldn’t be. Take a load off with easy-to-use tools for email, social, events, and more.

Start your free trial

Take web visitors and social followers out of the friend zone — and into your email list.

Say goodbye to the algorithms and grow your audience with list-building tools that make it easy to turn your casual fans into contacts you can message directly.

Grow your audience

Look like an email pro — even if you’re a beginner.

Our email marketing tools help your messages stand out in the inbox and connect your audience to your business. Plus, enjoy our best-in-class 97% deliverability rate.

Ready to hit send?

Stop ‘em in their scroll.

Slice through the noise of the feed with our social media marketing tools. Use AI to help spin keywords into caption gold, schedule posts, and capture your audience’s attention with easy-to-make ads.

Get more followers

Get support from an actual human being.

Our award-winning customer service team is here for you. Consult one-on-one with a marketing professional, get help via phone or chat, or move through helpful tutorials to get the job done.

Get expert help

We’ve got you — no matter your marketing experience.

Whether you’re new to marketing, have some experience under your belt, or are a total pro, we have tools for you.

Find the right plan

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,805)

514 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Easy to understand how to do it!

I've been a member for many years and will continue with Constant Contact because it's such an easy way to send emails and easy to understand how to do it! Lots of choice and support when needed.

March 13, 2026
Unprompted review
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Reply from Constant Contact

Thank you for your kind words, Margi!

Rated 3 out of 5 stars

Security issues a major pain in the ass.

Overall the product is fine. However, the security measures are a major pain in the ass. If I sign into my account from a device that I haven't used in a while I waste up to half an hour signing in, providing passwords etc.

March 13, 2026
Unprompted review
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Reply from Constant Contact

Thank you for your feedback, Steven. While our security measures are intended to protect our users, we appreciate your feedback as we look to improve our product.

Rated 3 out of 5 stars

Seems that gmail and outlook frequently…

Seems that gmail and outlook frequently block constant contact emails so our subscribers aren't always seeing our emails.

December 18, 2025
Unprompted review
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Reply from Constant Contact

Thank you for leaving a review. We appreciate your feedback as we continuously work to improve our user experience.

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Rated 5 out of 5 stars

We've been using Constant Contact since…

We've been using Constant Contact since 2012 & highly recommend them! They train, support & continually innovate & upgrade. The platform is super easy to use & the reporting is great.

March 13, 2026
Unprompted review
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Reply from Constant Contact

We're honored to be your trusted marketing partner for nearly 15 years, Glenda!

Rated 5 out of 5 stars

I've used CC for at least 20 years

I've used CC for at least 20 years. The support is always there ready to help. I do wish there were more options for templates but you can make your own. Canva is connected too but I sometimes have a glitch with it. It is easy to navigate and you can use it on your cell phone. There are some small differences but that's life,lol!

March 13, 2026
Unprompted review
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Reply from Constant Contact

Thank you for trusting us for over 20 years, Christine!

Rated 5 out of 5 stars

Easy to use, brand and reports are great.

I have used constant contact in a few different roles and always found it easy to use, easy to brand, with great reports and controls.
From setting up my monthly newsletters, to sending out a quick note to sections of my lists, its easy and intuitive. Worth every penny for the engagement.

March 13, 2026
Unprompted review
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Reply from Constant Contact

Thanks for your positive review, Dani!

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Rated 5 out of 5 stars

Quick and efficient marketing

I now have a way to quickly and effectively create excellent marketing materials for my Real Estate business.

March 13, 2026
Unprompted review
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Reply from Constant Contact

Thanks for your 5-star review, John!

Rated 4 out of 5 stars

CC has better reach (opening rate) than…

CC has better reach (opening rate) than other platforms such as Mailchimp which I also use. The interface is a bit old fashioned but works well. There should be an easier way to insert an email reply in a newsletter - not having to use the email mailto link generator. I only have 9,000 subscribers but get charged according to the tier for 10-15K subscribers. I would like to downgrade to 'Standard' @ US$ 160/month but this doesn't seem possible. Based in Asia, it's inconvenient having to talk to support in USA time.

March 13, 2026
Unprompted review
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Reply from Constant Contact

Thank you for your review and your constructive feedback! Please respond to our request for more information so that we can connect you to our team for help with your subscription tier.

Rated 5 out of 5 stars

Happy 2+ Years

We did research before going with Constant Contact and we have now been using the service for 2+ years and have been very happy with the performance. There have been some positive upgrades and we have no plans to look elsewhere.
Thank you, Ian

March 12, 2026
Unprompted review
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Reply from Constant Contact

Thank you for allowing us to be your trusted marketing partner over the last two years, Ian!

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Rated 5 out of 5 stars

Constant Contact makes the old stuff easy and adds a bunch of new

Constant Contact makes it easy to do what a lot of businesses and nonprofits do a lot of: send emails and keep track of them. But they have also just implemented a whole bunch more tools that look really interesting. They, arguably, make Constant Contact into a whole new kind of platform. It still does everything we expect of it, but adds a lot more.

March 9, 2026
Unprompted review
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Reply from Constant Contact

Thank you for taking the time to leave a review, Peter!

Rated 5 out of 5 stars

I love Constant Contact!

I use Constant Contact primarily for emails with the church groups I coordinate. I love the ease of creating great-looking messages and incorporating group photos, linking to web pages and embedding videos. When I started with CC many years ago, it was because the program was similar to Word with which I was most familiar. So many improvements and upgrades have been made over the years which could have been intimidating except for the excellent tutorials that have accompanied each change. The program is easy to use and Contact lists are easy to manage, too. It's helpful to see who opens the emails and when. (I have lots of early morning readers so scheduling an email for 5am catches the bulk of them every week.) I only use a small fraction of the features available, but what I do use makes group communication easier and my messages (hopefully) more engaging. Totally worth it!

March 12, 2026
Unprompted review
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Reply from Constant Contact

And we love you, Marlene! Thank you for your kind review.

Rated 1 out of 5 stars

It’s really annoying when you have…

It’s really annoying when you have taken a perfectly good program and changed it. Wasting my precious time learning a new and more complicated method of making my advertising. Very bad form

March 12, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Hello Deborah, thank you for your feedback. Every change, update, and improvement we make to our product is with our customers in mind - delivering an experience that delivers results for you. While we understand these changes can be frustrating, we're here to support you through the transition. You can find more information on what to expect here in the Constant Contact community.

https://community.constantcontact.com/the-new-constant-contact-dashboard

Rated 5 out of 5 stars

Helps Increase Our Sales!

Sending out eblitzes via Constant Contact has really helped to increase our sales. You can see it each time we send out an eblitz!

March 12, 2026
Unprompted review
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Reply from Constant Contact

We're glad to help your business succeed, Jenny!

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Rated 5 out of 5 stars

Constant Contact makes communication easy

I use Constant Contact for communication with my Running Club.
It offers easily customizable pages and colorful templates.
I have taught myself to use it in combination with graphic tools.

March 12, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your 5-star review, Jeff!

Rated 4 out of 5 stars

Dependable Constant Contact

I have depended on Constant Contact for at least 20 years. Together we have survived upgrades and continuous changes in our membership. We use your Contacts, Events, and Email features. I would really appreciate a better way to test my embedded message and event links, some of which escaped verification and led my community to the wrong place. My members take great glee in exposing my mistakes.

March 11, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for trusting our team for over 20 years, Paul! We appreciate your feedback as we continuously look to improve our user experience.

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