Conveyancing Direct Property Lawyers Reviews 

962
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making complex processes much easier to navigate. The service provided is frequently described as excellent, with many appreciating the efficiency and smooth user experience, especially for first-time buyers. Reviewers highlight exceptional customer service, noting prompt communication, quick responses to queries, and consistent updates throughout the process. However, some people were dissatisfied with significant delays, poor communication, and a lack of action on their cases, which occasionally led to sales falling through. These customers reported issues such as ignored emails, unreturned calls, and a perception of unqualified staff, leading to frustration and increased stress.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the proactive, approachable,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising quick and helpful replies... See more

User experience

Consumers find the user experience to be positive, with many describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Briers has been great throughout our sale and house purchase. Emily was always quick to respond, kept us updated at every stage, and managed everything brilliantly, especially as we were working... See more

Company replied

Rated 5 out of 5 stars

I am very grateful to Zara-Nicole Davies who has done a fantastic job keeping me informed on our journey, either by phone or email. I would recommend CDP Lawyers 100% easy to use process. I found all... See more

Company replied

Rated 5 out of 5 stars

Great experience working with Daniel Hendriks. We were the first time buyers so had so many basic questions but every time Daniel was available and answered our questions properly. Very professional y... See more

Rated 5 out of 5 stars

Within this company we had Tom as our solicitor for our house move. Tom was absolutely amazing, he kept us updated regularly and really helped us in the more difficult questions we received. We didn't... See more


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

962 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(962)

383 reviews in the last 12 months

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Rated 5 out of 5 stars

Megan Jones was great!

Megan Jones provided an amazing service. I’ve recently used Conveyancing Direct for the purchase of my house. Megan was always available and happy to answer any questions promptly. Definitely recommend!

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would! Luckily it’s not us that used this company. It’s our buyer.
No chain property that’s taken more than 5 months to sell. We have been waiting for this uselsss company for weeks. If you are unfortunate enough to use them AND you get Bartholemew as your conveyancer than I feel sorry for you! He just ignore emails from other solicitors. Doesn’t bother to do the things he’s supposed to. He’s obviously just not very good and maybe it’s too much for him. Avoid them at all costs!
How this company has 4.4 stars and rates as excellent when almost a quarter of their reviews are one star is actually laughable!

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend this firm.

I would not recommend this firm.

My sale eventually completed, but the process was unnecessarily stressful from start to finish. Communication was poor throughout, with repeated chasing required just to obtain updates on the progress of the transaction.

There were several occasions where I felt matters were not being proactively managed, resulting in delays and additional frustration. An issue also arose during the transaction which was later acknowledged by the firm as an oversight on their part, yet I still found myself having to spend a significant amount of time pursuing a fair resolution.

What was most disappointing was the amount of effort required to resolve matters. Rather than focusing on the sale itself, I felt I was constantly having to chase for updates, seek clarification and challenge charges that I believed were unfair in the circumstances. Although a partial refund was eventually agreed following escalation, this only came after considerable back-and-forth.

Buying and selling property is stressful enough without having to manage your conveyancer as well.

Based on my experience, I would not use this firm again and would advise others to consider alternative conveyancing providers.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient service. Keep us up to date with the process, quick to respond to queries. Claudia Bediako was a pleasure to work with.

June 21, 2026
Unprompted review
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Rated 5 out of 5 stars

We have just completed on our house…

We have just completed on our house using the services of Conveyancing Direct with a special mention of Daniel Hendriks, who acted on our behalf efficiently and kept us updated throughout the process. He was also very friendly and approachable and did his best to answer my questions, it was a pleasure doing business with him.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Decent Company with some staff members clueless and no common sense!

I found the level of service I received from Mr Happy Khumbeni deeply disappointing. Throughout the transaction, there were repeated communication issues, delays, mistakes and a lack of proactive management at key stages of the process.

What was particularly frustrating was the feeling that matters could have been handled far more efficiently with basic organisation, attention to detail, and common sense. A property purchase is one of the most significant financial transactions most people undertake, and I expected a much higher standard of professionalism and coordination.

Massive credit must go to Simon and Mr Cosson, whose support and intervention helped ensure the transaction ultimately completed. Their responsiveness and commitment stood in stark contrast and gave me confidence when it was most needed.

Conveyancing Direct as a company appears to have capable and dedicated people within its team, which makes this experience all the more disappointing. I hope this feedback reaches senior management and is taken seriously, as inconsistent service from individual case handlers like Mr Happy Khumbeni has the potential to damage the reputation of an otherwise good firm.

In few words: clueless, useless, incompetent!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent Service throughout the buying process of a new build. We dealt with Paige Turner who was brilliant.

June 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Took us much more longer than what was…

Took us much more longer than what was expected. But even with lots of frustrations we understand all the wait was productive. If you want all things to be done 100% properly than Christian Peterson and his team are the ones you need. To have all done how should be will take longer but will be completed .Many thanks for being with us during this journey.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Thorough checks as necessary and always…

Thorough checks as necessary and always had my best intentions at the forefront of any checks and decisions to be made. My first house fell through after a prolonged period of time but Jenny at conveyancing pushed through my second house very quickly and was always available with quick responses by either phone call or emails. Would definitely recommend.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service from Dominique Farauanu

A huge thank you to
Dominique Farauanu for representing me in the purchase of my property.

I don't think it could have been handled any better from start to finish,

Dominique represented me with the utmost professionalism, with constant updates and quick replies to any queries I had, Dominique made the whole process pass so smoothly and stress free.

I highly recommended the service provided by Conveyancing Direct Property Lawyers.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

The process of applying for arranging a…

The process of applying for arranging a mortgage has got unnecessarily complex and laborious over the last few years. Mainly around confirming identity. I had to formally confirm my identity 3 times in different places. This should be much more streamlined and different organisations should share data. The introduction of a government digital ID should do away with this stupid duplication effort which is just a waste of time. Also this workflow is ideally suited to being replaced by AI

Saying all that the staff that ran with the process were friendly and efficient (even though the process is broken)

June 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Never knew what to expect from an online conveyancing company.…

Never knew what to expect from an online conveyancing company, so worth a try. I was impressed with the ease in which I was able to conduct my business and apart from posting letters, all from the comfort of my own home. Ali Hassan was my property lawyer who I have to complement on his effectiveness in ensuring all activities required remained on track. Making the whole process for me personally stress free.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fully recommend - Ley is amazing

Fully recommend. Ley Gueye Diallo is fabulous. Shes a lovely lady and dealt with my late mothers house sale. Great communication, everything done and chased seamlessly. Ley is such an asset to conveyancing direct. Thank you Ley, you have made a really tough situation so much easier.

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Cerys made everything easy for us

Cerys made everything easy for us! Any email that we sent and any question we had got answered promptly and she was great at confirming everything for us and helping us through our remortgage process!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Honest reliable and trust worthy company

This company put my mind at rest as this was my 1st adventure buying a house , tom was a true gent with great advice , i was kept up todate threw the process , will use them again for sure.

June 8, 2026
Unprompted review
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Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Tom. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

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