Convey Law Reviews 7,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,419 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, noting that they often go above and beyond. Many people highlight the exceptional customer service, appreciating the prompt responses and clear communication, which helps alleviate stress during complex processes. Reviewers consistently mention that the service provided is outstanding, with many feeling well-informed and supported throughout their experience. However, some people were dissatisfied with the communication, reporting slow responses, unanswered calls, and a general lack of updates. A few other people also felt that there was a lack of ownership over their cases, leading to them being passed between different, sometimes inexperienced, staff members.

What people talk about most

Service

Consumers find service to be positive, with many praising the clear and prompt communication,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Response time

People report positive experiences with response times. Many customers praise the prompt and clear... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, responsive, and... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers reported significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ours was an unusual situation. We were originally with PM Law, who went into administration just before we were about to close. Much to our dismay. Convey Law dove on our case an worked relentlessly t... See more

Company replied

Rated 5 out of 5 stars

Jordan Jodie & Jasminine and all their team were always professional start to finish, and completed all legal work way ahead of my previous experience elsewhere. I would never go anywhere else and thi... See more

Company replied

Rated 5 out of 5 stars

Andrew Murphy support us through our remortgage process. Everything went smoothly. He was very professional and email responses were quick.... Definitely 5* from us xx

Rated 5 out of 5 stars

I recently used Alex Harris as part of my home purchase. Alex was great throughout, I never had to worry about where we were in the process, I felt he constantly kept in communication with me. There w... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Phillip was efficient, thorough, and communicated clearly throughout the entire conveyancing process. Everything was completed on time with no surprises, which made the purchase of our new home as straightforward as possible. Highly professional and highly recommended.

March 6, 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Anthony at convey law

Anthony at convey law completed our remortgage quickly after our first solicitors went into administration, great customer service thank you

March 13, 2026
Unprompted review
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Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Great service and professional all the…

Great service and professional all the way.

March 13, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 1 out of 5 stars

Avoid

Avoid! Never thought I would have to source so many documents from different companies because they couldn't. They were keep on pushing me to take indemnity policy which they charge for of course. I am wondering what did I take solicitors for as I had to go through most of the things myself and on the top they have charged me over a £1000 more than quoted for additional job. Joke. They've forgotten to tell us that we have to get the redemption from help to buy which costed me an extra month of mortgage on the house I didn't live in anymore and they were explaining it that they didn't want to tell us to soon because its only valid for 3 months and it was a week before planned completion.

March 6, 2026
Unprompted review
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Reply from Convey Law

Hello,

Thank you for your feedback. We apologise for not meeting your expectations. At Convey Law, we aim to provide excellent service to all clients. Please feel free to reach out to our client services team at clientservices@conveylaw.com so we can assist you directly.

Thank you

CONVEY LAW

Rated 5 out of 5 stars

Thorough, friendly yet professional

The service provided by Lewis Greenman my Conveyancer was very professional yet friendly from start to finish.

March 10, 2026
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Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Excellent firm with good communication

Excellent firm with good communication. Transaction was made easy.
Special mention to my conveyer Abbie Price who was very helpful throughout the process.

March 13, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Thorough and straightforward.

Very thorough and glad I picked them. Its a minefield with legal people but if you want things checked and done properly then go here.

March 13, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. Very helpful staff.

March 12, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 1 out of 5 stars

Terrible for adding in additional costs

Do not use this firm. They add in a ton of additional costs once you start the process that were not included in the original quote. By the time our searches came back our quote had increased 230% and nothing untoward had been identified! When we queried this we were met with rudeness and no real explanation as to why all the additional costs were adding up

March 11, 2026
Unprompted review
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Reply from Convey Law

Hello,

Thank you for your feedback. We apologise for not meeting your expectations. At Convey Law, we aim to provide excellent service to all clients. Please feel free to reach out to our client services team at clientservices@conveylaw.com so we can assist you directly.

Thank you

CONVEY LAW

Rated 5 out of 5 stars

the company responds very well in all…heaven talks

the company responds very well in all aspects easy to talk to and very understanding .

March 11, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Lauren Forbes went the extra mile

We went through Home Legal Direct and was assigned to Convey Law. Lauren Forbes was brilliant, she went the extra mile and we were waiting on everyone else and she kept chasing them. Even when I had issues with Home Legal Direct Lauren helped me to get in touch. Brilliant service from both Lauren and her assistant Helen. I found the online process a little overwhelming but she was on hand every step of the way. It didn't take 48 hours for her to respond at all unless she was on leave then Helen replied. Would 100% recommend!

November 7, 2025
Unprompted review
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Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

We found the company to be very… efficient & pleasant to deal with

We found the company to be very efficient, replying to our emails straight away and always having the answers to hand, giving great explanations as to the different processes we had to go through.

March 9, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 4 out of 5 stars

Very helpful and nothing too much…

Very helpful and nothing too much trouble.

February 27, 2026
Unprompted review
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Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Excellent Solicitors

Excellent Solicitors. Very efficient, and proactive. I received lots of updates on the client portal, and they also chased things when necessary too. Would highly recommend Convey Law! Many thanks

March 6, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Excellent

The service provided by Aisha Mohomade my Conveyancer was excellent from start to finish. Aisha always returned phone calls and emails promptly. Aisha was polite and friendly and always took the time to make sure I understood the process and answered any questions I had. Aisha understood I had a deadline to meet as I had been let down by a previous firm. Aisha went above and beyond to meet the deadline with 11 days to go. Thank you Aisha.

March 6, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

The service provided by Rhian Reynolds…

The service provided by Rhian Reynolds my Conveyancer was fantastic. Clear and prompt communication, extremely helpful and professional. Would highly recommend using Rhian and Convey Law. Our selling and purchasing house experience was very smooth.

March 6, 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

Outstanding experience throughout

Vanessa Higham is by a country mile one of the best conveyancers out there. If you are looking for someone communicative, patient, transparent and thorough, I would highly recommend. I am an Estate Agent of 7 years and have just made a house purchase & chose Vanessa in particular to look after my case and could not have chosen better! Thank you so very much! 🙂

March 6, 2026
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Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 5 out of 5 stars

The service provided by Rhian Reynolds…

The service provided by Rhian Reynolds my Conveyancer... Thank you Rhian for all your help, got the job done efficiently!

March 5, 2026
Convey Law logo

Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

Rated 1 out of 5 stars

Do not use

If I’m honest the service was abysmal. The responses to enquiries were glacial in their pace, so much so I had to do a lot of the work myself. There was less than adequate communication, no one ever picked up the phone and I was left chasing constantly. I lost the first sale of my house due to a lack of urgency and tenacity on the part of the conveyancer that Joshua farmed it out too. I ended up finding the section 106 that was needed to progress the sale, which incidentally was online all along, just on page 2 but there clearly was no interest in actually doing their job. The real kicker is that I was charged for the privilege after “chasing and a large amount of work was done”. There were hidden costs added to my invoice at the end for work I did for you and the response from Joshua was aggressive and dismissive. I was held to ransom to accept these costs otherwise the exchange wouldn’t have been actioned the day before completion. I had to send documents back which I did in good time via tracked delivery to be told I there was something else that was missed in the original email. I had to send it again via tracked delivery and when I highlighted this Kiran was again aggressive in her response not accepting any responsibility. I am disgusted by the service and wouldn’t recommend their services even if they were the last solicitors available. I will be taking this up with the management as I am unsatisfied with additional charges and the “service” provided

March 6, 2026
Unprompted review
Convey Law logo

Reply from Convey Law

Hello,

Thank you for your feedback. We apologise for not meeting your expectations. At Convey Law, we aim to provide excellent service to all clients. Please feel free to reach out to our client services team at clientservices@conveylaw.com so we can assist you directly.

Thank you

CONVEY LAW

Rated 5 out of 5 stars

Great service

Great service, Help was available when I needed it, Big thumbs up 👍

March 3, 2026
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Reply from Convey Law

Hello,

Your feedback is very much appreciated – thank you.

We are pleased to have been of service and look forward to working with you, family or friends in the future.

Thank you.

CONVEY LAW

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