Cooksongold Reviews 

Habe Ware für 133 Euro gekauft und eine Rechnung für die Lieferung von völlig absurden ! 96 Euro ! erhalten - dies nach über zwei Wochen Lieferzeit (wobei auf der Website mit völlig anderen Lieferzeiten geworben wird).

Im vergangenen Monat habe ich insgesamt 4 Bestellungen aufgegeben, bei zwei hat die Bezahlung nicht geklappt, bei den anderen zwei fehlen Artikel welche auf der Website mit "sofort verfügbar" beworben werden.
Der Versuch diese zu stornieren (da Hauptartikel überhaupt nicht verfügbar) wurde vom Kundendienst einfach ignoriert.

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I bought items for 133 euros and received an invoice for the delivery of ! 96 euros ! - this after a delivery time of more than two weeks (although the website advertises completely different delivery times).

In the past month I have placed a total of 4 orders, two of which the payment did not work out, the other two are missing items which are advertised as "available immediately" on the website.
The attempt to cancel this (since the main item was not available at all) was simply ignored by customer service.

Living in the Highlands has its problems when it comes to couriers. If you live up here, or are sending to here, you'll know! However, Cookson have proved to be intuitive and responsive to the needs of rural folk like me by offering RM shipping alongside the various courier services. This invariably guarantees my parcel arrives next day in the hands of a trusty postie. I'm not having to wait for something stuck in an Inverness depot for days and days, as happens with countless other companies. It's an utterly invaluable service.

But that's not the only reason I'm a loyal customer. It's because Cookson isn't just a faceless website. It's run by completely accessible human beings who care and are there to help should you need them to explain a tool or product you don't understand. Your communication isn't deflected by chatbots or automated telephone calls. This is pure gold as it takes the guesswork out of buying, avoids returns or having a pile of stuff you don't need, and ultimately saves you money.

And if you do have a problem? On the extremely rare occasion that you do have an issue, it's sorted immediately. There's no jumping through hoops, or begging for them to see your point of view. As a result you feel truly valued as a customer thus assuring continued loyalty.

In short, Cookson Gold are a stellar 5 star across the board.

£30 for a unfinished cast ring. It weighs 9 grams and is worth £5

Order IO 2738055

I ordered yesterday, selecting free delivery, and was amazed when my package was delivered this morning by Royal Mail. My items were nicely packed and were of good quality and really good value. I’m very, very pleased and will definitely use Cookson Gold again.

Expensive boxes arrived dented along with the interior of the boxes bowed. Called up customer service and was told not to order again. No replacement or refund offered!

I'm honestly surprised by some of the reviews. It may be that they relate to tools rather than finished items, but I have bought a number of gold chains from Cooksongold over the last 5 years, and the latest arrived today. The chains have always been exactly as described, well priced, well packaged and received really quickly (this last one was ordered on Friday 14/10 and received in the post today. I will continue to buy from them.

I would like to be able to leave product reviews on their website. Many tools are not fit for purpose. I recently purchased 'Large Design Mandrels set of 7' claiming to be suitable for professional jewellers and the quality is appalling - it chipped and dented upon just a few hammer strikes as the steel they are made from is both brittle and soft. Not to mention that the edges of one mandrel were not straight before I even started. This is not a tool designed to be used by anyone. Why sell it?

Ordered products on Sept 5th. Cooksongold say they haven’t sent products yet-26 sept.
Don’t know when they intent to send the products but they received the payment on 6th sept.
After contacting Cokksongold last week Monday 26 Sept. They informed me that the items were shipped by UPS on Tuesday 27 Sept. Today 1 Oct, UPS Spain informed me that no products have been received from Cooksongold in Birmingham and they have no orders to be shipped to my town just outside Madrid. Unfortunately for Cooksongold one of my friends is the transport director forUPS Spain.
They should change their name to CROOKSONGOLD.

I bought a small lightbox which is supposed to be foldable but it is not When I folded it and then took it out to use it was all collapsed I reported this to cookson gold and it took 3 weeks of me contacting them before the reply from the customer was use some super glue to fix! I then had to threaten legal action to get any refund from them and even by then I had to copy in trading standards as they were not willing to help and are basically complicit in enabling the supplier to get away with this disgraceful situation.Cookson gold acted very quickly ONLY when trading standards wee copied in .
So do not buy their small light box as when you fold it away flat then take it out again it does not work .

I have ordered tools, they make an invoice and withdraw money but do not send the park. When I asked to cancel and refund, they say yes, but nothing happens. beware of the company, it may be a scam company.

I usually order online and collect in store. Cooksongold's staff are all very friendly and helpful. No complaints here. Thank you for all that you do.

Under no circumstances would I order anything from this company again.

I bought a Barrel Tumbling machine, along with steel shot and Barrelbrite powder. The product description, on the Cooksongold website, clearly stated that in order to prevent rust one should:

"Always keep shot under a solution of water and Barrelbrite powder."

This done, I was surprised to find that within a couple of weeks the shot did indeed rust. When I contacted customer service to point this out, I was told that the shot should actually be kept dry but, if soaked, it shouldn't be soaked for a prolonged period of time.

Baffled by this, I directed them to their own online instructions which clearly contradicted their reply. After this we exchanged a series of emails in which my requests for further clarification were met with vague and contradictory explanations. At no point did this company acknowledge that the instructions on their website were, in fact, wrong. Instead, they chose to quietly DELETE the line on their website that said:

"Always keep shot under a solution of water and Barrelbrite powder"....

and stealthily replace it with:

"Leaving the steel shot in a water and Barrelbrite solution for pro longed periods of time will lead to rust. Please ensure to remove the shot and store it dry."

This is such an underhand and duplicitous thing to do that I am almost lost for words. Fortunately, I had the foresight to screenshot the page before it was amended, which is how I came to notice the sleight of hand. It was only when I presented them with both the original screenshot and the amended screenshot that they stopped trying to place the onus on me for the fact that the shot rusted.

I've never known such underhand practices. Why they didn't just admit the mistake and swiftly rectify it, I will never know.

My advice would be to shop elsewhere.

I placed an order (with a friends help )
on receiving it in good time, 1 part of my order had 2 items that were damaged. My friend got back in touch and I received replacements immediately after. This company obviously takes great care of there customers.
Thank you for the extras 😆

absolutely amazed by the service i received from cookson gold. Helene cousin and her team did an amazing job to listen to what i need and very patient with me. highly recommended. with thanks

Cookson have failed to deliver my last 3 orders, refuses to do anything until an arbitrary 15 days have passed when orders have very obviously not been sent/stolen/lost in transit, with no care if you've waiting customers of your own.

Support businesses that Support you, and I'll be glad to take mine to others who do.

Edit.
After supplying me dogsh*t quality mokume gane and me saying so they blocked me on socials and it took 14 attempts to have it rectified.

It didn't seem that way, it WAS that way, you didn't accidentally cut mokume gane sheet with almost no pattern in it, you did so on purpose, it was the exact size I ordered, you didn't replace it. one time a guy FROM your customer service telling me he couldn't help me but to email the exact email address they had replied from who 'could' help me. It took 11 emails and 2 phone calls for you to accept responsibility and replace, twice offering this and once not acting on it.

Your customer care and service is SHOCKING, you've either lost all your good staff when the Germans bought you out or they all need a drastic amount of training.

Gave up in the end trying to order from this site. Went to basket and registered an account. Then every time i tried to put card details in it kept saying invalid so after half an hour i gave up. Lost my business before i've even started.

I have had several orders with this company and I have always received super fast delivery and outstanding quality products. The sales team are very friendly and have answered 2 questions over a 4 month period fully professionally and they go above and beyond to assist their customers. They are a trusted supplier and I am happy to shop with them regularly 😊

I've been a customer of this company for years now and am always impressed by their efficiency, fast shipping and the superior quality of their products. It's so good to have a supplier you can rely upon. Thank you!