Cophall Park & Ride Gatwick Reviews 

2,993
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely simple online booking system and mention that the overall pricing is very reasonable and competitive. Travelers frequently highlight the exceptionally friendly staff and the regular shuttle buses that provide a fast, smooth connection to the airport. Though some customers noted occasional long waiting times for the return shuttle, a few others experienced minor delays during exceptionally busy periods. A few people also felt that personal assistance with heavy luggage could be improved and mentioned rare technical issues with car batteries upon vehicle collection.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly staff and efficient airport... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the employees as extremely friendly,... See more

Booking process

Consumers find booking process to be positive, highlighting an easy and quick online experience. Reviewers... See more

Location

Customers consistently note ambiguous experiences with location, finding it close to the airport and very... See more

Price

Clients share positive opinions on price, describing the service as consistently well-priced, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used other parking firms around Gatwick in the past and been very disappointed with the unprofessionalism. This IS NOT what we got at Cophall where the bus turned up when they said it would ev... See more

Company replied

Rated 5 out of 5 stars

This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... See more

Company replied

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,993)

1,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good, honest, hassle free parking and transport...

I've used the service around 10-times now, and its always been hassle free and so simple.

Book, on arrival, hand over key, get transport to airport. On return, Call, get transport to carpark, collect key, leave.

Simples...

August 26, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear that your experiences with our service have been consistently hassle-free and simple. We truly appreciate you taking the time to share your positive feedback with us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

So easy to book and use

So easy to book and use. Booking as early as possible before your travel date also makes it excellent value for money. Staff very helpful and welcoming. I have used Cophall Parking twice and will always use them when flying from Gatwick.

July 21, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you found our booking process easy and that booking early offered excellent value. It's wonderful that our staff were helpful and welcoming, and we truly appreciate your continued loyalty when flying from Gatwick.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Been parking at cophall

I have been parking at cophall for years. If I have hat to change any of my bookings for what ever reason it's been done without any problems. Once you have arrived it's so easy to book your vehicle in minute's then you get onto the next bus and it takes you to the airport. Then when you get back you just phone them and let them know your back giving your number that they give to you on your card. Go to the bus stop get onto the bus back to the car park collect your keys and your car is waiting for you.

August 7, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear about your consistently positive experiences with our parking services over the years. It's wonderful to know that our booking changes and the ease of our check-in and transfer process have met your expectations. We truly appreciate your loyalty and kind words about our efficient return service. We look forward to welcoming you back again soon.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

It just works very well

It just works very well

August 18, 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear that it works very well for you! We appreciate your positive feedback.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Good service for the price

Good service for the price. The shuttle bus is convenient and regular.

August 15, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found our service good for the price and that our shuttle bus was convenient and regular. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use if flying from Gatwick

Always use if flying from Gatwick. Faultless service. Will use again.

August 23, 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear you consistently receive faultless service when flying from Gatwick. We appreciate your kind words and look forward to welcoming you back!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Efficient but rather slow check in.

Efficient but rather slow check in.
Long wait late evening for a pick up.

August 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate your feedback regarding the check-in and pick-up wait times.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

good place to park for Gatwick airport

good place to park for Gatwick Airport

August 16, 2026
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Reply from Cophall Park & Ride Gatwick

We're glad our parking was convenient for your Gatwick Airport trip. We appreciate your positive feedback.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy booking

Easy booking.
Also, I had a concern about the length of our vehicle so I emailed to clarify and got a very quick response.
We used Cophall for our last holiday and will use again for our next

August 3, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear that our booking process was easy for you and that we could quickly address your vehicle concerns. We appreciate your continued trust and look forward to welcoming you back for your next holiday!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Our flight coming home was delayed by 6…

Our flight coming home was delayed by 6 hours and Cophall were so understanding and didn’t charge us any extra .

August 22, 2026
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Reply from Cophall Park & Ride Gatwick

We are so glad we could assist you during your unexpected delay. We always aim to be understanding and helpful. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy Booking.

Easy booking experience. Used before and excellent service.

August 15, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you found the booking experience easy and that you consistently receive excellent service from us. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy and stress free

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from the airport, we were back in our car within 20 mins. All of the staff were very useful and friendly. Thank you so much. Will definitely be using again.

August 10, 2026
Unprompted review
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so delighted to hear that your experience with us was stress-free and that you found our service to be reasonably priced. It is wonderful to know that our team provided helpful and friendly service, and that your transfers were efficient. We truly appreciate your kind words and look forward to welcoming you back again soon.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Takes the worry out of finding a…

Takes the worry out of finding a suitable place to leave our car knowing that it's safe and the bus to and from airport very reliable

July 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you felt reassured about leaving your car with us and that you found our airport bus service reliable. Your peace of mind is important to us!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Easy to book and the whole process is…

Easy to book and the whole process is very good from arrival to exit

August 13, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and that your entire experience, from arrival to exit, was very good. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Fine tuning required....

Competitive pricing.
Transport to the terminals is regular - though we have noticed that the top rack of the luggage hold can be a tad in-accessible as you are asked to lift your, what could be, large and heavy suitcase to the height of your shoulder and beyond. Also, if it full then invariably any wheeled suitcase left outside of the luggage area likes to roll around and knock into people. Perhaps the driver could assist with the luggage , or at make this service available to customers please.

August 8, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate you sharing your feedback regarding the competitive pricing and shuttle service. We understand your concerns about the luggage rack accessibility and the movement of suitcases.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

It is very easy to drive and good…

It is very easy to drive and good service

August 12, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate your positive feedback. We are happy to hear that you found our service easy to use and that you received good service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I have used Cophall parking 4 times now…

I have used Cophall parking 4 times now and gave always been impressed with their prompt efficient service from online booking, arrival and transport to Gatwick and returning to Gatwick and prompt pickup to collecting my car. Always recommend!!!

August 11, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

It's wonderful to hear that you've consistently been impressed with our prompt and efficient service, from online booking and arrival to transportation to Gatwick and back. Thank you for your continued recommendation!

Cophall Park & Ride Gatwick

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