Cophall Park & Ride Gatwick Reviews 

3,002
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely simple online booking system and mention that the overall pricing is very reasonable and competitive. Travelers frequently highlight the exceptionally friendly staff and the regular shuttle buses that provide a fast, smooth connection to the airport. Though some customers noted occasional long waiting times for the return shuttle, a few others experienced minor delays during exceptionally busy periods. A few people also felt that personal assistance with heavy luggage could be improved and mentioned rare technical issues with car batteries upon vehicle collection.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly staff and efficient airport... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the employees as extremely friendly,... See more

Booking process

Consumers find booking process to be positive, highlighting an easy and quick online experience. Reviewers... See more

Location

Customers consistently note ambiguous experiences with location, finding it close to the airport and very... See more

Price

Clients share positive opinions on price, describing the service as consistently well-priced, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used other parking firms around Gatwick in the past and been very disappointed with the unprofessionalism. This IS NOT what we got at Cophall where the bus turned up when they said it would ev... See more

Company replied

Rated 5 out of 5 stars

This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... See more

Company replied

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(3,002)

1,175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Booking.

Easy booking experience. Used before and excellent service.

August 15, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you found the booking experience easy and that you consistently receive excellent service from us. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy and stress free

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from the airport, we were back in our car within 20 mins. All of the staff were very useful and friendly. Thank you so much. Will definitely be using again.

August 10, 2026
Unprompted review
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so delighted to hear that your experience with us was stress-free and that you found our service to be reasonably priced. It is wonderful to know that our team provided helpful and friendly service, and that your transfers were efficient. We truly appreciate your kind words and look forward to welcoming you back again soon.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Takes the worry out of finding a…

Takes the worry out of finding a suitable place to leave our car knowing that it's safe and the bus to and from airport very reliable

July 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you felt reassured about leaving your car with us and that you found our airport bus service reliable. Your peace of mind is important to us!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Easy to book and the whole process is…

Easy to book and the whole process is very good from arrival to exit

August 13, 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and that your entire experience, from arrival to exit, was very good. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Fine tuning required....

Competitive pricing.
Transport to the terminals is regular - though we have noticed that the top rack of the luggage hold can be a tad in-accessible as you are asked to lift your, what could be, large and heavy suitcase to the height of your shoulder and beyond. Also, if it full then invariably any wheeled suitcase left outside of the luggage area likes to roll around and knock into people. Perhaps the driver could assist with the luggage , or at make this service available to customers please.

August 8, 2026
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Reply from Cophall Park & Ride Gatwick

We appreciate you sharing your feedback regarding the competitive pricing and shuttle service. We understand your concerns about the luggage rack accessibility and the movement of suitcases.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

It is very easy to drive and good…

It is very easy to drive and good service

August 12, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate your positive feedback. We are happy to hear that you found our service easy to use and that you received good service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I have used Cophall parking 4 times now…

I have used Cophall parking 4 times now and gave always been impressed with their prompt efficient service from online booking, arrival and transport to Gatwick and returning to Gatwick and prompt pickup to collecting my car. Always recommend!!!

August 11, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

It's wonderful to hear that you've consistently been impressed with our prompt and efficient service, from online booking and arrival to transportation to Gatwick and back. Thank you for your continued recommendation!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Used them for years

Used them for years, safe and reliable

August 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We truly appreciate you taking the time to share your positive feedback. It's wonderful to hear that you've found our service to be safe and reliable over the years.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Incredibly helpful at check in & more…

Incredibly helpful at check in & more so when I asked a young lady to help me with a birthday card for my Mum which I had left on my dashboard
Sometimes the smallest things make a huge difference

August 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad to hear that our team was incredibly helpful during your check-in and especially with the birthday card for your Mum. We truly believe that small gestures can make a significant difference, and we are delighted we could assist you. Thank you for your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

All as expected from a highly recommend…

All as expected from a highly recommend car storage near LGW.
Leslie

August 10, 2026
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Reply from Cophall Park & Ride Gatwick

We're so glad to hear we met your expectations for car storage near LGW. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Reliable service We have used this…

Reliable service We have used this company for several years and never been disappointed.

August 3, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you've consistently had a reliable experience with our service over several years. Thank you for your continued trust and loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I have used Cophall a few times in the…

I have used Cophall a few times in the past. Always had great service. Great care taken of our cars. Booking and the ready of the service is really straightforward.

August 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you've consistently had great service and that your cars have been well cared for. It's wonderful to know that booking and the service itself have been straightforward for you.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as usual full peace…

Excellent service as usual full peace of mind leaving your car here
Many thanks

August 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you received excellent service and that you have full peace of mind leaving your car with us. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Friendly team and reliable service

Friendly team and reliable service

August 9, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear you found our team friendly and our service reliable. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great experience as always

Great experience as always

August 7, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear you consistently have a great experience with us! We truly appreciate your continued support.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy check in

Easy check in, easy check out and car in secure parking.

July 17, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear that your check-in and check-out processes were easy and that our parking felt secure. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I've used you for parking my car for a…

I've used you for parking my car for a couple of years now, and have found it to be first class service, and I'm booked in to be there in September. 👍👍👍

August 12, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that you've consistently received first-class service from us over the past couple of years! We truly appreciate your continued trust and loyalty. We look forward to welcoming you back in September!

Cophall Park & Ride Gatwick

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