Most awful customer service ever
Most awful customer service ever. Recieved a phone with the biggest crack in the camera ever. I ordered a like brand new phone secondhand on bol.com and recieved a phone shipped in a paper thin carton box. No wonder theres a crack. When i emailed them about it i get the rudest response ever. They do not care about the customer at all. No compentation was offered for the big inconvenience. All i git was a rude shut up and send it back. DO NOT BUY VERY UNRELIABLE
Reply from Cosladafon
Hello,
We are truly sorry to read your review and the experience you describe, as it does not reflect the standards we aim to provide to our customers.
All our devices go through strict quality control processes before shipment, and they are carefully packaged to ensure safe delivery. For this reason, it is important to clarify that any damage occurring during transport must be properly assessed through the corresponding return process.
As indicated in our previous communication, the correct procedure in these situations is to return the device so that our technical team can inspect it and determine the cause of the issue. This is a standard process applied to all customers in order to ensure a fair and accurate resolution.
Regarding your comment about our customer service, we take this matter very seriously. Our intention is always to assist our customers in a professional and respectful manner, and we regret if our communication did not meet your expectations.
Please rest assured that once the device is returned and reviewed, we will proceed with the appropriate solution as quickly as possible.