Costco Wholesale Reviews 

This company is deceiving people to join their membership. I was promised a $40 shop card if I joined in December using a promo code at the checkout and I wad told the $40 gift card would come in 2 weeks. Now they are fasley stating I am not eligible for the $40 gift card because they falsely claim there was small print that was NOT visible on their website that stated I needed to select auto renew in order to get the $40 gift card. They are falsely advertising on their website to get people to join. Then a supervisor refused to override it when I was told by the shop card dept that supervisors can override it and give me the $40 I was promised. Costco is lying in their advertising.

Most of the floor staff look allergic to actual work. Endless wandering, fake “busy” movements, and long coworker conversations about absolutely nothing. When real work is unavoidable, productivity drops to a crawl. Hard to believe this is the same company that markets efficiency and value. Managers are clearly the source of the problem.

Costco extended my membership by mistake. My review is very good here because I had a very easy, short and straightforward conversation with the customer support. I know from experience that this is not very common. Also when I used Costco I always was very satisfied with everything

There is no better way to get high quality meat and fish shipped directly to your door. I have also purchased cold weather gear and luggage through the website. It is in many ways better than standing in line at the store.

Ordered online folger's coffee and showed availability next day. Got email, saying out of stock. No inventory control. Also, my delivery was miss delivered by federal express.

Costco the store? Great. Costco's trade in partner for smartphones, laptops, etc.? Garbage. Untrustworthy. Deceitful. Costco should look for another partner. Folks, shop other venues for trading in your used electronic equipment. Stay away from Costco's partner Phobio.

Totally a scam/fraud website, I paid £50 for a initial payment for a garden shed & never heard from them again despite trying to contact them so don’t deal with them it was cashed by someone called AngelitaHorton2.eslmail.com c/o PayPal, I didn’t get my money back but at least I hadn’t paid the full price, so be very careful.

I got my Friend to get a Costco card n even convinced them to take the Privilege card, The Costco manager promised me a Gift Card at Rego Park but made me feel so humiliated by saying tht sorry it doesn’t show in the system tht u got someone. Mark who is in Customer Service is very Rude. He thinks he owns Costco. Nevertheless im never gonna recommend anyone ever.

Website and customer service are very difficult to deal with. Could not sign up for membership online and forced to call the number. Customer service at the number was almost impossible to reach with the looped recordings and default back to the main menu. Reaching a live person was of little help. Why make it so difficult for the customer to sign up for a membership and to use the military discount promised.

I think it will be not so difficult to put all items in each store on web. Therefore i could choose the store which have the item i am looking for and go to buy it there.

Bought a small freezer from them,money went from my bank but never received freezer and won't answer any emails or phone line

The Schaumburg, IL Costco tends to treat Seniors like bumbling thieves. There door monitors are the worst of any of the 3 Costco’s in the vicinity. I was shopping at Costco early morning trying to avoid the crowd. When the lady checked the receipt at the door she marked it then went through my cart a second time and told me the bread was not paid for. It was not my fault as the cart went through their aisle, her attitude was I took it. How do I steal two loves of bread when I only bought six things total. When I expressed my displeasure at this treatment she said she was calling the manager and not security, insinuating she was doing me a favor. I am a regular Executive Customer at Costco, I purchase majority of my groceries and other products there. I will definitely reduce my purchases as i have noticed the people at the door have an attitude of treating you like a thief, especially Seniors. When we go to grocery stores there is no one checking receipts, how do they survive. I will be reporting this matter to the appropriate authorities. The employee then started arguing I had no right to tell her anything. I requested the front desk manager to give me the Store Manager’s number or email she provided me with the general CS number.

Sunbury costco is good for shopping place but there is no staff to ask where the products are. As they moved everything from the normal place to another place.

I brought a box of mangos on Saturday the 27th and they are all off and rotten on the inside the outer flesh did not look decayed in any way that's why I purchased them the box cost me £8.99 I am appalled and discussed that you would sell this. Is this what you think is quality. I wish there was somewhere to upload the picture of the mangos what a waste of money.

Ordered a dishwasher with delivery and installation. Notified of delivery and installation date. Told to expect notification call in advance of deliver. Date arrives .... no call ..... no delivery. Calls to COSTCO and their chosen installation team results in notification delivery and installation would not take place for another 12 days. Don't know why they think we believe that whopper. Technical ability to install and ability to manage when and information flow are probably closely linked.

UPDATE: Direct Connect Connections (contractor) arrived this date, made contact in advance and arrived as stated. Installation was done well and cheerfully with a challenging sink that would have me cursing. As of this date and time I say five stars.

Today at Christmas eve I had to make some buys at Costco. I arrived at 9.55am. All lot of people were waiting patiently. I decided to go ahead and enter. They did not let me . I discussed with whatever person of Costco that it was ridiculous. At that time who cares who enters. I had to get back out. At that time they lost me as a regular customer.
Giving this incentive to executive customer s and enforcing it made them look ridiculous. Which executive customer cared about letting customers in early as they used to do before the ridiculous incentive. When ten o clock arrived the had to.write down their statistics so regular customershad to wait another minute. If you arrive with your incentive at nine, it makes sense. But at 9.55 it does not.costco management think about how not to piss off regular customers. SamsClub is just down the street.

During our visit to the Costco location (976 3rd Ave) , several Asian male employees handled merchandise carelessly at checkout, causing multiple items to hit our feet. When we mentioned the items be handled more carefully, the staff continued to argue instead of addressing the issue. Despite our repeated requests to end the conversation, the employees failed to disengage and continued verbal interaction, which contributed to the escalation and required supervisor intervention. Other nearby customers also observed the incident and noted the unprofessional and rude behavior.

We expect this incident to be addressed promptly, and recommend additional training to ensure employees adhere to proper standards and prevent similar occurrences. Costco’s failures to resolve this issue may result in cancellation of our Executive memberships and relocating our purchases to another retailer.

I really enjoy shopping because I can take my time wandering down each aisle and do some fun price comparisons. Plus, tasting samples is such a nice bonus, and ordering my pizza to go while I check out is just the best!

DOES NOT SHIP TO MEMBER'S HOUSES THAT ARE NOT IN THEIR SHOPPING AREA!!! I AM A BUSINESS MEMBER AND JUST WASTED AN ANNUAL MEMBERSHIP FEE!!!!!!!!!!!!!!!!!!!!!! SAM'S CLUB DOES DELIVER TO OUT OF AREA MEMBERS!!!!!!!!!!!!!!!!!!!!!

Not allowing some members to go the first hr Costco is open is ridiculous. I just watched you turn away 3 different families because they were members but their shopping time didn’t start till 10am… they’re trying to force you to upgrade your membership just to shop when they open. I hate businesses that do this stuff.