Cozy Heat Plumbing & Heating Reviews 

88
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

You couldn’t ask for a better service from Graham and the team. Professional, polite and efficient. Thrilled with their work and dedication, can’t speak highly enough.

Rated 5 out of 5 stars

I had been looking for an oil heating engineer for yrs....nothing was forth coming on line, no matter my search till I tried AI, Cozy heating and plumbing was the first link it brought up, it was to... See more

Rated 4 out of 5 stars

Having received a competitive quote I went ahead with installation of two vertical radiators. The installation was on time, looked great and Rob was very pleasant. After 3 weeks, one radiator had sto... See more

Rated 5 out of 5 stars

We had our toilet Pan & Handbasin & unit & kitchen sink installed today, & it was done by a first class guy called Kyle, he was very tidy & efficient, also very pleasant. Bought from Cozy Heat Staci... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Heating Contractor

Written by the company

Plumbers in Falkirk | All aspects of Plumbing and Heating | Bathroom Fitters and Gas Engineers | Boiler Repair and Boiler Service Experts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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4.8

All reviews

(88)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Cozy Heat order new boiler

Cozy Heat were really easy to deal with,Stacie was excellent and understood what I needed in relation to a new electric boiler. She had Graeme speak to me to answer a few questions and he also visited to make sure the new boiler was the correct one for my home. This reassured me that I was doing the right thing. No pushy salesman just a proper understanding of what was best for me.

March 10, 2025
Rated 5 out of 5 stars

The Company was recommended to me by a…

The Company was recommended to me by a family member and everything went as planned. The engineers were polite and very helpful and got on with the job. We were very happy to have heat and hot water again. Also Tracey helped me out with being easy to deal with as I’m no as young as I used to be!

February 21, 2025
Rated 1 out of 5 stars

My husband booked this company to do…

My husband booked this company to do some work on our heating, on the day they were due he took a day off work but they didn’t turn up nor did they phone us to tell us they couldn’t make it, they told us the van broke down on the way to our job and they would do the job three days later, my husband took another day off work and guess what ? They didn’t turn up for that appointment either, eventually we told them to forget it and we booked a reliable company and the job was done to our satisfaction and on the day we had arranged, my advice is if you want a job done you need to give this mob a miss

March 6, 2024
Unprompted review
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

This is a fake review.

To book an appointment with Cozy Heat though our website it requires a booking payment to create a booking.

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Rated 5 out of 5 stars

Service and problem fixed in excellent time

Engineer came to service boiler found a problem and rectified it without the need to order new parts and leave us with no heating. Went beyond what was expected and fixed the problem and we greatly appreciate his efforts. Cosy heat have installed boiler and maintained it for the last 3 years. Excellent service. Would highly recommend this company who was recommended to us by another heating engineer.

February 19, 2025
Rated 1 out of 5 stars

Asked for money up front

Asked for money up front, engineer wasn’t well on day, needed rearranged. Lucky we didn’t pay in advance!!

We went with British Gas, great service. Got a new boiler from them too for our own house, Cozy Heat could have been you!!😂

February 10, 2025
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Reply from Cozy Heat Plumbing & Heating

To book online our booking system requires a booking payment, similar to booking with any other company that requires sending out engineers to your home.

This prevents spam / fake bookings on our website. As only genuine customers will book.

Because you didn’t pay for a booking no appointment was created.

Similar to booking a restaurant reservation or bowling online for example. it’s to prevent time wasters and fake bookings,

if people pay for there 1hr booking appointment they are genuine customers.

If you fail to complete your booking and don’t pay the 1hr amount booking required then there is no booking created.

All information is on our website with the costs for each of our services / repairs and new boilers.

We didn’t attend as you didn’t want to pay for your 1hr booking appointment.

Rated 5 out of 5 stars

Central Heating boiler repair.

The Engineer arrived and I explained what was happening with the boiler. He carried out a number of different repairs.
The result was excellent and my central heating is now working very well.
A very happy customer.

February 6, 2025
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Rated 5 out of 5 stars

I’m so impressed with this company

I’m so impressed with this company. I had my boiler condemned on Thursday before Xmas. Graham came out last week, I had three options sent to me and booked in on Monday and Tuesday this week by Stacie (who is so efficient). Kyle came and installed the boiler. Absolutely great engineer. Polite and efficient and amazing workmanship. I wouldn’t hesitate highly recommending this company to anyone!!!

December 18, 2024
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Rated 3 out of 5 stars

Did not reply to my email

November 29, 2024
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

Our internal system has flagged your email as a fishing scam.

If this wasn’t the case we do have a telephone number you can reach us on it’s visible on our website.
We have a fully staffed office and an answering service along with book online facility on our website there is multiple ways to get in touch with Cozy Heat if you need us.

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Rated 5 out of 5 stars

Excellent

Phoned Cozy Heat on Friday and made an appointment for Monday. Kyle arrived within the agreed timescale after texting us to say he was on his way. Radiator now fitted. Thank you Kyle for a job well done. Will have no hesitation using Cozy Heat again.

December 9, 2024
Unprompted review

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