Cozy Heat Plumbing & Heating Reviews 

88
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

You couldn’t ask for a better service from Graham and the team. Professional, polite and efficient. Thrilled with their work and dedication, can’t speak highly enough.

Rated 5 out of 5 stars

I had been looking for an oil heating engineer for yrs....nothing was forth coming on line, no matter my search till I tried AI, Cozy heating and plumbing was the first link it brought up, it was to... See more

Rated 4 out of 5 stars

Having received a competitive quote I went ahead with installation of two vertical radiators. The installation was on time, looked great and Rob was very pleasant. After 3 weeks, one radiator had sto... See more

Rated 5 out of 5 stars

We had our toilet Pan & Handbasin & unit & kitchen sink installed today, & it was done by a first class guy called Kyle, he was very tidy & efficient, also very pleasant. Bought from Cozy Heat Staci... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Heating Contractor

Written by the company

Plumbers in Falkirk | All aspects of Plumbing and Heating | Bathroom Fitters and Gas Engineers | Boiler Repair and Boiler Service Experts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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4.8

All reviews

(88)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service by Local Company

Appointment arranged within a week of phoning.
Kyle arrived within the time slot and completed two repair jobs within an hour. The bill for labour and a replacement part was around £100.
Very friendly, professional service from initial phone call to job completion.

October 15, 2024
Rated 5 out of 5 stars

Great service. Easy to book.

Great service. Booked Sunday for Tuesday. Easy to book. Kyle was great. On time and very helpful.
Even helped book a 3rd party visit from Worcester to save us money on parts as we were still under warranty. Couldn’t have been more helpful. I always book here.

September 29, 2024
Rated 3 out of 5 stars

Disappointed as usual

I'm sure the service was in order. I just wished the engineer had left the boiler switched on. I always seem to have an issue every year and am fed up with it. Unlikely to use this company again.

October 1, 2024
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

When you called the office we advised that all you need to do is turn the switch on.

Similar to when you walk into a dark room you turn the light switch on.

It possibly took more effort to write this review than to flick a switch I’m sure.

When you called we were happy to walk you through it.

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Rated 5 out of 5 stars

1sr class service

1sr class service
Kyle was very good at answering my questions and giving advice.

The problem with my boiler is fixed.

I will be happy to use this company again when required.
I highly recomm,end Cozy Heat

September 11, 2024
Rated 1 out of 5 stars

This mob keeps sending me text messages…

This mob keeps sending me text messages telling me my gas boiler is due a service when they don’t know where I live or what kind of heating I use, they must have retained my phone number from around ten years ago and roll it out every November, I told them I never deal with any company that sends me unsolicited messages but I think the penny hasn’t dropped yet

November 6, 2022
Unprompted review
Cozy Heat Plumbing & Heating logo

Reply from Cozy Heat Plumbing & Heating

Hi Tam, You asked us for a quote for a new boiler.

Hence the reason we have your details

You can opt out from a friendly boiler service reminder in the same email or txt message.

It says “opt out” incase you missed it
We have removed you from the system.

Rated 4 out of 5 stars

job done

Having received a competitive quote I went ahead with installation of two vertical radiators. The installation was on time, looked great and Rob was very pleasant.
After 3 weeks, one radiator had stopped working; only partially heating up. Cozy Heat came out to balance the flow to make it work again at an additional charge.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service
I Recently Had a Boiler Installed By Cozy Heat, it was carried out Quickly and Professionally and Lovely Engineers. I Would Definitely Recommend to anyone in The Area.

April 22, 2021
Unprompted review
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