Craft56° Reviews 99

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

We bought a 3 month subscription to their rum club, the first box came over a month late second box never turned up at all. The third box was due last month and hasn’t turned up either. I do not recom... See more

Rated 5 out of 5 stars

Reading some of the reviews I wasn’t sure about Craft56 , but from paying with Apple Pay right through to delivery everything was first class at a great price, couldn’t ask for more .

Rated 3 out of 5 stars

Unfortunately the gin I ordered wasn't delivered correctly. The explanation was hat the wrong gin had been selected by warehouse staff for dispatch. We did eventually get the right gin but there was a... See more

Company replied

Rated 1 out of 5 stars

I joined craft56 gin club as it looked good, first order received and very happy with it. Then the issues started, I made an online purchase of 2 bottles of gin in their sale, money taken and a f... See more

Company details

  1. Liquor Store
  2. Brewery

Written by the company

Craft56° specialise in craft drinks from independent, small-batch producers across the length & breadth of Scotland. With an extensive range of spirits including gin, rum & vodka, beers and gifts, you're guaranteed to find what you're looking for. For the more adventurous, we run craft gin and beer discovery clubs where you can choose to receive Scottish craft drinks from the most exciting distilleries and breweries on a monthly, bi-monthly or quarterly basis.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

99 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic service going the extra mile

Fantastic service, I had an issue as I gave my postcode incorrectly but when I emailed, Ally was lovely, resending the gin and giving me great tips on what to put with it. Fast friendly service that highly recommend!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The gift purchased arrived within a couple of days. Would definitely shop with them again and happily recommend to others.

August 25, 2018
Unprompted review
Rated 2 out of 5 stars

Order delivered to the wrong place and…still not arrived with me!

Order delivered to the wrong place and no confirmation that it had been delivered at all otherwise I would have known something was amiss. Only knew that it had been delivered when I was asked to rate the service and raised a query. After a bit of toing and froing, have been contacted by parcelforce who say they have spoken to the person who received it - lives 1.5 miles away from me. They handed it over to someone else who say they know me. I believe I know who that is but as of just now have still not received my parcel. Lack of apology and any realistic solution to get my parcel delivered to my door which is what I paid for! Don't charge for delivery if you can't deliver!

August 14, 2018
Unprompted review
Craft56° logo

Reply from Craft56°

Hi Jane

Thanks for your review and sorry to hear the order has not been delivered.

We have been speaking with Parcelforce to find a solution to this and we have escalated our query to them. We have another call scheduled with Parcelforce first thing tomorrow morning and will update you with a solution to ensure you have your delivery by the required date.

Once again, please accept our apologies for the inconvenience caused.

Best regards
Ally

Craft56°

Rated 5 out of 5 stars

Copa Gin Glasses

I purchased the hand painted copa gin glasses and they are delightful - beautifully decorated. They were packaged very well and arrived safely all in one piece. Thank you!

July 19, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

A company that really cares about their product and service.

July 5, 2018
Unprompted review

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