Cricket-Hockey.com Reviews 

1,033
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice during store visits and ensuring a smooth, pleasant shopping journey. Many people also appreciate the extensive product selection available across categories, alongside the remarkably fast and reliable delivery service. Reviewers often mention that ordering online is simple and convenient with great value offered on purchases. Though some customers noted issues, a small portion of reviewers experienced delayed order deliveries or received items that were damaged. A few shoppers also mentioned occasional difficulties with incorrect product sizing or unexpected technical errors encountered when placing online orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of sports equipment and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and friendly demeanor.... See more

Service

Consumers find service to be exceptionally positive, describing staff as friendly, knowledgeable, and... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy and stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made a special trip to C&H shop for new hockey back pack bag for my daughter moving off to Uni. It was totally worth the effort of a nearly two hour round trip. Both staff members were helpful bu... See more

Rated 5 out of 5 stars

Easy to use website, item was dispatched and received much earlier than expected. Ordered Friday evening and received Sunday morning. Quality product. Added bonus I've now got some loyalty cash off my... See more

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

My kids needed to upgrade their hockey equipment for the upcoming season and we went to visit this store at Salisbury. The staff was amazing at fitting and getting new items needed. It was a bonus tha... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,033)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

My favourite hockey shop!!

This is my favourite place to buy hockey products! They have a wide range, affordable prices and always ship super fast. They always send me lovely follow-up emails, and I am happy to support such a lovely business. Thank you!!

December 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Top service and equipment

We’ve visited the shop a few times now and the service is always exemplary - it couldn’t be better.
The shop is our first stop for cricket and hockey equipment and I wouldn’t hesitate to recommend it.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - products as described, arrived quickly and well-packaged, good comms from the company

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Having taken delivery of a Masuri stem guard on opening one of the ties was missing. Contacted Cricket Hockey who got in touch with Masuri and had another one posted out, excellent customer service, would definitely recommend Cricket Hockey.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Superb company!

I got my hockey stick bag from Cricket-Hockey and managed to get 10% off the price, this made shipping almost free! #girlmath :D I paid for 2nd class shipping on Wednesday night and the bag was delivered on Saturday, I’m so pleased! Many thanks Cricket-Hockey.

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Cricket - Hockey.com review

I visited the store on 29th December 2025, the store was busy as were the staff. I was greeted by a female member of staff who asked me if I knew what I needed, I advised hockey shoes in 2 different sizes.
Despite being busy with at least 8 customers she politely said she'd be with me as soon as possible which she was, we discussed sizing, I tried on 2 different sizes finding the ones which suited me best. I was able to leave the store very satisfied with my purchase and the knowledge of this particular member of staff.
The female member of staff was very knowledgeable and helpful and feel she is a huge credit to Cricket-Hockey.com!
I highly recommend this shop not only for its wide range of stock but its fabulous staff.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service.🏏

​"I recently purchased the Str8bat Smart Cricket Bat Sensor for my son, who plays for the Kent Cricket Disabled Team, and I couldn’t be happier with the experience. This is now the third time I have ordered from Cricket-Hockey.com, and every single time, the customer service has been nothing short of outstanding.
​It is so rare to find such consistency, and I am incredibly grateful to have found a company that I can 1000% rely on. You can truly tell that this is a family-run business; they treat their customers with a level of care and value that is hard to find these days. It’s more than just a transaction to them—they genuinely care about there customers and about getting the right equipment to the players who need it.
​If you’re looking for high-quality gear and a team that goes the extra mile, I cannot recommend them highly enough. A huge thank you to the team for your consistent support and for being a business I can trust implicitly."

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. Left it all to the last minute, but Cricket Hockey saved the day. Easy to use website with a great selection of products, and the hockey bag I ordered arrived exactly as described when expected. Christmas saved!

December 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly Recommend

Excellent level of detail on the website especially for the bats. Made choosing based on physical and personal style very easy. Quick and safe delivery of goods as well.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service, Jamie was very helpful and responded really quickly!

I’ve been having issues with DPD and I contacted Cricket Hockey, within 1 hour Jamie has already responded. Even though I haven’t recieved my package yet I am confident in Jamie that I will receive my package shortly.

Thank you, and keep it up!

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional customer service

I’ve received exceptional service from Cricket Hockey. The orders are speedy and well packaged. I recently had an issue with a faulty item and they responded quickly, efficiently and were proactive in resolving the issue. I would highly recommend buying for cricket hockey with reassurance of great customer service. Thank you :)

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Teenage granddaughter wanted a good…

Teenage granddaughter wanted a good hockey stick & we were able to find with ease on your website- though such a choice! Fast delivery & quality stick. Will be back when the boys need cricket accessories.

November 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Beware customer service is poor ATM

I’ve used this company for years to buy cricket kit for my two sons and have always found them to be reliable with good customer service. However I tried to order an Aero arm protector recently - tried to pay through Apple Pay - but it said there was an error so I ordered again through PayPal which did go through. Few days later I was surprised to receive two arm protector and discovered that both transactions had indeed gone through. Looking back I’ve never - even in the past - received an order confirmation from cricket-hockey themselves only ever through PayPal. And their order history page on the website is clunky by today’s standards. I’ve tried to contact them on WhatsApp and by email - sent two messages on each platform waiting patiently for over a week before sending follow up messages but have had no response! Nothing in my junk messages either. Just requesting a ‘free’ return label to return the extra arm protector which was ordered through an error on their payment platform, but I’ve had no response since ordering on 31 Oct. Be warned that their customer service seems to be unreliable ATM and their order confirmations are non-existent! Disappointing for a company who offer great prices for the kit they sell

November 17, 2025
Unprompted review
Cricket-Hockey.com logo

Reply from Cricket-Hockey.com

Hi Roger. Sorry to hear this. I have checked all the emails we have sent to you and can see that an order confirmation email has been sent by us on each occasion and we replied to the email you sent on November 5th at 5:46am 36 minutes later. You then emailed again at 7:54pm on November 10th and we replied 3 minutes later with a link to create a free return. So there seems to be a problem with you receiving our emails. You say you have already checked your junk folder so I really cannot understand what is happening to them. Maybe yahoo is blocking them before they are even getting to you for some reason?

Rated 5 out of 5 stars

Cricket-hockey is an excellent company

Cricket-hockey is an excellent company. So helpful and friendly when you visit their shop, and quick, good value, and trustworthy when using their website. I don’t go anywhere else for my hockey equipment and always buy more than I planned to. Not because they’re pushy at all but because it’s so great to have somewhere you can actually go and try things out, I appreciate it very much.

November 11, 2025
Unprompted review

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