Cricket-Hockey.com Reviews 

1,033
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice during store visits and ensuring a smooth, pleasant shopping journey. Many people also appreciate the extensive product selection available across categories, alongside the remarkably fast and reliable delivery service. Reviewers often mention that ordering online is simple and convenient with great value offered on purchases. Though some customers noted issues, a small portion of reviewers experienced delayed order deliveries or received items that were damaged. A few shoppers also mentioned occasional difficulties with incorrect product sizing or unexpected technical errors encountered when placing online orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of sports equipment and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and friendly demeanor.... See more

Service

Consumers find service to be exceptionally positive, describing staff as friendly, knowledgeable, and... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy and stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made a special trip to C&H shop for new hockey back pack bag for my daughter moving off to Uni. It was totally worth the effort of a nearly two hour round trip. Both staff members were helpful bu... See more

Rated 5 out of 5 stars

Easy to use website, item was dispatched and received much earlier than expected. Ordered Friday evening and received Sunday morning. Quality product. Added bonus I've now got some loyalty cash off my... See more

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

My kids needed to upgrade their hockey equipment for the upcoming season and we went to visit this store at Salisbury. The staff was amazing at fitting and getting new items needed. It was a bonus tha... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,033)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cricket Hockey Review

Absolutely flawless service from an incredibly knowledgeable and friendly member of staff. Couldn’t have asked for a better in-store experience :)

March 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing staff couldn't have been more helpful

Amazing staff really took the time to understand what I was looking for, and help me select my new stick(s). Rufus explained the pros and cons of several sticks, helping with my selection from the huge array of sticks they stock. Went back in for a second stick as a result of the customer service, ability to try using the sticks and high quality products.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Expert and Knowledgable

Expert and Knowledgable
Visited the shop for last minute birthday presents. Excellent advice from someone who clearly knew what she was talking about. Helped us make a good choice (which the recipient loved). Great price too.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

People say that Disneyland is the…

People say that Disneyland is the happiest place in the world, but no Cricket Hockey definitely is.

Great staff, great range of kit. Absolutely worth the 2 and a half hour drive to come in person.

March 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Another order another great deal…

Another order another great deal managed to get 3 sticks in the last two weeks all sizes in stock and delivered on time each time great packaging and updates again this is my only go to site for the last 3 years now

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I made a trip to Cricket Hockey this…

I made a trip to Cricket Hockey this week to purchase a new hockey stick. I was served by Leanne who was super friendly and knowledgeable, she found me a selection of sticks to try out based on what I currently have, plus a few she would recommend. She was extremely knowledgeable and helpful and I quickly found the perfect new stick!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing as always

Amazing delivery and reliability as well as prices.

Customer service was excellent, resolved issues within 10 hours

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Cricket balls

I bought a ball for my son, and it came in the wrong size and was in horrid condition, but it arrived late so i could not return it

January 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

10 STAR SERVICE

We (that is myself and my friend) visited the Cricket-hockey shop in Salisbury on 17th Feb 2026. We drove from Midlands, which is 2hrs 30mins journey. I must say it was worth the journey.

Firstly, I emailed them what time we will be there and which hockey sticks we would like to try out. I think the lady name was Leanne, I do sincerely apologize if I have spelt it wrong.

Leanne provided all the sticks which was on my list to try out and even took the initiative to go into the store, if the sticks were not in display. It was an excellent service provided and the depth of knowledge shared about the materials, type of bows and hook shape, very grateful for that.

The staff just let us take our time with the hockey sticks to try out and each time they came around to make sure any other assistance was needed. We spend 2hours trying out the sticks.
I have visited other hockey shops to try out the sticks and felt like I was under very close surveillance and rushed to buy the stick, very uneasy feeling. The level of service at Cricket hockey shop was totally different, friendly and relaxed.

We bought Y1 and Ritual Sticks and if I need any new hockey equipment, I'll definitely use Cricket-hockey.com and if needed to try out a stick, I would not mind commuting there again.

Once again, Thank you Leanne and Cricket-Hockey.com for the excellent customer service.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer -- Great Supplier.

Great website with clear navigation, size guidance very helpful too.

The stock level indication helps you focus on getting your order in to ensure stock availability.

Pricing is very fair compared with other suppliers.

Our delivery arrived earlier than stated ... not that was an issue.

Product delivered was well packaged and of top quality.

Buy from this suppler with confidence.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service, delays and mistakes and no accountability or comms following complaint.

December 16, 2025
Unprompted review
Cricket-Hockey.com logo

Reply from Cricket-Hockey.com

Hi Michelle. I can see that the two hockey bags you ordered from us on December 16th were delivered the next day on December 17th. And I can't find any communication from you regarding any problems with your order. Could you let us know exactly what happened and how you contacted us?

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great range of products. We needed a replacement GK stick at short notice for a tournament abroad. It was sent same day, arrived 26 hours after ordering (with great updates on when it would arrive in the meantime) and was flying off to Spain 12 hours later. Game saver!

February 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I bought a gray Nichols bat off this…

I bought a gray Nichols bat off this company, originally very happy with the delivery time. I then spent 4/5 hours knocking in the bat. I used this bat for just over one hour and it cracked. Contacted customer service and got zero help. Wouldn’t purchase from here again.

February 20, 2026
Unprompted review
Cricket-Hockey.com logo

Reply from Cricket-Hockey.com

Hi Lewis. Sorry you feel that way. I can see you emailed us with a picture showing a crack on the edge of your bat after using it against a bowling machine. We replied 16 minutes later with advice of what you need to do, and to let us know if it gets any worse. But we have never heard back from you.

Rated 5 out of 5 stars

Regular Customer for a reason

Ordered several times - the prices are extremely competitive, delivery has always been quick (and usually free) and the loyalty points are a welcome addition. Absolutely recommend Cricket-Hockey.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

We were given a load of products to…

We were given a load of products to have a look at, the lady who served us had amazing knowledge of all the products and had plenty of time to explain and couldn’t of been more helpful, amazing range of sticks aswell.

February 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

An excellent customer experience

I had a great experience choosing my hockey stick. The salesperson was incredibly knowledgeable, friendly and eager to help. She was very patient, encouraged me to try out different sticks and answered all the questions I had. In the past I have chosen sticks based on the colour, but this time she helped me figure out what I should be looking for, so my new stick is perfect for me. I would highly recommend this shop to anyone looking to buy new hockey supplies, thank you!!

February 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look