The plant itself was a bit scrappy withe some broken stems but although looking sad is recovering. The problem seems to be with the courier- Box had obviously had a hard time and it was delivered to a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order arrived and several of the plants were damaged. I took photos and made contact with Crocus straight away to advise of my dismay. They reviewed the photos and provided full replacements of th... See more
Company replied
My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
Company replied
The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more
Company replied
Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plant arrived in perfect condition…
Plant arrived in perfect condition secure in its box.
July 2, 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted to hear your plant arrived safely and in perfect condition. 🌱
The 4 ferns I ordered were in poor…
The 4 ferns I ordered were in poor condition and 1 has already died. I am a competent gardener and kept them watered and well kept. The remaining 3 ferns are in poor condition but still surviving. All other aspects of Crocus’s serp@ delivery were good. Melville Crossley
July 3, 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Melville, and I’m really sorry to hear about the condition of your ferns. Please send us some photos of all four plants along with your order number via our contact form so we can assess them and arrange an appropriate refund or replacement.
Easy to access
Easy to access. Quality plant well packed delivered within 4 days of ordering.
July 6, 2026
Reply from Crocus.co.uk Ltd
Thanks, Muhammad – we’re really pleased to hear your plant arrived quickly and in great condition, and we appreciate you taking the time to leave this review.
Very efficient delivery and the plants…
Very efficient delivery and the plants were in good condition. I look forward to them growing.
July 2, 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear about the efficient delivery and that your plants arrived in good condition. We hope they grow beautifully for you!
Amazing customer service
Amazing customer service. I had an issue with one of the items in my delivery, a simple phone call to the contact number and the wonderful Patricia sorted it out and a replacement was sent out straight away, can’t thank you enough. Great quality and service.
June 30, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback and kind words about Patricia – we’re delighted she could sort everything so quickly and that you’re happy with the quality and service.
Very poor quality plants that arrived…
Very poor quality plants that arrived broken and dry. I contacted customer service who offered to send replacement plants but as the first order arrived very late and in poor condition I didn’t want replacements.
Delivery by DX was also very poor, arrived late and box was crushed. Much of the soil from the plants had fallen out and plants and supports were broken.
July 2, 2026
Reply from Crocus.co.uk Ltd
I'm really sorry your plants and delivery fell so short of expectations, Clair. We appreciate you contacting us already; if you’d prefer a refund instead of replacements, please reply to our customer service team or use the Contact Us form with photos so we can put this right.
Excellent customer care
Excellent customer care. Despite plants arriving in time, they were in a bad condition and half dead, smaller than advertised too. Emailed customer service with photos - got refunded straight away with no further questions asked. Thank you!
July 6, 2026
Reply from Crocus.co.uk Ltd
Thank you, Dan – we really appreciate your kind words and are glad our team could sort this quickly for you. If you ever have any other issues or questions about your plants, just get in touch. 🌱
They are the best
July 6, 2026
Reply from Crocus.co.uk Ltd
We're so happy to hear you had such a positive experience! Thank you for your wonderful feedback.
Reply from Crocus.co.uk Ltd
Thanks for letting us know about the card error. Error codes like 61,754 come from your card issuer, so please contact your bank first; if the payment still fails after that, try a different card or device, as we can’t override card-company declines.
Great plants
Great plants, always arrive in good condition, only a 4 because I'd like planting and care instruments with the plants 🙂👍
July 2, 2026
Reply from Crocus.co.uk Ltd
Thank you, Emma – we’re so pleased you’re happy with the plants and their condition. 😊 That’s a really helpful suggestion about including planting and care tools, and I’ll make sure your feedback is passed on to the team. 🌱
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the items and our service. 🌿
Payed for the delivery on the day of my…
Payed for the delivery on the day of my choice so that I would be off work yes no problem except for it's not coming on the day I chose and payed extra for that day as they had a slot available but now it's coming Wednesday when I will not be here. Crap service and why pay more I could have just had the free delivery. And I have just received a message stating that I could get it delivered on a day that suits me that what I thought I had payed for idiots.
July 25, 2026
Unprompted review
Reply from Crocus.co.uk Ltd
I’m really sorry your delivery hasn’t arrived on the paid-for day you chose, John – that’s not the experience we want for you. Please email or contact us via the Crocus contact form with your order number so we can investigate what went wrong and look to put this right.
Plants turned up brown and dying
Plants turned up brown and dying, I have lost two in first fortnight despite planting in good compost and watering well as needed
July 2, 2026
Reply from Crocus.co.uk Ltd
We’re really sorry to hear your plants arrived in poor condition and some have already died. Please contact us with your order number and clear photos of the affected plants so we can assess this and arrange a refund or replacement where appropriate.
Crocus has want I want and delivers…
Crocus has want I want and delivers promptly in secure packaging.
July 6, 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear you found what you were looking for and that your order arrived promptly and securely packaged! Thank you for your wonderful feedback. 🌿
Always great plants and service
July 6, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that you consistently find our plants and service to be great. 🌿
Wrong plant (s?)
So, I ordered 3 Salvia California Sunset. They arrived well packaged and potted and fine plants. 2 were flowering, one was not. One of the flowering ones was California Sunset, one was not. It was a more raspberry colour. So, I planted the one that was definitely CS and kept the other two in a safe place, have occasionally watered them to keep them healthy. I wanted to find out if they were both the raspberry colour, but so far only 1 has continued to flower. They are both labelled CS. So, something went wrong with the labelling and I have at least 1 other salvia. Just wondering if these could be returned and replacements sent as I really do want 3 CS in total !
Update:
Crocus reached out straight away to help. Great customer service. I had already contacted their returns department. So, I am sure this will be resolved positively.
Further update , this company have a strong customer service and when mistakes happen they own them and rectify them. Much appreciated.
July 3, 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Timothy, and for looking after the plants so carefully. Please contact us via our Contact Us form with your order number and photos of the salvias and labels so we can investigate and arrange the appropriate replacement or refund.
Easy ordering process with great communication…
Very easy ordering process with great communication.
Products arrived as planned and were well packaged and watered.
They are now thriving in the garden.
June 30, 2026
Reply from Crocus.co.uk Ltd
Thank you, Dawn – we’re delighted to hear everything arrived in great condition and that your plants are thriving in the garden. 🌱
Good quality plants
Good quality plants which were well packaged for the post. The easy to use website provided detailed information needed to choose the right plant for the right spot.
July 3, 2026
Reply from Crocus.co.uk Ltd
Thank you for your wonderful review! We're so pleased to hear you found our plants to be of good quality and well-packaged. We're also glad our website provided the detailed information you needed to choose the perfect plants.
Highly recommend
I have bought plants, seeds and soil improver from Crocus and in all cases the products were quickly delivered and were of high quality. I thoroughly recommend them.
July 1, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely recommendation and kind words about our plants, seeds and soil improver – we really appreciate it. 🌱💚
Underwhelming
Delivery was later than estimated, and the plants were much smaller than expected.
June 30, 2026
Reply from Crocus.co.uk Ltd
Thanks for sharing your feedback; I’m sorry your delivery was late and the plants were smaller than expected. This isn’t the experience we aim for—please contact us via our [Contact Us] form with your order number and photos so we can look into this and help put it right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.