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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, most reviewers were let down by their experience overall. Many customers found the website and user interface frustrating, citing issues with stability, bugs, slow performance, and a poorly designed player. Consumers frequently reported a poor product experience, noting incomplete series, missing seasons, delayed episodes, and a limited selection of anime. They also experienced problems with dubs and subtitles, including missing language options, desynchronization, and poor pacing, alongside dissatisfaction with subscription management. Conversely, a small portion of people felt satisfied with the service, considering it the best legal anime streaming option, with some reporting no issues with streaming or subtitles.

What people talk about most

Website

Consumers find the website to be a source of frustration, with many reporting it as buggy, slow, and... See more

Product

Reviewers mention negative feedback about the product, with many expressing dissatisfaction with the limited... See more

Subscription

Customers consistently note negative experiences with subscription, citing issues like inaccessible accounts... See more

User experience

Users describe negative interactions with the user experience, with many finding the app unusable and a... See more

Service

People report negative experiences with service, with many finding it to be frustrating, often describing it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Rated 1 out of 5 stars

Crunchyroll is one of the most frustrating anime streaming platforms I’ve used. Many shows are missing English dubs, even when other languages like French or German are available, and sometimes... See more

Rated 1 out of 5 stars

I cannot tell you the amount of issues I've had with crunchyroll over the years. It's insane that this is a paid service. There are so many UI issues, player issues, general website issues especiall... See more

Rated 1 out of 5 stars

Disgusting customer support. What should have been a simple inquiry about a pending charge turned into a complete nightmare. After struggling through an AI bot, I was connected to two agents outside E... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,623)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

One of the worst websites to watch…

One of the worst websites to watch anime unless you want it to buffer every 5 seconds. I have a wifi speed of 1GBPS ( 1000mbps ) and yet this site still manages to lag for 2 minutes after every 5 seconds. Dont waste your money on this

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Don't give them the time of day

As someone who started using this site in 2016 it's severely gone downhill over the years with insufferable buffering, an overpriced subscription, and recently they can't even pay real human translators they just use AI thats so bad its not even correct half the time. Its also worth mentioning that the ads have also gotten longer with sometimes having to watch 2 or 3 in the middle of an episode. Don't waste your valuable time or hard earned money on this steaming pile of dogshit. I would rather stop watching anime as a whole than to ever lay eyes on this site again.

May 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Worse platform ever,bias and wrong…

Worse platform ever,bias and wrong subtitles,constant price increase,doesn't have all the shows,and also taking down pirated websites to boost their revenue(which is not working) while them starting as a pirated website themselves,hypocrites

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Falsely displayed a show I wanted to watch

Displayed a show I wanted to watch, signed up to watch it, and then they presented it under the premium subscription after I signed up. Cancelled the subscription but I'm on the hook for a month for a show I couldn't have even watched to begin with. Scummy behavior. Wish I could score 0/5.

May 12, 2026
Unprompted review
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Rated 1 out of 5 stars

this was a great website untill it…

this was a great website untill it started removing content and raising the prices, then removed the free tier and has become a horible place who knew it had a monopoly of being a good platform and now sucks

April 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Garbage

Not worth it. Small library with overpriced subscription. You're better off just searching Google for free. And why does the shows need to be region locked?

May 12, 2026
Unprompted review
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