While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the automatic subscription renewals and unexpected charges, often finding it difficult to cancel. Customers also frequently report issues with payments, including discrepancies and expensive credit systems that deplete funds quickly. The customer service is often described as unhelpful, providing no meaningful answers to concerns. Additionally, many feel the pricing structure is unfair, with continuous demands for additional payments. However, some customers also noted that the website itself is okay, though they found it hard to navigate certain aspects.

What people talk about most

Website

People report ambiguous experiences with the website. Some customers found it easy to use initially and... See more

Subscription

Consumers express significant dissatisfaction with the subscription model. Many report automatic upgrades and... See more

Payment

Users describe negative interactions with payment, citing difficulties with cancellation and automatic... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report that the company... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the service is a scam designed to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Most profiles are fake, duplicate photos, most from the US posing as living in different parts of the world but when numbers exchanged they are usually US based. Also lie about their age. A lot for em... See more

Rated 1 out of 5 stars

Over the last year, changes to the search features of Cupid Media have ruined the usability of the website. It's very sad, it used to be a good dating site in comparison to others. Whenever I message... See more

Rated 1 out of 5 stars

Big warning to everyone! This is one of the biggest scam sites on the internet, and the owners do nothing about it. Doesnt matter how many profiles you report, they dont give a shit. Some girls have 3... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WARNING DO NOT USE THIS WEBSITE

I paid a subscription for a week and cancelled it before the 7 days was up as website said would charge automatically for a month. Checked and subscription cancelled on website. Checked my bank account few days later and they had taken money anyway and so had another company at the same time.
They seem to pass your details on to other dating sites as you receive E-mails from them too.
Also tried to cancel my account and it is impossible.
Did contact company and refused to give refund .

January 29, 2022
Unprompted review
Cupid logo

Reply from Cupid

Hey!
We have a special offer '2 for 1' on the same payment page that offers to try two sites at one time. But you can refuse this offer by unmarking it. Also you could cancel any of these sites anytime before the expiration date.
When making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused. We will certainly look further into your query and use your feedback to improve our service.
Take care and all best

Advertisement
Rated 1 out of 5 stars

Almost nobody replies and they all seem fake

Almost nobody replies and they all seem fake accounts. Strangely (and quite worryingly) you sign you in Cupid and then suddenly you receive emails from LoveChemistry and UniformDating as well. You see the exact same profiles in all systems. They write you a message, you reply and no reply back. I feel these are some automated messages to keep you going. From the ~20 people I received message from, only 2-3 people replied for once-twice, then they said something that didn't make sense. They feel totally like bots.

Also, you sign up for a 1-week membership, you pay for 1-week, but then you automatically go to 1-month membership and you'll be charged automatically if you don't deactive. Of course, apparently, it is in the T&Cs that you never read. Horrible.

January 14, 2022
Unprompted review
Cupid logo

Reply from Cupid

Hey!
We have a special offer '2 for 1' on the same payment page that offers to try two sites at one time. But you can refuse this offer by unmarking it. Also you could cancel any of these sites anytime before the expiration date.
Please accept our apologies for any inconveniences you have experienced on the site. We truly have an insight into your issue but unfortunately should draw your attention to the fact that we cannot control whether another member writes back to you or not. We would recommend you use the service as much as you can for the best results.
We will certainly look further into your query and use your feedback to improve our service.
Take care and all best

Rated 1 out of 5 stars

This is a SCAM

This is a SCAM. They took money from my account that I did not authorise, then they made me speak to someone who is located in the Fillipines, only for the person to tell me that I am not entitled to a REFUND! They're TERRIBLE and left me feeling VERY angry.
I was on the site for all of 10 minutes, and they managed to steal £25 from me!!!

DO NOT use this site AT ALL. In fact, this site should be removed altogether, as it is unethical.

I attempted to remove a photo I uploaded, but the site said the photo was "deleting," then they sent me an email, stating that my photo violates their policy! WHAT!!??
I tried to deactivate the account, but I was not able to do so either.

THEY'RE UNETHICAL!!!!!!!!!!!!!!!!!!

Update on 11/1/2022:
My review is at threat of being removed because I did not respond to Trust Pilot's email/invitation to continue communication with the scammers mentioned above.
It is not fair to tell us we have a "choice..." then threaten us with removal of this review.

Update: Email from "Spasidar H", from Trust Pilot this morning 13/1/2022
They were replying to an email I forwarded from 'Cupid'!
"Hi #####,

Thanks for getting back to us, we really appreciate it.

Unfortunately your documentation isn’t enough to verify your review at this stage, because it doesn’t show the company’s full name or domain. Would you mind sending through some more documentation, where the company’s full name or domain is clearly visible.

We hope you can send further documentation within 3 days so that we can keep your review online. Once again, thanks for working with us on this."

December 27, 2021
Unprompted review
Cupid logo

Reply from Cupid

Hi!
Dear User!
We do apologize for the inconvenience caused. Please, contact our customer support via phone or email so that we could assist you with your query.
Take care and all best

Rated 1 out of 5 stars

Worst dating app

If I could, I would leave no Stars.
Do not subscribe or try this app.
Totally rubbish.😡😡

Where would you like me to respond?
On here?
Or via e mail where no one bothers to reply to my many e mails?

December 17, 2021
Unprompted review
Cupid logo

Reply from Cupid

HI!
We are really sorry to hear that you are not satisfied with the service we provide. But we are always trying to do our best to improve the site. Could you please specify what exactly was disappointing for you? Apologies for any inconveniences.
Take care and all best

Rated 1 out of 5 stars

The dating review sites have got it wrong

Thought I would sound this site out as it was one of the top rated ones on a dating review site. After trying to sign up for a month for £36.20 (the agreed monthly rate for 3 months recurring) they tried to bill me for an an extra £27.15 for another company as a 'bonus' for joining. However on closer examination of the terms and conditions this would turn into a recurring monthly payment of £51 for something I didn't even sign up to and actually made a point of excluding by un-checking a box hidden away in the terms. This company in spite of it's review is bordering on the fraudulent so avoid at all costs.

September 5, 2021
Cupid logo

Reply from Cupid

HI!
Sorry, but when making an online transaction you agree to the terms of payment and choose the package, which suits you the best. You choose the package yourself; all required information on the payment sum and repeat billing terms is provided on the Payment Page. If you still face the issue with the cancel procedure - do not hesitate to contact our customer support via phone or email.
We apologize for any inconvenience caused.
Take care and all best

Advertisement
Rated 1 out of 5 stars

PLEASE DO NOT JOIN THIS SITE.ITS A SCAM SITE RUN BY OLDER WOMAN

I have tried to meet so many Lady's on many sites :SHAG CUPID IS A RIP OFF ;Here how it works you join and get 99+ fictitious woman all after a chat and it costs you loads :You will never see any of these Lady s as they are all pictures borrowed at random from MY DIRTY FLING : Which is another scamming site: Shag cupid program generates a RANDOM NUMBER and pulls a picture and puts it on your mail in list ; NONE of the pictures are of UK Lady's They are all FROM U.S.A :IF YOU WISH TO WASTE MONEY GO JOIN THIS SHAM OF A SITE: I DO NOT ADVISE YOU TO JOIN : ALL MIDSUMMER N.L PAYMENTS ARE TAX LOOP HOLES FOR THE SITE OWNER EVA NOTTY IN TUCON ARIZONA: THE WHOLE SYSTEM IS UNDER APPLE SOFTWARE SERVER APACHE which is for all CONTACTS FROM YOU IN U.K

July 30, 2021
Unprompted review
Cupid logo

Reply from Cupid

Hi!
We do not use any automatic systems to generate fake emails or messages or steal photos and we do not condone the use of false profiles. Our aim is to provide a genuine dating experience. We are interested in spotting fake profiles and taking them off. So when you feel that a member is acting suspiciously, please go to his/her profile and click the 'Report' button. As soon as we receive notice we will investigate the case straight away.
Take care and all best

Rated 3 out of 5 stars

UNIFORM DATING

UNIFORM DATING. Never remember subscribing to their service so I was surprised seeing from my account money disappearing, haven't provided my bank details either, used to have long ago ciupid app (so they new my bank details then), contacted customer services, with some trouble I was able to get my money back, so Thank You for that.

September 22, 2020
Unprompted review
Cupid logo

Reply from Cupid

Hey!
We do apologize for the incoviniece. Please, contact us directly so we can assist you with this.
Regards

Rated 1 out of 5 stars

I've been on and off dating sites for…

I've been on and off dating sites for 15+ years, I've tried pretty much all of them and had some degree of success on all of the free ones and a few paid ones, but I can categorically say that cupid.com for a Victorian is hands down the worst, you couldn't even call it a dating site, it's more like a paid online chat site for lonely fat blokes.. I still can't say for sure whether there was even one real profile that I saw, you know it's fake when there are 400 gorgeous girls, 15 years younger than me within 50kms of me that all want to talk to me on the first hour of signing up, I decided to have some fun with this app tho, I asked the girls what suburb they were from then made up fake pub names and asked them which pub they liked better in their suburb? Which one had better food and so on.. $44 for 2weeks of mild entertainment..

August 14, 2020
Unprompted review
Cupid logo

Reply from Cupid

Hey!
The service does not send messages from unreal and non­existent users as it would be a highly illegal action. We really care about your privacy and comfort when using our site. If you consider somebody to be a suspicious member please inform us and we will take action. We will certainly look further into your query and use your feedback to improve our service. We are always looking for members' feedback as a way of ensuring that the websites are of the highest quality possible, so we thank you for providing us with your opinion.
Regards

Rated 1 out of 5 stars

Cupid is by far the biggest money pit…

Cupid is by far the biggest money pit scam. 21.99 for 7 days?? to see messages...from fake accounts. Cupid states this is untrue but does not take the proper steps to ensure bots aren’t on the site...I mean come on who wouldn’t take your money just to see who messaged you. Scam artists I will be escalating this.

July 22, 2020
Unprompted review
Cupid logo

Reply from Cupid

Hey!
The service doesn’t send messages from unreal and non­existent users as it would be a highly illegal action. We really care about your privacy and comfort when using our site. That’s why we’ve added two new options to protect you from scammers and other human factor inconveniences-block and report.
Regards

Advertisement
Rated 1 out of 5 stars

possibly the worst site I have been on

possibly the worst site I have been on, fraudulent scam artists. I have recorded videos and taken pictures on how the site works. I have notified action fraud and trading standards. This site does not deserve to run i will be taking this to the next level. Just wait for the emails and contacts from the authorities. On top of this the site has nothing but bots which is illegal to use to entice people to subscribe, you have a message when you sign up its generic "how upset are you that one direction split" lol seriously a 40 year old is going to send that yeah.

July 21, 2020
Unprompted review
Cupid logo

Reply from Cupid

Hey!
The service doesn’t send messages from unreal and non­existent users as it would be a highly illegal action. We really care about your privacy and comfort when using our site. That’s why we’ve added two new options to protect you from scammers and other human factor inconveniences-block and report.
Regards

Rated 1 out of 5 stars

Do not go near this crowd with a barge…

Do not go near this crowd with a barge pole!! They entice you in with a cheap 3 day trial which you can cancel at any time and even if you do, they charge you after this for the next month as the 3 day cancellation doesn’t cancel your contract. Refusing to refund the money and offering a months membership as compensation.
The site it’s self is full of automated scammers and I honesty do not think there is a genuine person on there!
I can’t understand how companies that operate this way are allowed to scam money under the guise of very small print!! Absolutely digesting Business practice akin to the Nigerian scammers!!!

May 19, 2020
Unprompted review
Cupid logo

Reply from Cupid

Hey!
We are really sorry to hear that you are not satisfied with the service we provide.
You can easily discontinue using our service by sending us an email, calling the hotline, or by yourself on the 'My Settings' section on the site. The service doesn’t send messages from unreal and non­existent users as it would be a highly illegal action. We really care about your privacy and comfort when using our site. That’s why we’ve added two new options to protect you from scammers and other human factor inconveniences-block and report.
If you still have any questions, please contact us directly so we can assist you with it.
Regards

Rated 1 out of 5 stars

No stars really !!

I only pressed one star, as TrustPilot wouldn't let me progress to my review, otherwise I would award no stars at all.
Having read others experience of using this site, at least I've had my own suspicions confirmed.
Not that familiar with online dating sites so only got myself to blame for choosing this total pain in the backside of a site.
I could rant on about my 'experiences', but suffice to say it is a complete waste of time and money.
They're also very shady in regard to how they charge you for certain things like an upgrade for example.
I pressed this by mistake as I was trying to get to the next stage of the process for the basic membership deal but when I called them up to ask for a refund - no go - all sorts of excuses.
Furthermore, trying to get in touch with their so called Customer Support ( for which read lack of ! ), is a nigh on impossible task.
In the few instances you actually get a ( automated ) reply, it bears no comparison to the subject matter of your complaint.
They told me they have no problem attracting people to the site when I called them out over their shady practices, essentially saying if I didn't like it, I knew where I could go.
When conversing with a number of profiles on the site, you could write a longish message about a particular subject only to get a reply of something like 'hello, how are you today' rather than any comment whatsoever about the content of your previous message - weird and therefore probably an automated response. Sooooo many fake profiles it's unreal.
Gentlemen and Ladies, save your money, do not get yourselves emotionally ( and potentially financially ) crippled by this rip off of a site - I know I am !!
Don't upgrade and don't give them your card details, or you'll find yourself much worse off at the Bank.
I can't think of one good thing to write about this site other than for the fact I've now left it completely. Yay!!😄

January 30, 2020
Unprompted review
Cupid logo

Reply from Cupid

Hey!
We are really sorry to hear that you are not satisfied with the service we provide.
The service doesn’t send messages from unreal and non­existent users as it would be highly illegal action.We really care about your privacy and comfort when using out site.That’s why we’ve added two new options to protect you from scammers and other human factor inconveniences-block and report. With any change on a website there are going to be some people who will like it, and some people may not be so keen...yet. A vast amount of the changes have actually been demanded by customer feedback and suggestions. We are monitoring our feedback closer than ever. Give us a chance & we'll see what we can do - we're sure you'll grow to like it!
If you still have any questions, please contact us directly so we can assist you properly.

Advertisement
Rated 1 out of 5 stars

It's a con company

A pack of crooks sends you sexy messages from fake profiles just to keep you hooked. There are no real people behind these messages. They like to overcharge you for the features you never authorized.

December 1, 2019
Unprompted review
Rated 1 out of 5 stars

Cupid Feel is full of scammers and the…

Cupid Feel is full of scammers and the website itself is a scam too to con your money.
Everything you want to do on website costs you tokens (money).

I created a fake profile describing me as 99 year old, fat, big, ugly wanting to meet big, fat, and ugly old women. All replies so far are from young pretty Chinese models.

They want to do this and that with me and actually what they want is to want you to pay tokens.

I think these profiles are created by the website itself to generate money for themselves.

Look at one of the typical message from the girls:

Lu Gao, 25
28 June 2019, 11:25 pm
I want to use 5 billion to buy your sperm,can I???I am now in the best age of being a mother and having a baby!!But I don't want to get married beacuse of some personal reasons!I want to be a single mother.Dont worry I have the ability to do it.I was born in a rich family so I can give my baby everything he want in the world!!I have already told my parents my thought!!They were very open-minded and support me very much.Now I ask you to do me this favor, to help me become a mother!!!I want you because I want a hybrid.I think you have good genes!Can you make this deal with me???i am waiting for your answer!Gao Lu

What a joke!!!!!

June 29, 2019
Unprompted review
Rated 2 out of 5 stars

I thought I'd give Cupid

I thought I'd give Cupid . So I got a 1 month membership ? Once there I got few friendly users . But they were not from my area . But the people that I matched with . Didn't even bother contacting me . But they kept liking my profile . So after having a paid subscription . After only 1 day I ended up cancelling my subscription . I don't think it's . The dating sites fault . I think it's the users . Because most of people I matched with. Just thought it would be funny if . They played with my feelings emotionally . So take it from me it's not the dating site . It's the user so unless you want a bunch of girls playing . With you're feelings I'd stay away from Cupid .

June 18, 2019
Unprompted review
Rated 1 out of 5 stars

Complete scam like idates one person…

Complete scam like idates one person write to you then never hear from em again these sites should be closed down to stop the vulnerable people been taken for their money best pay that bit extra go to a reputable site

June 8, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

ALERT SCUM!

Scammers, Fake, Fraud!
Waste of time, Scammers, Cheaters, Fake profiles.
Never ever use this site.

If you review iDates here, go on google play and set negative opinion there aswell!

March 22, 2019
Unprompted review
Rated 1 out of 5 stars

Before I even looked at the site I…

Before I even looked at the site I found the probably ONE and ONLY fake review that glorified Cupid Feel. Everything it said was just way to much all wine and roses which red flagged my skepticism, So I filled out my prophile info as such,.. I’m a jobless high school drop out convicted rapist and satan worshipping disgusting degenerate who never showers and treats all women like garbage. In the first 20 minutes of (non premium) membership I had thirteen (fake prerecorded) messages from professionally photographed playboy like centerfolds of all ages, three who favorited me, nine who want to meet me, 4 in there fifties yet look like there in highschool. My prophile pic is almost one quater of a real face and all these fake models are Asian. I couldn’t find any other ethnic cultures on the search feature. I gave this site one star because I think it’s definifinely the place to go if you can’t find a street to throw your money away to.

February 15, 2019
Unprompted review
Rated 2 out of 5 stars

Just avoid - all profiles there are scammers

Just avoid. Read the other reviews (majority negative) on various review sites and ask yourself, why are so many people writing that this whole site is a scam. Well I signed up, paid a subscription and found out for myself that you're just throwing money to the wind. You will get loads of messages in your inbox, but 99% will be only from scammers and fake accounts.
The site is VERY restrictive about which photos you can upload and customer service is non existant - I emailed them 4 times and after 2 weeks still haven't had a reply. Save your money and go with a free site, they honestly can't be any worse.

November 22, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look