Custom Cans Reviews 

474
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom headphone cables and audio modification kits, noting how these well-crafted products significantly enhance sound clarity, bass control, and overall listening performance. Consumers also highlight the fast shipping times, professional customer service, and highly intuitive website options that make personalizing various headphone models a completely smooth process. Though some customers noted issues, a small group of reviewers reported receiving damaged shipping packages or incorrect items during their transactions. A few people additionally mentioned concerns regarding unexpected product defects or disappointing sound output on specific purchases.

What people talk about most

Product

Consumers find product to be overwhelmingly positive, praising the superb quality and craftsmanship of the... See more

Quality

Users describe positive interactions with quality, noting that the products are extremely well made and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and fast... See more

User experience

Customers report great satisfaction and positive experiences with user experience. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(474)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service!

Very fast delivery of in stock Black to basic cable. Great quality and great price. Nice one!

January 23, 2026
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Reply from Custom Cans

Hi Philip, thank you very much for your review! We'll look forward to hearing from you again for any future audio needs ♥ -- Kaya

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent cable

January 22, 2026
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Reply from Custom Cans

Thank you for feedback, Ashley - hope you keep us in mind for your future custom cable needs ♥ We'll look forward to hearing from you again! -- Kaya

Rated 4 out of 5 stars

All in all a good purchase.

The custom grids are good and the sound improves a little. Also the cans look better in my opinion. Not so easy tò install them, a detailed mounting scheme should be provided in the package, but its not. Nonetheless I am satisfied with the purchase.

January 12, 2026
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Reply from Custom Cans

Hi Giuseppe, thank you for your feedback! If you feel up to it, please consider letting us know which part of the fitting you found difficult. ♥

I think a good idea will be including a QR code that takes you to the video, and a lil diagram alongside that sounds like it'd be useful as well. Thank you for helping us make the customer experience better, it is absolutely paramount to us! -- Kaya

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Rated 5 out of 5 stars

Very nice

Everything

January 19, 2026
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Reply from Custom Cans

Hi Joachim, you're making us blush! Thank you for your feedback :) -- Kaya

Rated 5 out of 5 stars

Excellent experience ordering from…

Excellent experience ordering from Custom Cans. Quality of the cable is superb and came very quickly. Many thanks.

January 16, 2026
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Reply from Custom Cans

Thank you for your lovely feedback ♥ Glad you're enjoying your new cable :) -- Kaya

Rated 5 out of 5 stars

Friendly & competent

Friendly, professional and fast!!!

When I exchanged my HD-25 headphones during configuration, I always received very friendly, competent and quick responses!
The implementation and shipping were also relatively fast, considering that I ordered from Switzerland.

I recommend you and it will certainly not be my last order.

I look forward to the next project.

January 16, 2026
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Reply from Custom Cans

Thank you Mariano, we're so happy you're pleased with the service! We do what we can!!! ♥ Please keep us in mind for future projects indeed! -- Kaya

Rated 5 out of 5 stars

Highly Recommended

They have been excellent at helping me resolve any issues I've had with the modifications they did. Their correspondence is spot on. They do excellent work in a very timely manner.

January 14, 2026
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Reply from Custom Cans

Thank you Susan, it's been lovely to work on your beautiful Grados! Hope the winter storms have eased up now! ♥ -- Kaya

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Rated 5 out of 5 stars

Absolutely superb

Absolutely superb! Everyone I dealt with were extremely helpful and the work that has been done to my headphones is first class. I would highly recommend Custom Cans

January 12, 2026
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Reply from Custom Cans

Thank you Tim, we're always very glad to help :) It's been a pleasure & thank you for your lovely feedback! -- Kaya

Rated 5 out of 5 stars

Affordable High Quality Products, Amazing Service

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and kind to send me another set just to make it right. If I ever feel like modding a new headphone in the future, I'm definitely going to buy from here again!

December 29, 2025
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Reply from Custom Cans

Thank you for your feedback!

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Rated 5 out of 5 stars

Really nicely made cables

Really nicely made cables, feels like they will last a long time. Two year warranty is great, and alterations / repairs are offered outside of that. All around very happy.

December 19, 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Damaged DT770 Fixed with a Headphone Socket

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord.

He managed twirl on his gaming chair and damage the cable.

I found CustomCans via a google search, I phoned them up and explained the issue and I sent the headphones to themselves.

A 3.5mm female headphone socket was added to the ear piece, meaning this issue will never happen again and its a real design flaw by the manufacturer.

Turn around time was good even though December.

December 17, 2025
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Reply from Custom Cans

Thank you for your feedback!

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Rated 5 out of 5 stars

Excellent Service

I needed a new cable for my Audeze LCD- X headphones. The service was excellent & the cable quality was very good. Highly recommended!!!

December 16, 2025
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Reply from Custom Cans

Thank you for your feedback!

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