Cyclesense Reviews 248

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

just what I needed - first site to have replacement B&M dynamo light bulbs - after trawling the internet. Good pictures & technical info to ensure collect items, quick delivery & secure in parcel. How... See more

Rated 5 out of 5 stars

We were very last minute deciding to buy our daughter a new frog bike for Christmas. To make things more difficult she only wanted a specific colour. I could find none locally (Hertfordshire) but cycl... See more

Company replied

Rated 5 out of 5 stars

Bought a Giant Fathom for my partner. Ordered on line. The process was extremely straight forward and communication was excellent. Bike received when stated, well packaged and protected. Put fron... See more

Rated 5 out of 5 stars

I telephoned to inquire about size availability and had a very friendly, helpful man answer my questions (on a sunday). I then ordered on-line and received my nice new mtn biking jacket with 3 days.... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

Cyclesense is a family business based in Tadcaster, North Yorkshire. We specialise in quality service and quality bikes stocking brands such as Van Nicholas, Koga, Giant and Liv. In addition to our high street store we also have one of the UK's only lightweight kids' bikes dedicated stores; where we stock leading brands such as woom and Frog. From that base we are also the sole UK distributor for Kokua LIKEaBIKE - the original and best balance bikes - and FollowMe Tandem - the #1 tag-along system for riding with your children.


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

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Rated 5 out of 5 stars

I have just bought a custom built…

I have just bought a custom built Moulton bicycle. I needed specific components, and I cannot fault them for the gracious and courtious manner in dealing with my requirements. I look forward to a long and happy relationship with the company, and have no hesitation in recommending their 5 star service,
B, E. Wey

June 15, 2019
Unprompted review
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Reply from Cyclesense

Thank you for your kind words Brian. Hope you enjoy your TSR!

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Rated 5 out of 5 stars

went into the shop for one thing and…

went into the shop for one thing and came out with another thing altogether. And thank heavens i did, the advice i received from John was first class and ensured that i actually brought the right pair of shorts
Superb Endura shorts and wonderful advice
thanks

May 18, 2019
Unprompted review
Rated 4 out of 5 stars

Good, reliable bike shop

Good shop.
I've used this shop for more than a decade which tells you a lot. I've bought an assortment of bikes over the years for our family, had wheels built and repairs completed. It's a reliable, honest business, run by real people with some competitive deals from time to time. For sure, you can buy cheaper, somewhere on the Internet.... but you can't check the sizing or get a minor niggle fixed on a new bike, bearings replaced etc online. It's not 100% perfect, the Sunday closed for example occasionly bugs me, but I'm realistic....most people with bikes will be riding on a Sunday and trading patterns / economics would not support it. Recommended.

April 15, 2019
Unprompted review
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Rated 5 out of 5 stars

I have been using Cyclesense for the…

I have been using Cyclesense for the last year. They have always looked after me and given good advice. I have had 1st class mechanical service and have purchased wheels, tyres, rear mechs, lights, pumps, nutrition and clothing. All top quality products. The full bike service I had earlier in the year transformed my road bike.

May 12, 2018
Unprompted review
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Rated 5 out of 5 stars

Happy customer

Bought my Liv Envie online from cycle sense and would have no hesitation in recommending you to others. Bike arrived next day very carefully packaged. Very helpful with telephone queries too before purchase. Thanks

September 19, 2016
Unprompted review
Rated 5 out of 5 stars

Fast, efficient communication and all was as advertised,

I ordered a hard to get seat post, and though it was initially out-of-stock Cyclesense ensured they got the item to me quickly. Communication was efficient and fast - and I was kept informed of progress throughout. Would definitely buy here again.

September 14, 2016
Unprompted review
Rated 5 out of 5 stars

very knowledgeable, helpful and Fairley priced.

We wanted to but a croozer trailer, had rang and emailed a few places about them, cyclesense got straight back to me, we went the following day to look at the trailer. The guy had one out to show us, he folded it down, took parts off really showing us how it worked we were there over half an hour, we bought the trailer, then we also ordered some other parts a few weeks later online which came within 2 days, very happy.

September 13, 2016
Unprompted review
Rated 5 out of 5 stars

Customer from Singapore

A happy buyer.. Bought a bike from them with big confidence after promp emails replay of my many questions.. After explaining to me the steps for international shipping, the mode of payment, the company handling the shipping and what happen if shipment didn't no reach me, i'm just too happy n confidently close this deal to buy a bike from them... Overall a happy customer all the way from Singapore n recommended to all future international buyers.. Buy with confident! Thanks to all in Cyclesense! Cheers

September 9, 2016
Unprompted review
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Rated 5 out of 5 stars

Handlebars

Ordered koga atalanta handlebarset quick delivery great communication and quality piece of kit. Will definitely use this company again

August 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Hi, thanks for the great service. Even though it took a couple of days until the order got processed, once things were on the way, everything went very quickly and my order arrived within a few days. I was very pleased about that. The bike was well packaged, in good condition and easy to mount. The most happiest person is probably my son, who loves riding his new bike.

August 17, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service after bike developed a fault

My bike developed a serious problem seventeen months after purchase. I don't want to go into the details. What I do want to say is that Dave and his team at Cyclesense went out of their way to help. Dave and his team's customer service was excellent. I would thoroughly recommend this business. If I lived closer, they would become my local bike shop. I can't recommend them enough. Give them your business and they will look after you.

August 7, 2016
Unprompted review
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Rated 5 out of 5 stars

Great service

Very helpfull to make sure my kids bike would be shipped quickly so he would get it on time for his Bday.
Thanks a lot.
I'd definitely recommend!

August 4, 2016
Unprompted review

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