Cycle Superstore Reviews 

Dreadful customer service. Zero interest unless they can upsell. Don't go near them.

Ordered some cables online, website said they had them in stock. They did not have them in stock.

Resulting in delays getting what should be a very simple order to the customer.

Very bad first experience.

First and last time I do business with this bike shop. Very disappointed with the service. I brought my bike for a standard service and ask to change the tyres and tubes. They charged me 242.92 euros. More expensive than a full service for my car. Instead of putting some normal tyres they just put a couple of tyres valued 64.55 euros each without me having asked for them. Last time I changed the tyres of my car I paid 50 euros for each tyre. I have done business in the past with Wheelworx in Fonthill and I have to say my experience was much better than with Cyclesuperstore. Never again!!!

Be careful when buying from them online because if the bike has damage, you are the one responsible for sending it back to them, and they keep ignoring your emails.

Terrible customer service, encouraged by sales assistant to spend above a threshold to obtain a €50 voucher only to receive an email after from marketing that voucher didn’t apply to these items. Items also incorrectly priced €100 dearer at till than marked price
Won’t be back

Friendly, knowledgeable and super helpful staff, in particular Angel in the workshop! Could not recommend more!

Let me start by saying this is my very first order with Cycle Superstore and it was a disaster. I ordered a set of Acid A1-CB pedals in Orange/Grey online and when delivery arrived Pedals were SILVER.
Invoice attached even stated pedals as Orange/Grey and box CLEARLY showed pedals as silver.
I sent an email but got automatic reply saying they would repond in 48 hours, so contacted Cycle Superstore via messenger and was told the the web sales team "varified these are the pedals that follow the description on our website". IN that case the website is incorrect. ORANGE IS NOT SILVER! I then tried to contact the web team by phone to request a collection of incorrect goods and issue a refund but kept going into voicemail. I then contacted the main sales team who told me I had to post the item back at my additional expense before they would consider issuing refund! Why on earth sould I have to incur additional costs for an incorrectly issued item. The guy I spoke to didn't even want to take my number and pass it onto the web sales team. Cycle Superstore should be organising collection themselves.

Met with a smile, “Good morning” and offer of coffee, this was a great start.
Carl, great bloke, looked after our trade in and took the time to go through the options available on the other used bikes.
Left with an great bike, that now has a second life.
Excellent price and a good option to consider.
Found all the staff to be friendly and helpful.

Always have what I am looking for at great prices,and always can find that bicycle part I need like the correct brake pad or chain. The last 3 times I have placed an order with them before 12pm ( Monday to Thursday)I received my order the next day before 11am. Very easy to use website.

I shop with this outlet online and in-store. The staff are really helpful when I'm in-store and the delivery service from the online outlet is fantastic. Great place to buy a bike and accessories. Stephen

Extremely poor service from the sales manager . Resulting in us asking for our full deposit back , and sourcing the bike elsewhere . Bad experience from start to end .

Terrible customer service ..
Ordered an item online they sent out the wrong size item then wanted me to post back at my cost ..
Still waiting a week later for resolution hung up the phone 3 times on me and promised to return the call but no call came ..

These guys for communication, speed and value are the best. Always a pleasure. They won't let you down. 👌

Over last few years I bought in cyclesuperstore 3 bikes (2 with bike to work scheme). Customer service is outstanding, staff is extremely helpful and competent and in the same time pricing is very competitive.

Great customer service today from Gary and Eoin today in Cycle Superstore ! They gave me great advice and guidance helping me to select the most suitable bike computer for my specific needs. Thank you !! 🙏🙏

Ordered parts first thing in the morning and they were delivered before lunchtime the following day. Can't ask for more than that..
Great service, and user friendly interface.
Highly recommend.

I recently purchased pedals and gloves from cyclesuperstore and I was pleasantly surprised that they were sent out the next day, both items I received were top quality and reasonably priced compared with other bike stores

My son brought his bike into the shop for a simple adjustment on the rear derailleur as it was slightly out of line, they said they don't fix it, it wasn't broke. Gear was in 3rd and rear derailleur was in 5th etc.

Didn't fix it because he didn't buy it there, that's what it boils down too.
They didn't even look at it.

Very disappointed with this customer service.

I just collected my personalised wheels from DT Swis.
Big thank you for Kris service technician and Mark manger. Very professional service really recommend!!! Michael