Service is good, but very slow. You must allow plenty of time for even a small purchase, or even just a collection. I had to wait at least 20 minutes just to pick up a click and collect. I do underst... See more
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See what reviewers are saying
I ordered my bike and was promised delivery within 5 business days, but I ended up waiting a month (!!!!). The operators said they'd contact me but didn't give any specifics. It was a bad experience.... See more
Company replied
Both the service at the store and the service from Kevin over the phone regarding online orders were very helpful. Kevin was kind and patient. Kristian, who also helped, was super nice. The workers at... See more
Company replied
Having researched cycle helmets, I decided on a short list of three specific models. I found all three and in my size on Cykelexpert and my first choice on special offer (and confirmed by Pricerunner... See more
Company details
About Cykelexperten.dk A/S MEGASTORE
Written by the company
Cykelexperten.dk er Danmark største forhandler af cykler og elcykler. Etableret 1. september 2004. I dag har vi et MEGASTORE på Slotsherrensvej 103, 2720 Vanløse. Vi har 1500 m2 og over 5000 cykler på lager.
Her kan du boltre dig i cykler og udstyr. På vores website kan du bestille cykler og tilbehør og få leveret til hele landet. Hos Cykelexperten.dk kan vi levere din nye cykel lige til døren, eller du kan afhente den i vores MEGASTORE i Vanløse.
Vi står klar med råd og vejledning i forbindelse med køb af elcykel - både online og i vores butik i Vanløse
TOP KATEGORIERBørnecykler
Damecykler
Herrecykler
Elcykler
Mountainbikes
Racercykler
TOP MÆRKERSpecialized
Scott
AKTUELT LIGE NUCykeltøj
Cykelhandsker
Elcykel - DK's største udvalg
Besøg Cykelexperten.dk
Bemærk - vores cykelbutik ligger ikke i Aarhus - kun i Vanløse, men vi leverer til hele landet!
Her kan du boltre dig i cykler og udstyr. På vores website kan du bestille cykler og tilbehør og få leveret til hele landet. Hos Cykelexperten.dk kan vi levere din nye cykel lige til døren, eller du kan afhente den i vores MEGASTORE i Vanløse.
Vi står klar med råd og vejledning i forbindelse med køb af elcykel - både online og i vores butik i Vanløse
TOP KATEGORIER
TOP MÆRKER
AKTUELT LIGE NU
Besøg Cykelexperten.dk
Bemærk - vores cykelbutik ligger ikke i Aarhus - kun i Vanløse, men vi leverer til hele landet!
CYKELEXPERTEN.DK
Written by the company
- 6 ÅRS GARANTI
- Hos os får du 6 års garanti på nye cykler med servicehæftet i orden. Fordi vi sælger cykler af god kvalitet, og vi gerne vil gøre noget ekstra for vores kunder!
- 100% SAMLET
- Hos Cykelexperten.dk leverer vi ALTID din cykel 100% samlet. Uanset om du køber den med eller uden tilbehør får du cyklen leveret så den er til at køre på med det samme.
- 5000 CYKLER PÅ LAGER
- Vi har danmarks største udvalg! Over 5000+ cykler på eget lager i Vanløse! Vi både sender og sælger cykler fra adressen i Vanløse!
Contact info
Slotsherrensvej 103, 2720, Vanløse, Denmark
- 72301817
- support@cykelexperten.dk
- www.cykelexperten.dk
4.5
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fast and exactly the requested item as…
Fast and exactly the requested item as shown at the web.
February 24, 2026
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Jaime.
Thank you for your review. We really appreciate it. It means a lot to us to receive feedback, and we’re very pleased to hear that your order was delivered quickly. 😊
---
Kind regards,
Mikkel, Cykelexperten.dk 🚲
Choose another website for your orders
I placed my order specifically because it was in stock in the store and I can pick it up sooner than other websites they would ship it to me.
Shortly after, I received an email saying it would actually take up to two days. Then a day later got an SMS informing me that, due to an inventory error, the item wasn’t in stock after all.
This entire experience has been extremely frustrating and honestly quite disappointing. It’s very hard to reach their customer service — the SMS didn’t explain how to respond, and when I tried calling, the phone line had already closed for the day (9.30 to 14.00 and I received the message 14.50). Their in‑store service hasn’t been great either, and now I understand why the Google reviews are so low.
To make things worse, the item still shows as “in stock” on their website, even after they told me it wasn’t available. I’ve cancelled my order and am now waiting to hear how long the refund will take.
Overall, a very annoying and avoidable situation. I won’t be ordering from this site again.
March 11, 2026
Unprompted review
Bought a bike
Bought a bike, and today was my first scheduled service. Everything was super quick, especially considering I also asked for a basket to be attached to the bike. Knowing that I have a 6-year warranty and a service schedule gives me peace of mind that my bike will keep running smoothly.
February 20, 2026
Unprompted review
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Yo,
Thank you so much for your review! 😊 Great to hear your first scheduled service was super quick. Especially with the basket fitting as well 🚲🧺 We’re glad the 6-year warranty and service plan give you peace of mind going forward.
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Good quality and great selection of quality brands
Super fast delivery and great quality items. Would definitely recommend.
October 8, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Eduardo,
Thank you so much for your great review! 😊 We’re really happy to hear you’re satisfied with the quality, the wide selection of trusted brands, and the super fast delivery. Thanks a lot for recommending us! 🙌
---
Mvh.
Kevin, Cykelexperten.dk 🚲
recently bought a bike that i returned…
recently bought a bike that i returned and the guys were so helpful and friendly, super fast replying to emails as well!
January 29, 2026
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Ana,
Thank you so much for your kind review! 🙌
We’re really happy to hear that our team was helpful and friendly, and that you experienced fast replies by email as well 😊🚲
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Great prices, great service
Competitive prices, great customer support, a huge selection of products available... What else?
September 10, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Eduardo,
Wow, thank you for the kind words! 😄 We're thrilled you’re happy with the prices, support, and wide selection – that’s exactly the experience we aim to deliver 💪🛒
---
Best regards,
Kevin, Cykelexperten.dk 🚲
Cykelexperten.dk is the Best
I buy from them regularly but I just bought a carbon wheelset elite-wheels marvel 2 65D. The service was fast, the wheelset is perfect so far, I love it
January 6, 2026
Reply from Cykelexperten.dk A/S MEGASTORE
Hi József,
Thank you so much for your kind words and continued support! 🙌 We're thrilled to hear you're loving the new Elite Wheels Marvel 2 65D – and glad the service was up to speed too! 🚴♂️💨
---
Mvh.
Kevin, Cykelexperten.dk 🚲
As expected, no problems
Picked up the day it was supposed to be. I called if it was ready and the told me an exact date
December 5, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Bruno,
Thanks a lot for your kind words! 😊 Great to hear everything went smoothly—as expected—and that pickup was right on time 📅👍
---
Mvh.
Kevin, Cykelexperten.dk 🚲
All goes as expected
Happy with my purchase with Cykelexperten. I have visited them in their store and bought several items online. Always happy with their service.
November 27, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Edrinc,
Thank you so much for your kind words! 😊 We're thrilled to hear you've had great experiences both in-store and online—your continued support means a lot to us 🚴♂️🛒
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Ingmar,
Thanks a lot for your kind words! 😊
Always great to hear that you’re happy with both speed and service 🚴♂️
—
Best regards,
Kevin, Cykelexperten.dk 🚲
Click & Collect worked smoothly
Picked up an item in the store after ordering it online. The staff was helpful!
Note that it's a big store and towards the end of the day it can be quite busy so you might have to wait a bit.
October 20, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Peter,
Thanks a lot for your detailed review! 😊
Great to hear Click & Collect went smoothly and that our staff was helpful! You're right—it can get busy towards the end of the day, and we appreciate your patience 🙏
—
Best regards,
Kevin, Cykelexperten.dk 🚲
Super fast delivery and great customer service
Super fast delivery and friendly, helpful customer service.
November 5, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hej,
Thank you so much for the kind words! 😊
We’re happy to hear you had a great experience with both our delivery speed and customer service 💪
—
Best regards,
Kevin, Cykelexperten.dk 🚲
Reply from Cykelexperten.dk A/S MEGASTORE
Hi David,
Thank you so much for the kind words! 😊 We're thrilled everything was perfect—that means a lot to us! 🙌
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Service was helpful and nice
October 15, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Tom,
Thank you so much for your kind words! 😊 We're thrilled to hear you found our service helpful and nice—that’s exactly what we aim for every time 💙
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Absolutely amazing variety of goods
Great store, just a bit of a queue to get things.
September 3, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Hiuri,
Thanks a lot for the great review! 😊 We're happy you enjoyed our wide selection 🚲 Sorry about the wait—we’ll keep working to speed things up!
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Andre,
Thank you so much for the great review! 😊 We're thrilled you found everything you needed at a fair price and with quick delivery 🚴♂️✨
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Fast delivery and good price
September 15, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Benedek,
Thanks a lot! 😊 We're happy you were satisfied with the fast delivery and great price 💨💰
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Fast!! very Fast!
Fast!!!
Order from these guys, start putting on your cycling clothes and before you fetch your bike, Postnord is at the door with your product!!! The only ting faster than the bike you are buying is their Service!!!!
August 26, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Kari,
Wow – what an awesome review! 😄 Huge thanks for the kind words! 🚴♂️💨📦
---
Best regards,
Kevin, Cykelexperten.dk 🚲
I previously wrote a review which detailed my horrible experience
Very annoying problem with my 3 recent orders. Totally unacceptable. I will spend my time and money elsewhere
August 4, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hi David,
Thanks for your follow-up.
We’ve read and responded to your previous review with sincere regret for the experience you've had. While we know our response can’t undo your disappointment, your feedback is taken seriously and will be used to improve how we serve our customers going forward.
We wish you all the best moving forward—and we're ready to help for your future orders.
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Great customer support!
June 20, 2025
Reply from Cykelexperten.dk A/S MEGASTORE
Hey Octavio,
Lover to here it!
Many thanks, and thank you for the awesome 5 stars.
Please let us know if there is anything else we can do.
Wish you a great summer ☀️
Best regards,
Jonas from Cykelexperten.dk
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