Service is good, but very slow. You must allow plenty of time for even a small purchase, or even just a collection. I had to wait at least 20 minutes just to pick up a click and collect. I do underst... See more
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See what reviewers are saying
I ordered my bike and was promised delivery within 5 business days, but I ended up waiting a month (!!!!). The operators said they'd contact me but didn't give any specifics. It was a bad experience.... See more
Company replied
Both the service at the store and the service from Kevin over the phone regarding online orders were very helpful. Kevin was kind and patient. Kristian, who also helped, was super nice. The workers at... See more
Company replied
Having researched cycle helmets, I decided on a short list of three specific models. I found all three and in my size on Cykelexpert and my first choice on special offer (and confirmed by Pricerunner... See more
Company details
About Cykelexperten.dk A/S MEGASTORE
Written by the company
Cykelexperten.dk er Danmark største forhandler af cykler og elcykler. Etableret 1. september 2004. I dag har vi et MEGASTORE på Slotsherrensvej 103, 2720 Vanløse. Vi har 1500 m2 og over 5000 cykler på lager.
Her kan du boltre dig i cykler og udstyr. På vores website kan du bestille cykler og tilbehør og få leveret til hele landet. Hos Cykelexperten.dk kan vi levere din nye cykel lige til døren, eller du kan afhente den i vores MEGASTORE i Vanløse.
Vi står klar med råd og vejledning i forbindelse med køb af elcykel - både online og i vores butik i Vanløse
TOP KATEGORIERBørnecykler
Damecykler
Herrecykler
Elcykler
Mountainbikes
Racercykler
TOP MÆRKERSpecialized
Scott
AKTUELT LIGE NUCykeltøj
Cykelhandsker
Elcykel - DK's største udvalg
Besøg Cykelexperten.dk
Bemærk - vores cykelbutik ligger ikke i Aarhus - kun i Vanløse, men vi leverer til hele landet!
Her kan du boltre dig i cykler og udstyr. På vores website kan du bestille cykler og tilbehør og få leveret til hele landet. Hos Cykelexperten.dk kan vi levere din nye cykel lige til døren, eller du kan afhente den i vores MEGASTORE i Vanløse.
Vi står klar med råd og vejledning i forbindelse med køb af elcykel - både online og i vores butik i Vanløse
TOP KATEGORIER
TOP MÆRKER
AKTUELT LIGE NU
Besøg Cykelexperten.dk
Bemærk - vores cykelbutik ligger ikke i Aarhus - kun i Vanløse, men vi leverer til hele landet!
CYKELEXPERTEN.DK
Written by the company
- 6 ÅRS GARANTI
- Hos os får du 6 års garanti på nye cykler med servicehæftet i orden. Fordi vi sælger cykler af god kvalitet, og vi gerne vil gøre noget ekstra for vores kunder!
- 100% SAMLET
- Hos Cykelexperten.dk leverer vi ALTID din cykel 100% samlet. Uanset om du køber den med eller uden tilbehør får du cyklen leveret så den er til at køre på med det samme.
- 5000 CYKLER PÅ LAGER
- Vi har danmarks største udvalg! Over 5000+ cykler på eget lager i Vanløse! Vi både sender og sælger cykler fra adressen i Vanløse!
Contact info
Slotsherrensvej 103, 2720, Vanløse, Denmark
- 72301817
- support@cykelexperten.dk
- www.cykelexperten.dk
4.5
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Missing danish bicykle lock certificates
I bought certified bicycle locks from their shop. Everything went smooth, but unfortunately the certification was not part of the package. I informed the customer service and it seems they do not had the certification with them. I discussed this problem with the customer service how's then hunt down the certification from the manufacturer, which took some day. At the end they were really nice to send me over post the proper signed certification of my locks. Problem occurs, but it's very important that customer service is there to handle these issues. However their reaction was a bit slow, they handled all my issues very well and I'm thankful. I hope they will be more prepared for the next customer.
August 31, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hello!
Thank you for taking the time to share your feedback.
We sincerely apologize for the oversight regarding the bicycle lock certificates.
We understand the importance of these certifications and are glad we could eventually provide them to you.
Thank you for your patience and understanding throughout the process.
We'll certainly take your feedback on board to ensure we're better prepared in the future.
Thank you for choosing us, and we're grateful for your understanding.
Have a great day!
Best regards,
Jonas, Cykelexperten.dk 🚴♂️
God service
September 23, 2023
Betale for returlabel
At man skal betale for en returneringslabel. Det er gratis hos mange andre webshops.
July 29, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hej,
Vi er kede af at høre, at hele vores forretning fortjener 2-stjerne på denne baggrund. Vi vil tage dette til overvejelse fremadrettet.
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Recently bought an MTB at…
Recently bought an MTB at cykelexperten, they delivered the bike on the agreed day, the staff is very helpful and they have been able to answer all the questions I have had.
June 7, 2023
I did not receive my order after more than 3 weeks.
I have no idea where my order is yet. 3 weeks after the purchase. Awful service.
July 3, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hi There,
I can see that your order has been delayed quite much. We are so sorry for this.. I will investigate the problem, you should have been offered a substitude so have this order shipped sooner.
--
Torben, Cykelexperten.dk
New Bike with speedy great service
I got a new bike and managed to put my old one to service. The staff were very helpful despite the big crowd
June 29, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Anders,
Leveringen skal selvfølgeligt ske inde for den nævnte tidshorisont - beklager, men jeg håber selvfølgelig at du vil give os en chance til i fremtiden! 😄
---
Mvh.
Kevin, Cykelexperten.dk 🚲
Great products for great price!
I bought a bicycle lock, it arrived to the shop in few workdays as promised. I chose pick-up in store.
The lock I wanted had discount now, so I was very happy to get item I wanted for nice price and arrival to shop in few days (it was out of stock, thats why it took few days)
June 8, 2023
Fin pris og god service at cyklen var…
Fin pris og god service at cyklen var helt samlet. Også god info om service, garanti osv.
June 8, 2023
All good with everything.
June 7, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hej!
Tusind tak for din positive anmeldelse! Vi er glade for at høre, at du er tilfreds med vores hurtige ekspedition og levering, samt vores gode priser. Vi bestræber os altid på at give vores kunder den bedste service og mest konkurrencedygtige priser! 🚴♂️💨
Vi ser frem til at kunne betjene dig igen i fremtiden. Hvis du har nogen spørgsmål eller brug for hjælp, er du altid velkommen til at kontakte os.
Mvh. Jonas, Cykelexperten.dk 🚴♀️🙂
Fast and professional
May 18, 2023
Incredibly quick customer service
Incredibly quick customer service. I emailed about a price match and they not only honored it but got it sorted exceptionally quickly. I received the order the next morning!
May 19, 2023
Prismatch og hurtig ekspedition -
May 9, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Jacob!
Mange tak for din anmeldelse! 🚴💨
Er glad for at høre, at du havde en god oplevelse både med prisen, og ikke mindst en hurtig ekspedition.
Vi håber på at kunne betjene dig snart igen!
Rigtig god dag ☀️
Venlig hilsen,
Jonas, Cykelexperten.dk
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Lukas!
Many thanks for your review 🚀
I'm very happy to hear that you found our selection great, and that you got your goods within' a short period of time!
Hopefully we can assist you again in the future? You know where to found us 😉
Wish you a great day!
Best regards,
Jonas, Cykelexperten.dk
Everything was amazing!
May 3, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Hi, Franco!
Many thanks, and thank you for this review 🤩
We really appreciate it and are happy that everything you looked was there to be found!
Wish you a great day and hopefully we will see you soon 👋
All the best!
Best regards,
Jonas, Cykelexperten.dk 🚴💨
God levering
April 30, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Tak for din 5-stjernede anmeldelse! 😊 Vi er glade for at høre, at du er tilfreds med leveringen. Hvis du har brug for hjælp i fremtiden, tøv ikke med at kontakte os. Tak fordi du valgte os! 🚴♂️🌟
Mvh.
Jonas, Cykelexperten.dk
God service!
April 27, 2023
Reply from Cykelexperten.dk A/S MEGASTORE
Tak for din anmeldelse! Vi sætter pris på din positive feedback om vores service. Tak fordi du valgte os! 😊
Mvh. Jonas, Cykelexperten.dk
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