Dandgautocare Reviews 

361
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for their efficiency, exceptional friendliness, and willingness to help out at very short notice. Many people emphasize that the team provides trustworthy advice and reliable service without any unnecessary pressure. Consumers also appreciate the fair pricing, affordable options, and fast turnaround times for essential vehicle maintenance. Some reviewers were not happy with unexpectedly high repair costs and felt the final bills for specific jobs were excessive. A small portion of people also reported poor communication and unhelpful responses when trying to resolve billing disputes.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient repairs at reasonable... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, approachable, and... See more

Price

Consumers find price to be very satisfactory, consistently reporting reasonable and competitive rates for... See more

Customer service

Customers had positive experiences with customer service, consistently highlighting amazing care and... See more

Value for money

Reviewers mention positive feedback about value for money, consistently describing the service as affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Warm and welcoming both Kia and Ciaran. Thanks for a prompt service and fitting two tyres promptly for me and at a reasonable price. Highly recommend D&G Autocare in Livingston. Excellent service

Rated 5 out of 5 stars

D&G auto care in wardpark Cumbernauld is an excellent service and made with great guys always Looking out for there customers . I had an emergency this morning and I called and without in hesitation t... See more

Company replied

Rated 5 out of 5 stars

Always use Falkirk branch and always get the best service. Staff are professional, knowledgable (been with several issues and been on the money every-time), always excellent value for money and their... See more

Company replied

Rated 5 out of 5 stars

I've used D&G autocare im Falkirk for years now and I've always had a good experience. Allan and the guys has always been incredibly helpful and have never felt like I've been ripped off like other p... See more

Company replied


Company details

  1. Car Inspection Station
  2. Auto Repair Shop
  3. Auto Spring Shop
  4. Car Repair and Maintenance
  5. Car Service
  6. Tire Shop

Information provided by various external sources

Fast, Friendly and Fair - That's D&G Autocare


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(361)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

friendly

friendly , good communication , will recommend. inverkeithing

October 24, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

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Rated 5 out of 5 stars

Great Service at Cumbernauld

Had my car in at the Cumbernauld branch for a couple of new tyres. Really impressed with the set-up and the staff. Was talked through a few options and was given enough info to make an informed decision. Tyres were fitted promptly with no fuss. Highly recommended.

October 16, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Excellent service by the team at the…

Excellent service by the team at the Falkirk Branch. Took my wife's car for wheel alignment, car was taken swiftly and returned asap. Since, I have also taken my car to secure the under tray, Alan and his team quickly secured it and got me back on the road. Excellent from start to finish. Thank D&G autocare Falkirk.

August 7, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

D&G auto care in wardpark Cumbernauld…

D&G auto care in wardpark Cumbernauld is an excellent service and made with great guys always Looking out for there customers . I had an emergency this morning and I called and without in hesitation they got me In straight away. Will definitely be back for more car repairs etc. excellent guys cheers

October 25, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

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Rated 5 out of 5 stars

Carlise Branch

Went into get my brake pads changed, staff was excellent and reasonable priced.

October 1, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Definitely recommend d &g falkirk

Definitely recommend d &g falkirk. I had a service recently from them staff were very friendly and helpful. Would definitely use them again.

October 25, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Was in for winter service and staff…

Was in for winter service and staff were amazing told me what was needed and how long car be and price was and a was satisfied with price done fantastic job on car so well done all staff at Falkirk defo recommend d and g Falkirk

October 25, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Always use Falkirk branch and always…

Always use Falkirk branch and always get the best service. Staff are professional, knowledgable (been with several issues and been on the money every-time), always excellent value for money and their turnaround time is second to none. Wouldn’t go anywhere else, for any motoring needs this is the place to go. Absolutely first class

October 1, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

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Rated 5 out of 5 stars

Great service

Recently used D&G Carlisle and was really impressed with the level of service and the quality of the work. I wouldn’t hesitate to recommend D&G Carlisle to anyone looking for reliable, honest and reasonably priced garage.

October 22, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 1 out of 5 stars

Terrible experience

Poor customer service. Given incorrect information resulting in additional and unexpected charges. Will never go to this chain again.

Re:your reply. As for my review not being the usual you expect, 18% of your reviews are 1 star?

August 1, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your feedback. Your feedback is not the usual feedback that D&G Autocare receives from its customers. Would you provide some information such as a genuine D&G Autocare invoice number or your vehicle's registration number to info@dandgautocare.co.uk so that I may investigate your comments.

I note that you have not provided the information that you were asked for so that I may investigate the comments that you make.

Rated 5 out of 5 stars

D and G Falkirk ..

D and G Falkirk ... Alan , Scott and the team are fantastic ! We have been getting all our family cars looked after by this team at the Falkirk branch for many years and would not look anywhere else , great value and honest evaluation from a team you can trust !

October 17, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

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Rated 5 out of 5 stars

Falkirk D&G for all your motoring needs

I've had a few cars in at Falkirk D&G and always had a great service
Usually comes in for a service and mot
My previous cars have been very expensive for brakes among other things but Allan has always managed to get them a lot cheaper than the dealership
If they haven't got the tyres in stock it's never a problem getting them asap and found the service given always great and affordable
I would absolutely recommend D&G in Falkirk for all your motoring needs as nothing seems to be a problem for all the team

May 31, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Tyres,brakes, Mot and more

I have been in a few times over the years for various things ranging from tyres, brakes and MOT
Recently my engine management light came on and I popped in to see if Allan could identify the problem, an exhaust sensor was the culprit
Car was booked in and sorted and had no issues since,
It was in a week later for the MOT
Nothing ever seems to be a problem for Allan and the rest of the guys in Falkirk
Would highly recommend popping into D&G Falkirk if there's ever an issue with your car or van

September 19, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

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Rated 5 out of 5 stars

I always take my car to Carlisle…

I always take my car to Carlisle Branch, and can honestly say, the staff are very attentive and helpful. Always on the ball, and efficient at getting your car back on the road.

October 20, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Efficient and cost effective service

Have brought my daughters mini along twice for full brake disc replacement and each time Allan and the team in Falkirk have ensured the job has been done quickly and efficiently. The communication throughout always excellent. Have referred the garage on as a result to family and friends.

July 14, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

D&G Falkirk branch

Just had another mot done by D&G today 24/10/25 at Falkirk branch, i have used this branch for all my motoring requirements as Alan and his team are and always very professional with every aspect, ease of booking, great communication, information and pricing.
Thank you.

October 24, 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

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