Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was 10 mins early and met by a very courteous lady at the desk who took my name and guided me to a waiting area. Half an hour later I went back to the desk and shifts had changed and they hadn't bee... See more
Company replied
Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward... See more
Company replied
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... See more
Company details
Written by the company
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Contact info
United Kingdom
- www.davidclulow.com
4.3
Excellent
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Amanda.
An enormous thanks to Amanda and all the team at David Clulow Bluewater for making the whole experience of choosing new glasses such an enjoyable one.
May 17, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Ade Webster,
Thank you for your wonderful review.
We are delighted to hear that Amanda and the team at Bluewater made the experience of choosing your new glasses such an enjoyable one. Finding the right frames should be a positive and memorable experience, and it's fantastic to know the team helped make it just that.
Your kind words will mean a great deal to Amanda and her colleagues, and we will be sure to share your feedback with them.
Thank you for choosing David Clulow. We hope you enjoy your new glasses and look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
Advertisement
Poor customer service
I visited a branch to enquire about frames and specialist lenses for an existing eye condition. Unfortunately, I found the experience disappointing.
The staff were standoffish, and I did not feel particularly valued as a potential customer. When I asked about lens pricing and options in relation to my condition, a member of staff chuckled and remarked, "I haven't heard that one before." I found this dismissive and felt that my questions were not taken seriously.
I was then given a leaflet about finance options to take away. Whilst this may have been intended as helpful, I had not expressed any interest in financing my purchase and was simply seeking information about lens options and pricing.
The overall interaction left me feeling embarrassed, unwelcome, and reluctant to continue my enquiry. As a result, I have chosen to purchase my glasses from another retailer, which is a shame as they offer a broad selection of frames. Unfortunately, the customer service did not reflect the quality of the products on offer.
May 28, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Kia,
Thank you for taking the time to share your feedback.
I am very sorry to learn about your experience when visiting one of our branches. We want every customer to feel welcomed, listened to, and supported, particularly when discussing individual eye care needs and specialist lens requirements. It is disappointing to hear that you felt your questions were not taken seriously and that the interaction left you feeling embarrassed and unwelcome.
Your comments regarding the manner in which your enquiry was handled, as well as the assumptions made about finance options, are concerning and do not reflect the level of service we aim to provide.
I would like the opportunity to investigate this further with the store involved. I have requested your details via private message so that I can identify the branch and discuss your feedback with the relevant management team.
Thank you for bringing this matter to our attention. While I am sorry to hear that you chose to purchase elsewhere, I appreciate you taking the time to share your experience and hope to learn more from your feedback.
Kind regards,
Customer Care Team
David Clulow Opticians
Disgusting after-sales - no response from 3 emails
Well I wasn’t sure whether to update this review or start a new one. Anyway since 27 May there has been progress…
It took a further 2 days before a response was received. And actually only yesterday (11-06-26) before a response was received to my 1-star review. Do I still say after sales service needs work !! However please read this in conjunction with my new review
After writing a glowing review for the in store ‘SALES’ experience I have to post a follow up. It is now TWO WEEKS since the glasses were ordered via the Style Service and nothing has been received.
Three emails, a Facebook messenger message and a Facebook post later - all on the same day and not one person has responded to let me know where my two pairs of glasses are!!
Disgusting
May 27, 2026
Unprompted review
Reply from David Clulow Opticians UK
We are very sorry to hear that your experience following your purchase has not met the high standard of service you rightly expected.
We understand how frustrating it must be to wait for your glasses and then receive no response to your attempts to contact us. Keeping our customers informed is extremely important, and we apologise that this has not been your experience.
We appreciate that your initial impression of the in-store service was so positive, which makes it even more disappointing to learn that we have let you down during the aftercare process. Please be assured that your concerns are being taken seriously.
We would like the opportunity to investigate the status of your order and address the lack of communication you have experienced. I will ensure that your case is reviewed as a priority.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Customer Care Team
Don’t expect a response
I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on the site but notice those who speak in glowing terms of service received and stars awarded to the company have the courtesy of a reply. This should apply to all complaints whether or not they are in the company’s favour and I am disappointed to say the least.
May 18, 2026
Unprompted review
Excellent service and experience at David Clulow Covent Garden, London
I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent.
Mason (optical advisor) was very friendly, approachable and helped me choose a frame that really suited me whilst also offering alternatives. This then led to a conversation about eye tests and your purchasing scheme. As a result, a test was booked within the hour. Again, Gary, the optician I saw there, was thorough and committed to ensure my prescription was accurate.
I then met with Mason again to complete my order.
From the outset I felt valued as a customer and was very impressed with high quality service I received.
Also my partner (who is already a customer with David Clulow) needed his glasses checking which was done.
An excellent experience and I have no hesitation in recommending this branch-even though I live 80 miles away!
May 24, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you for taking the time to share such a wonderful review.
We are delighted to hear about your experience at our Covent Garden store and that what began as a passing visit led to such a positive journey with our team. It is fantastic to know that Mason's friendly and knowledgeable approach helped you find a frame that suited you, while also taking the time to discuss our eye care services and purchasing options.
We are equally pleased to hear your kind comments about Gary. Providing thorough and professional eye examinations is something we take great pride in, and it is wonderful to know that he took the time to ensure your prescription was as accurate as possible.
It is especially rewarding to hear that you felt valued throughout your visit and that both you and your partner received excellent service from the team. We will be sure to share your feedback with Mason, Gary, and the wider Covent Garden team.
Thank you for your recommendation. The fact that you would choose to visit us despite living 80 miles away is a tremendous compliment, and we look forward to welcoming you both back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
Advertisement
Excellent service from beginning to…
Excellent service from beginning to end, would highly recommend them
May 16, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you for your kind review.
We are delighted to hear that you received excellent service from beginning to end. Providing a seamless and positive experience for our customers is always our goal, so it is wonderful to know that this was reflected in your visit.
We greatly appreciate your recommendation and thank you for choosing David Clulow. We look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
My appointment was with David Clulow in John Lewis Oxford Street - Do your shopping at John Lewis but avoid the opticians.
My appointment was with David Clulow in the John Lewis Store in Oxford Street on Monday 18th May 2026 at 12.15 for eye test and contact lens check up. I found the experience very tense and frustrating when I told the optometrist I had a hearing impairment which she did not seem to take this into consideration when explaining certain points. She recommended cataract surgery which I am happy to have but first and foremost I am waiting for a hip operation . Nevertheless she said she would send a letter by email for me to present to my doctor. At the end of the consultation she declined to release the prescriptions to me until I had the cataract operation as the prescription would change and she would "be happy to revisit" this appointment and then issue prescriptions. I am not happy with this explanation and find it is an unprofessional attitude to take. There is a long waiting list in NHS for cataract operations which could be anywhere between six and twelve months. I am legally entitled to both prescriptions after the consultation, irrespective of whether or not I purchased glasses or contact lens, and I should not have to be battling for these prescriptions. Very disappointed and I will be taking the matter further . Reception staff are not very welcoming apart from the final lady who was very pleasant and wrapped up my purchases of eyelid wipes and eye drops. I have never come across an optician who refused to release specifications before and it left me feeling unhappy and deflated. I have not had any response to my complaint which I feel has just been ignored.
May 18, 2026
Unprompted review
Great experience
Very thorough eye test by a very professional and friendly lady. The assistant was very helpful & friendly too when I was choosing my glasses
May 15, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Vikki,
Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience with both your eye test and choosing your glasses. I’ll be sure to pass your kind comments on to the team — they’ll really appreciate it. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
Quality range of eyewear and really…
Quality range of eyewear and really friendly and knowledgeable staff. A real pleasure to shop here.
May 16, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Robert,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed our range of eyewear and found the team friendly and knowledgeable. Creating a welcoming and enjoyable experience for our customers is really important to us, so it’s wonderful to hear your kind feedback. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
Advertisement
Good site test
Good site test. Pleasant staff. Good selection of glasses.
May 7, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Geoffrey,
Thank you for your review Geoffrey. We’re pleased to hear you had a good eye test experience, found the staff pleasant, and enjoyed our selection of glasses. We really appreciate your feedback and hope to welcome you back again soon, hopefully we can make that 4 star In to a 5 star next time. Thank you
Kind regards
Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Took their time to help me choose what I wanted. No pressure to buy something I didn’t want.
May 13, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you for your kind review! We’re so pleased to hear you found the team friendly and helpful, and that you felt supported while choosing your glasses. We always want our customers to feel comfortable and never pressured, so it’s lovely to know that came across during your visit. We hope to see you again soon, if they ever need adjustments please feel free to pop in to any of the stores and we will happily do this anytime complementary.
Kind Regards
Customer Care Team
David Clulow opticians in John Lewis…
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and although we have moved out of the area we still travel back for regular eye tests and glasses. Ella and Kiara provided us with a great customer service on our recent visit. We would highly recommend them.
April 16, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your wonderful review and for your continued loyalty over the years. We’re delighted to hear that both you and your husband continue to trust us with your eye care, especially with more complex lenses, and that your glasses have consistently met your expectations.
It’s especially lovely to know that despite moving away, you still choose to travel back to visit us — that truly means a lot to the team. We’ll be sure to pass your kind comments on to Ella and Kiara, who will be thrilled to hear they made your recent visit such a positive experience.
Thank you again for your recommendation, and we look forward to welcoming you both back again soon.
Kind regards
Customer Care Team
David Clulow ⭐️⭐️⭐️⭐️⭐️
Sarah at the team at Bluewater always go the extra mile. Very professional and knowledgeable. Extremely helpful. ⭐️⭐️⭐️⭐️⭐️
👏🏻👏🏻👏🏻👏🏻👏🏻
May 9, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your lovely review! We’re delighted to hear that Sarah and the team at Bluewater continue to go the extra mile and provide such professional, knowledgeable, and helpful service. Your kind feedback means a great deal to the team, and we truly appreciate your support. We look forward to welcoming you back again soon! ⭐️
Kind Regards
Customer Care Team
Advertisement
Amazing service
Amazing service, Harrods Opticians, Andrea Molinaro. At my exam Andrea sent my GP a referral for an issue he saw. He saved my eyesight in my right eye. Extremely grateful for all of your care and expertise.
January 1, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Susan,
Thank you so much for sharing your experience. We’re incredibly pleased to hear that Andrea Molinaro provided such exceptional care and expertise during your eye examination. Identifying concerns early is such an important part of eye health, and we’re grateful Andrea was able to support you so promptly.
Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Andrea and the Harrods team. We wish you all the very best and truly appreciate you taking the time to leave this wonderful review.
Kind Regards
Customer Care Team
Katio and Abby gave me a professional
Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and went at my pace so that I had time to think about what I wanted. They both showed patience and appeared knowledgeable and unrushed. I appreciate the excellent service they gave me.
May 8, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your thoughtful review. We’re delighted to hear that Katio and Abby provided such a professional, personal, and pleasant experience during your visit. Taking the time to ensure customers feel comfortable, informed, and never rushed is incredibly important to us, so it’s wonderful to know that came across throughout your appointment.
We’ll be sure to pass your kind comments on to both Katio and Abby, who will really appreciate your feedback. Thank you again for your support, and we look forward to welcoming you back for your next visit.
Kind regards
Customer Care Team
Extremely slow delivery after ordering places at the store
Extremely slow delivery for prescription lens. Roughly 14 days (10 working days) after ordering it at the shop.
May 6, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you for your feedback. We’re sorry to hear you were disappointed with the delivery time for your prescription lenses. We understand how frustrating delays can be, especially when waiting for new glasses.
While some prescriptions and lens types can take longer to complete, we appreciate that clearer communication around expected timescales is important. Thank you again for your comments, and we’ll ensure your feedback is shared with the team for review.
I have also asked you to send me your details privately, this way I will look into this please.
Kind regards
Customer Care Team
Absolutely terrible
Absolutely terrible. They measured my right eye axis at 15 when it was at 175 before. had it measured again at 180. They caused me a lot of discomfort with eye strain. The cost and bother of correcting my spec made to that prescription.
May 9, 2025
Unprompted review
Reply from David Clulow Opticians UK
We’re sorry to hear about your experience. We understand how frustrating this situation must have been, i did request your contact details privately to have this matter looked into further but did not receiving a response.
We’re very sorry for the discomfort and inconvenience caused regarding your prescription and the issues you experienced with your glasses. This is certainly not the standard of care or communication we aim to provide. We appreciate you bringing this to our attention and will ensure your feedback is taken seriously.
Kind Regards
Customer Care Team
Advertisement
Online ordering is not worth the stress
I had a very poor and stressful experience ordering glasses from David Clulow and would not use their online service again.
My order was marked “out for delivery” for a week but never arrived, with repeated conflicting explanations from UPS and customer service including weather delays, customs issues, system problems, and an incorrect claim that I had changed the delivery address.
Tracking showed the parcel moving between multiple locations such as Luton, Stansted and Essex, with no successful delivery attempts to me.
I spent many hours contacting both UPS and David Clulow trying to get clear information or a refund. Despite the parcel appearing lost, I was told I could not be refunded unless the glasses were returned. One customer service adviser also stated they had too many customers to deal with individual cases.
On Friday I was told the parcel would be recalled and I would be refunded, but it was then unexpectedly delivered on Monday morning without any notice or confirmation.
Afterwards, I was offered an apology and a 30% discount for a future online order, but my request to apply this in store instead was ignored, despite me no longer wishing to use their delivery service.
The glasses themselves are fine, but the delivery process and customer service were extremely poorly handled and caused unnecessary stress and inconvenience throughout.
April 20, 2026
Unprompted review
Amazing service at Bluewater
Wow, what service
Highly recommend DC in Bluewater.
Amanda is super knowledgeable and helpful, honest and attentive
Many thanks
May 5, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Roo,
Thank you so much for your kind words and for taking the time to share your experience at David Clulow Bluewater.
We’re delighted to hear that Amanda provided such knowledgeable, honest, and attentive service—she’ll be really pleased to hear your feedback. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Many thanks,
Customer Care Team
Great for Sunglasses
First time I have visited the store. The staff were really helpful and there was a great selection of sunglasses. Their aftercare is great too.
April 29, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Kevin,
Thank you for taking the time to leave such a lovely review following your first visit to David Clulow.
We’re delighted to hear that our team were helpful and that you enjoyed our range of sunglasses. It’s especially great to know our aftercare stood out to you, as this is something we take real pride in.
We look forward to welcoming you back again soon.
Kind regards,
Customer care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.