Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... See more
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Reviews shaping this summary
I was 10 mins early and met by a very courteous lady at the desk who took my name and guided me to a waiting area. Half an hour later I went back to the desk and shifts had changed and they hadn't bee... See more
Company replied
Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward... See more
Company replied
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... See more
Company details
Written by the company
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Contact info
United Kingdom
- www.davidclulow.com
4.3
Excellent
575 reviews
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Replied to 70% of negative reviews
Typically replies within 1 week
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Awful service
Really expensive and really bad service. Failed to advise me that the frames I had chosen were inappropriate for the lenses. Measured my eyes wrongly. Got annoyed when I pointed out the problems. Charged me extra to revert to an original pair of lenses. Told me this was the last change they would make - despite the changes all being their fault!!! After 2 months I still don’t have a satisfactory pair of glasses. Probably will be asking for a full refund. Avoid!!!
February 8, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Toby,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of service we aim to provide, and I sincerely apologise that you were not properly advised on the suitability of the frame for your prescription, as well as the issues you have experienced with the measurements and lens changes. I also regret that you felt unsupported during the process, and that the situation has taken such a long time to resolve.
I have requested your details so that I can review your case fully and understand exactly what has happened. Please be assured that we will 100% respond to this and work towards putting things right. We will carefully investigate the advice given, the measurements taken, and the charges applied, to ensure a fair and appropriate resolution.
Your experience does not reflect the standard of care we expect, and I appreciate you bringing this to our attention. We will be in touch with you directly once we have your information to resolve this as quickly as possible.
Kind regards,
Customer Care Team
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Great staff and excellent range of frames
Great staff and excellent range of frames. Eye testing is always an enjoyable experience with David who has been working with DC for over 30 years. legend!
February 6, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both our team and our range of frames.
David will be especially pleased to read your kind words — over 30 years with DC truly is legendary, and we’re very lucky to have him! We’re so glad he continues to make your eye examinations such an enjoyable experience.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards
Customer Care Team
Amazing
Amazing, I had multivocal contacts from Specsavers that did not work and there was no effort from the optician to try a different strength or something so I ended up still needing reading glasses 🙈
I made an appointment here and within an hour I walked out with a trial pair of contacts and I do not need reading glasses anymore what a relief
February 4, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your amazing review!
We’re so pleased we could help you find multifocal contact lenses that truly work for you. It’s incredibly important to us that we take the time to get the prescription and fit just right, so you can enjoy clear vision at all distances without needing reading glasses.
Hearing that you walked out within the hour with a successful trial pair — and such a sense of relief — is exactly what we aim for!
We really appreciate you choosing us and sharing your experience, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Fantastic service
Fantastic service, very friendly staff, I am so pleased with this company. Within 5 years my three pairs of glasses all have been purchased from this company, I trust the quality of them. Specially the branch in Wimbledon village.
February 4, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your fantastic review and for your continued trust in us over the past five years — that truly means a lot.
We’re delighted to hear that you’re pleased with the quality of your glasses and the service you’ve received. I’ll be sure to pass your lovely comments on to the team in Wimbledon Village — they’ll be thrilled to know they’ve made such a positive impression.
We really appreciate your loyalty and look forward to helping you again in the future.
Kind regards,
Customer Care Team
Excellent service across the board
Excellent service across the board. I've been coming to DC in Bath now for over 2 years for prescription glasses, sunglasses and now contact lenses. The team is excellent and they've a great selection of glasses.
February 2, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your kind words! We’re thrilled to hear that you’ve had an excellent experience with us across glasses, sunglasses, and contact lenses over the past two years.
It’s wonderful to know that our team in Bath has made such a positive impression, and we’re glad you enjoy our selection of frames. Your support and loyalty mean a lot to us, and we look forward to helping you again on your next visit!
Kind regards,
Customer Care Team
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It was a great experience I mentioned…
It was a great experience I mentioned to the team on arrival that I have generalised anxiety and health anxiety disorders which always makes these things harder than for a normal person. They were great at dealing with me fully explaining everything in the process. The purchasing of new glasses was very good - the collection not so. I was told that they would be in within a fortnight and I’d get a telephone call - over a fortnight no call so popped into branch and they said oh they will be in on the next day. The actual picking up was excellent and treated really well - just a bit better communication if there are delays in receiving would be great - not even a call just a quick email would do.
January 31, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear C Kingshott,
Thank you for sharing your experience and for your honest feedback. We’re really glad to hear that our team was able to support you during your appointment and make the process as comfortable as possible — we understand that anxiety can make appointments stressful, and we always aim to provide clear explanations and care.
We do apologise for the delay in communication regarding your glasses collection. Your suggestion about a quick call or email when there’s a delay is very valuable, and we will be taking this on board to improve our service.
It’s great to hear that the actual collection went smoothly and that you felt well looked after. Thank you again for your feedback — it helps us make the experience even better for all our customers.
Kind regards,
Customer Care Team
Very efficient eye test
Very efficient eye test. I have dry AMD and they are very good at monitoring this with up to date technology. Also the staff are very pleasant
January 27, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Elizabeth,
Thank you for your kind review! We’re delighted to hear that you found your eye test efficient and that our team could support you in monitoring your dry AMD with up-to-date technology.
It’s wonderful to know that our staff made your visit a pleasant experience — we always aim to combine expert care with a friendly approach. We really appreciate your feedback and look forward to welcoming you back for your next check-up.
Kind regards
Customer Care Team
Glad I switched from my previous opticians
I haven't received my glasses yet, but so far my experience has been top notch. Everyone listened to my concerns, made recommendations, and discussed pros and cons of each. I give them 5 stars as I cannot find a reason to deduct any.
January 24, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your kind words and 5-star rating! We’re thrilled to hear that your experience with our team so far has been positive and that we were able to listen, guide, and discuss options with you thoroughly.
We’re sorry your glasses haven’t arrived yet, but we’ll do everything we can to ensure the final part of your experience is just as smooth and satisfying. We really appreciate your trust and look forward to getting your new glasses to you soon!
Kind regards,
Customer Care Team
I use the shop in Bromley and I would…
I use the shop in Bromley and I would like to express how helpful the ladies were there very kind indeed I couldn’t do enough to repair my Gucci sunglasses and I’m leaving this review with very much gratitude for everything they’ve done. I will definitely go back and use their services.
January 24, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Ben Collins,
Thank you so much for your lovely review! We’re delighted to hear that the team in Bromley were able to help with your Gucci sunglasses and provide such a kind and supportive experience.
Your gratitude means a lot to us, and we’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear this. We look forward to welcoming you back and assisting you again in the future!
Kind regards,
Customer Care Team
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Priya and Natalie were absolutely…
Priya and Natalie were absolutely amazing. Very professional and knowledgeable about their products. 5 stars
January 23, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Stevie Porter,
Thank you so much for your wonderful review! We’re thrilled to hear that Priya and Natalie provided such a professional and knowledgeable experience.
We’ll be sure to pass on your kind words to them — they’ll be delighted! Your 5-star feedback is greatly appreciated, and we look forward to welcoming you back soon.
Kind regards,
Customer Care Team
Great Experience, will revisit.
I chose David Clulow opticians within John Lewis, Leeds because David Clulow are an opticians that have Chanel frames. They didn’t have the exact ones I was after.
After a lot of communication with Chi at this branch, I’ll eventually get the glasses with the frames I like & suit even though they had to be specially ordered from Italy. The optician was in my personal superb. Best eyesight test I’ve had in years. The thing I valued most was the TIME & explanation. It maybe a 195 mile round trip for me but worth it. I hope my new glasses work for me.
January 19, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Ozzi, Thank you very much for taking the time to share such a detailed and thoughtful review, this has made me smile.
We’re delighted to hear that Chi and the team at our John Lewis Leeds branch were able to help you find the right Chanel frames, It’s wonderful to know that the communication and service made the process worthwhile.
We’re especially pleased that you found the eye examination to be so thorough and that the time taken and explanations provided made a difference — that level of care is exactly what we aim to deliver.
We truly appreciate you making such a long journey to visit us and hope your new glasses work perfectly for you. We look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Very caring and professional service…
Very caring and professional service from this David Clulow branch situated within John Lewis, Leeds. Great choice of frames too.
January 19, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Francesca, Thank you for leaving such a lovely review. We’re very pleased to hear that you found the service at our John Lewis Leeds branch both caring and professional, and that our selection of frames met your expectations. Your feedback means a great deal to the team, and we hope to see you again soon.
Kind Regards
Customer Care Team
Perfect experience…
Perfect experience…. From first few visits first looking … to final style consultation & eye test .., to hand over. Lily and Jem were wonderful
January 10, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Jackie, Thank you for sharing your wonderful feedback. We’re delighted to hear that your experience was perfect from your initial visits right through to the final style consultation, eye test, and handover. Lily and Jem at Battersea will be so pleased to know their care and support made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
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Excellent service and great advice
Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward to collecting my 2 new sets of glasses. Previously been a customer at both Bluewater and Selfridges London stores before moving back to north yorkshire
January 12, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Denise,
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that you received excellent service and advice during your visit to our Leeds John Lewis store. Chi will be thrilled to know you felt so well looked after, and we’re especially pleased that your experience with our optometrist was so thorough and informative. Taking the time to ensure everything is just right is something we pride ourselves on.
It also means a great deal to us that you’ve continued to choose David Clulow. Your loyalty over the years is truly appreciated.
We hope you love your two new pairs of glasses and look forward to welcoming you again whenever you’re next visiting.
Kind Regards
Customer Care Team
Would recommend
The team are super friendly and knowledgable. My eye test was thorough and the help I received from choosing the lens for my frames was top notch. I also had a demo of the new "hearing" glasses. Very interesting indeed. All in all great experience.
January 14, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a great experience with us.
It’s fantastic to know you found the team super friendly and knowledgeable, and that your eye test was thorough. We’re especially pleased the support you received when choosing lenses was top notch, as getting the right lenses makes such a difference. We’re also glad you enjoyed the demo of the new hearing glasses, they really are fascinating technology.
As a little extra, we wanted to let you know that we currently have a 30% offer on the Nuance frame only, running until 8th February 2026. I actually have a pair myself and can honestly say they’re great, both stylish and comfortable.
Thank you again for taking the time to leave such a kind review. We look forward to welcoming you back soon.
Kind Regards
Customer Care Team
The staff at the Bath store are very…
The staff at the Bath store are very professional and friendly
January 14, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you for your kind words.
We’re delighted to hear that you found the team at our Bath store both professional and friendly. Your feedback means a great deal to the whole team.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Amazing service from Natalie!
Natalie took me through my eye test and clearly explained how everything was going to work. She was incredibly kind, patient, and informative throughout the whole process, which really put me at ease. She made sure I understood each step and answered my questions thoroughly. The service felt professional yet very welcoming, and it was a genuinely positive experience.
January 14, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Nneka,
Thank you so much for sharing such thoughtful feedback.
We’re delighted to hear about your positive experience with Natalie. Taking the time to clearly explain each step, answer questions thoroughly, and ensure our clients feel comfortable is something we value greatly, and it’s wonderful to know Natalie made you feel so at ease throughout your eye test.
We’re pleased that the service felt both professional and welcoming, and we truly appreciate you highlighting Natalie’s kindness, patience, and knowledge. Your comments will be shared with her and the team.
kind regards
Customer Care Team
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Great Experience
The staff and service in the Brighton branch really are amazing. Helpful, knowledgeable and not pushy. Great service all round and highly recommend.
January 10, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Julia,
Thank you for your fantastic review.
We’re so pleased to hear that you had such a positive experience at our Brighton branch. It’s great to know the team were helpful, knowledgeable, and never pushy, that balance is something we work hard to achieve.
Thank you for the recommendation and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Excellent service all round
Excellent service all round ! Eye test was one of the best l have had . Huge range of designer frames and a style club to spread the cost?
January 8, 2026
Unprompted review
Reply from David Clulow Opticians UK
Dear Annette, Thank you so much for your kind review! We’re delighted to hear you had such a positive experience and that the eye test was one of the best you’ve had. It’s great to know you enjoyed our range of designer frames and found our great Style style plan too. We really appreciate your support and look forward to seeing you again soon.
kind Regards
Customer Care Team
Made up for a poor start
I was 10 mins early and met by a very courteous lady at the desk who took my name and guided me to a waiting area. Half an hour later I went back to the desk and shifts had changed and they hadn't been told about me. So not great so far but having found their mistake they were very apologetic, I saw an optometrist immediately and she was excellent. How you deal with mistakes is hugely important and they did that very well. I will return!
January 7, 2026
Unprompted review
Reply from David Clulow Opticians UK
Thank you for taking the time to share your experience and for your honest feedback. We’re very sorry for the confusion at the start of your visit and appreciate you bringing this to our attention.
We’re pleased that once the issue was identified, our team were able to resolve it quickly and that you felt well looked after by our optometrist. Your comments about how mistakes are handled mean a great deal to us, as we’re always striving to improve our service.
Thank you for your understanding and for choosing to return, Hopefully we can make it a full 5 stars next time. We look forward to welcoming you back and ensuring your next visit is seamless from start to finish.
kind Regards
Customer Care Team
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