Terrible Experience
It was a very bittersweet experience (mainly bitter in the end).
It started off fine with picking out a beautiful suit but everything after was very subpar and far from ideal. So after putting the suit aside, Francis put pressure on me saying that normally suits aren't put on hold without a deposit and then told me he would call me in the next day or two. He didn't but I went into the shop and spoke to Kasper. He told me to come in on Thursday (two / three days after Francis said I had to make a decision to purchase). This also made me nervous about my upcoming wedding. I asked Kasper if I could go in earlier on Thursday and he said he would confirm with Francis. I never heard from either of them.
Then I show up on Thursday and Francis says he doesn't have time and Kasper starts to help me. You can imagine I'm quite peeved that I was told to return by someone who could have helped me earlier that week. At this point I felt like my time was very much being wasted and not respected.
Francis somehow finds the time to sell me the clothes including an oversized shirt with the promise of tailoring (they were out of stock of a properly fitting shirt). He also quoted me tailoring prices of 200 DKK and the prices at the recommended tailor were in fact 330 DKK (more for the suit due to "hand stitching"). We agreed that the cost of the tailoring would fall under my budget but instead I left spending 50% more than expected. To fix this Francis offered me “credit” but I find it very unfair that I'm being forced to return to the shop to spend it. I just want credit back to my account and to be done with this (as you can imagine). When returning to the store to pick up my suit, there was meant to be a note regarding my “gift card”. Of course it wasn’t there and Francis had to be called to confirm.
Please note that my shirt tailored by the recommended tailor ended up being too short and my jacket sleeves too long. When I went back to the tailor and he refused that he made any mistakes. The look I was sold by Francis isn't what I ended up paying for. I'm very sad and disappointed that my wedding photos look as they do... at least my bride looked beautiful.
As an aside, I was offered 1 drink on the first day about 30 minutes into my visit. I don't mind but don't advertise a "come hangout and have beer" vibe. I also noticed how quickly others were offered drinks upon entering the store.
Please note I wrote an email to David first and also asked Kasper to have David call me before posting this… of course, I haven’t heard from anybody.
