de Bijenkorf Reviews 

In store shopping was great. There were plenty of brands and staff to help.

Ordered the 550 EUR bag via webshop (order number 43746550). On third of February the bag was received. But it was a different, smaller (way cheaper!) size with the price tag of ordered size (red flag and seems like a fraud). Had to explain and convince them that it’s not the bag I ordered (because of course, apparently it’s not visible) and was told first by the customer service that I can change it physically to the bag that I ordered and paid in the Den Haag shop. The site is stating that it's impossible so I had to recheck. After the comment I was told that "yes, you can return it unfortunately only by the post". Which I did. And then? Surprise! It got lost! 2d surprise no money will be returned...So to summarize it - NOT only De Bijenkorf DIDNT send the item which I ordered and paid, they MADE me return the WRONG item by Post NL (didn't mention the insurance - nothing!), now they are washing away it's liability saying that “SENDER IS RESPONSIBLE FOR SENDING” and keeping my money refusing to return it. Sorry - absolutely unacceptable. It wasn’t my choice to return the item - ITS THE SHOP WHO MADE THE MISTAKE. Will never recommend such a bad service. Before jumping into all the legal proceedings - maybe the management will have a look and return my money back. The Shop doesn't give a damn about the customers and reputation at all. Reading all the reviews can’t believe you guys are still running business.

I am writing another review as I have waited over 8 days to get a response to my emails just to be told I have already gotten my refund.

I have just sent over my bank statements because I am being accused of 'lying'

You guys have the most stuck up and worst customer services I have ever experienced

REFUND ME MY MONEY NOW

Buy nothing at bijenkorf! I have returned two items to them (one order), the return was delivered to them on 23-01-2024 (I have provided them more than once with proof of delivery and track and trace link of post nl) but they say that they haven't received the package and they are not going to refund me back! Nobody in this company bothers to look at the proof of delivery or conduct a proper research on where this package is. According to post nl the return was delivered to bijenkorf and it looks like the personel of bijenkorf lost the package in their own warehouse or did not process it correctly... It's a mess and not a respectful company.
The only answer they give, despite the proof of the delivery, is that they haven't received the package (again, not true, see the proof of delivery...) and they don't want to refund me back.
If they won't be able to solve this issue and refund me back then unfortunately I will have to open an official complaint about this store and if necessary, take other actions.

Everybody else it to be blamed instead of bijenkorf while they are the ones that are clearly at fault. Customer service of this company is also useless! They do nothing to solve the problem, they don't answer WhatsApp messages and when you call and somebody finally picks up the phone they are very incompetent. Instead of doing their job like e.g. checking provided by customer information and communicating them to other departments they don't do it. You have to waste your time and waste your nerves pushing them to take even a simple action and even then they cannot do it properly. They have serious communication issues and are very unprofessional. Customer Service employees cannot make simple decisions or take any proactive actions. What are they doing then?! Terrible, untrustworthy company and incompetent people!

Reading some of the below reviews I see that I am not the first person, (even in this month!) that has the same exact problem with bijenkorf: bijenkorf employees claim that they haven't received the return and refuse to pay the client back, even if there is a clear proof that the package was delivered back to them. It doesn't look like a coincidence when multiple customers within one month having their returns magically disappeared at the premises of bijenkorf in an exact same way. That already says a lot about this company and their personel and confirms that there is something very wrong and shady going on there. It is as good confirmation as the crashing amount of negative reviews on this website! It's a huge mess and it seems like responsible people have zero control over it. Do something about it!

I had the my worst experince with this online company. I will not recommend to this anyone. This company is not trustworthy. Dont lose your time with them. I had placed an order, the item was there, the payment was ok. No problem on myside. It was a birthday gift and I really needed to get it. First, it got delayed then I got an email that it was cancelled because I dont know why it was all of the sudden out of stock. Please, do trust this company. Dont waste your time. There are a lot of other good companies that can deliver on their promises. IT is a big LIE on their website. Order today recieve tommorrow...... LIERS....

They pretend like a luxury shop while giving zero **** with their customer support.
So your order can be delivered to a random place (your home address or a pick up point) even though you select your preference during your order on Bijenkorf website.

Well the items you sell are sold in other shops which will be preference from now on!

Bijenkorf refuses to investigate a return package worth €466 that is still with PostNL since end of November where they are the customer because it is a provided return label. After being ignored on my attempts to get them to investigate, they also refused to acknowledge the consumer law in NL where when a proof of shipment is provided, they have to refund within 14 days. I will bring this matter to the ACM and hopefully they can mediate it as they are definitely ignoring the customers. Such a disappointing experience with such a big company and it makes me feel scared to make future purchases.

Update:
It’s been more than 4 months since my request to ask Bijenkorf to investigate with PostNL on my return package that is still with PostNL, and until today they just say it’s my responsibility without even wanting to start an investigation. PostNL will not talk to me so I cannot do anything.

Been telling my colleagues and friends about this issue, and they also said they feel scared to buy from Bijenkorf ever again

I wouldn't recommend. First order before Christmas canceled even though the bag charm is still showm as available. But okay, I knew it was Loewe boutique's fault, not necessarily de bijenkorf.
So yesterday I gave them another chance and ordered a Zimmermann dress. Shipping very fast, the dress arrived today. However, they invent their own sizing! I wouldn't even mind that, they can call an IT 52 size XXS, for what I care, but THERE NEEDS TO BE DESIGNER SIZING INDICATED NEXT TO WHATEVER SIZING YOU'RE INVENTING.
I wanted a Zimmermann size 2, correctly deduced that 40 meant just that (as it's IT 44, so Zimmermann 2),but the dress I got is a size 3! So It 46, and a 42 not 40. Such a mess.
I don't think I'll be giving them any more chances though I did appreciate a return label provided and fast shipping.
You need to show designer sizes because otherwise it's simply misleading consumer practices.

Absolutely pathetic. I ordered an article the wrong article is sent, I am inconvenienced to return the article. I reorder it and again the incorrect article is sent after a huge delay in shipping and the customer center says there is nothing they can do. Will never order from them again

We bought a Christmas tree and DHL lost our package. It has been more than 10 days and Bijenkort doesn’t reply to our emails. They don’t return our money and don’t send another tree. This is so frustrating. Give my money back!

I am writing to express my deep disappointment with my recent experience. I have lost nearly €500 due to the carrier losing my package. Despite this, the customer service team at de Bijenkorf has refused to compensate me or replace the goods. This situation has caused me significant stress and frustration.

I am greatly disappointed with De Bijenkorf about their customer service. I have returned one of their packages and needed their assistance with Post NL to start an investigation as the return label is from De Bijenkorf. Despite having contacted them more than 10 times they continue to dodge responsibility and mention that there isn't anything they can do despite explaining me very carefully on my end that they can easily start an investigation with Post NL as a business customer of theirs as I am not allowed to do so. The returned package was +240€ and they refuse to cooperate in any way. This is not what I would expect from a high end retailer like De Bijenkorf.

On the 16th of September I bought 4 Ralph Lauren Polo shirts, during the week I noticed one of the shirts had not been stiched properly and the others shirts fabric quality just wasn't good. I went back to bijenkorf in Utrecht, where I bought them, to return them, they only allowed me to return the damaged one and not the others because aparantly I need to have the tags still on. I tried to find this condition on the bijenkorf website terms and conditions, but I couldn't find anything that mentioned that I need the tags still on, I thought I had 30 days to return it. Atleast that is what bijenkorf says proud on their website. I contacted bijenkorf support after to find out if this is the case and even they did not know and said I should try and just return it. Which wasn't at all helpful.

I will never buy here again. And especially never buy Ralph Lauren again. Their quality is horrible.

I ordered a watch on 22nd of June of 412 euros and it got delivered on 24th June. I wanted to return this product and i asked my husband to return this watch because i did not want it anymore. My husband sent an incorrect watch by mistake and when de bijenkorf has responded back to me saying that they have received incorrect item for which i responded that this was a mistake from my end and i do have the right watch which i can send it back to you. De bijenkorf returned the other watch and after i received it i sent back the right item on 22nd of July through postnl with the tracking slip given in my account and the tracking shows that it was delivered on 27th Of July. Its's been one month of following up with them and they simply say that we have decided to not refund for this order without any reason because we have not received your return shipment which is not possible because tracking shows that it has been delivered to the warehouse. I raised a dispute with postnl as well but they have confirmed that the package has been delivered at the given adress. I told them you cannot keep the product and the money, send back the item to me at least i will try returning it in a store but the only response that i am receiving is 'we stand by our decision.' Isn't this fraud? what should i do now?

Yesteday i bought a nars orgasm mini blush. I just opened it and see that product has hardened. It is stone-like and never gives color. I tried it with my finger and brush. I don't live in the Netherlands so I can't go back and return it. I will try to send it by mail.

I am very afraid for my safety after an experience at the store on Saturday. I had an experience very similar to someone named Ard who posted on April 10, 2023. I have never been so humiliated, embarrased and insulted in my life. I had an experience very similar to someone named Ard who posted on April 10, 2023. I have never been so humiliated, embarrassed and insulted in my life. I want to warn other foreigners and persons of color.

I visited the store looking for jewelry. I have purchased jewelry many times before at this store. I went to the Tiffany counter and the Cartier counter. I left without purchasing anything. On the way out of the store I was followed out by security and told the alarm went off and I may have stolen something and needed to return to the store. I asked for the security guards name which he would not reply even with me asking three times. He just kept stating I needed to go back into the store. I told him that I did not want to and asked for a manager or the police several times. A manger finally came, I recounted what had happened. He stated again I may have stolen something and needed to return to the store so they could look in my bag. I told them I did not want to return to the store but to please call the police and they can look in my bag.

After a short while another security guard with glasses appeared and was quite aggressive and told me that if I did not return to the store he would tackle me amd force me into the store. I again asked for the police. The manager and this guard got very close to me and I asked when they were so close. I tron a step bake to get space between myself and them and the tool a step forward. I took another step back and they took another step forward and then the manage made some gesture and I was tackled and called names by the guard with glasses and long hair. I was dragged back into the store.

I had been screaming for help and the police and many witnesses saw this happen. Some police appeared from the crowd just as I was dragged through to turn style by several guards. The police checked my bag and confirmed I had not stolen anything and I was then allowed to leave the store.

As I mentioned, I have been in this store before and I have purchased jewelry there before, but now I am afraid to return to this store and afraid for my safety. I will not go back to this store and I do believe my treatment may have been racially motivated. I never tried to leave like a thief would, I only demanded the police since so was being accused of theft multiple times. I am physically and mentally injured by this incident and hope by writing this it will not happen to anyone else. The security guards really need better training and should not be allowed to tackle someone whose only request was for the police to be called. Additionally, I do not appreciate being called derogatory names by the security.
I have left out a few minor details in the name of brevity, but this is what happened to me today. I will never return to that store and possibly never to the Netherlands as a result of this incident. Machines do make false alarms, a valued customer should not be treated like a criminal based on a machine!

Terrible experience to return a broken new watch (bought 2 weeks ago) tonight! It is an automatic watch but in 2 weeks it stopped twice even I wear it everyday. When I was trying return back or want a replacement in De Binenkorf Rotterdam tonight, staff (a young lady) insisted that it is normal for the automatic watch to stop when I took off it (even just for one night) with arrogant attitude. Finally I requested to meet her manager to resolve the issue, but I am frustrated about my bad experience and disappointment about store….

Needed a last minute gift for mothers day, and arrived within 24 hours. Super happy with it. Will order again.

My family and I are the black diamond members of debijenkorf, we are used to shop a lot at Bijenkorf, not because we need something, just because we like shopping and want to have new things. But two months ago, we bought two watches at the same time at the counter of Blush in de bijenkorf Maastricht, one of the two on the spot already does not work at all, the lady said it has to be sent to the service center for repair. It is a new watch, just paid already doesn't work. Luckily we tried the watch at the counter when the lady is around. We have waited for weeks to get the repaired watch back, I mean it is a brand new, just bought it already sent for repair. It doesn't give us a good feeling. So we decided to bring the other watch(bought together with the repaired one and it is completely new in the original packing) to Blush counter in Maastricht for return, the lady at the counter of Blush was very unfriendly, very rude to us with a lot of questions. To be honest, I have never seen anyone in a shop behave like this. So it brings me a thought, I bought a 14k gold Blush necklace from her 3 months ago and haven't used, it would be smart to return it to her and never buy anything there. So I went to debijenkorf Maastricht yesterday afternoon around 6:00 o'clock. When she saw me, she showed extremely ugly face to me. Then she said to her colleague in Dutch: "she is the friend of, I had enough of... "(Translated, she thought I don't understand but I do) a lot of unpleasant comments and then she said to me the color of the necklace I bought is a bit different than the one she has so the return is refused. I was furious, it is unbelievable, I mean I bought a 14k gold necklace from Blush debijkorf Maastricht not something is made from brass from a night market. How can it be possible losing color for storing in the original box for 3 months unless the products you are selling is unqualified. This is a such unknowledgable comment for refusing my return I have never heard. I have searched a gold expert that it is impossible for a brand 14k gold product losing color in 3 months for storing in the original box. I bought a lot of items from de bijenkorf that have not been used for a year or even longer, the reason I want to return this necklace after 3 months of buying is because we don't want to have any contact with this lady at Blush counter in debijenkorf Maastricht anymore. This is the worst worst shopping experience I ever had. I sincerely advise all the shopping lovers DO NOT buy anything from her, because if you change your mind to return it then there will be a huge discussion and very unpleasant people in front of you. Which you have the full right to return the unsatisfied products you buy no matter where in the Netherlands. Is it possible that the management of debijkorf can give me a proper reply?