de Bijenkorf Reviews 

Very happy with deal and service, got really good price on expensive item I had been watching/wanting for some time, delivered in good time, great quality, very happy customer

In the beginning this is my first order from debijenkorf and I'm so disappointed from the customer service help the problem start i got notification by phone my order delivered and i was not in home and i live with building with more than 50 apartments, i contacted them to see where is my order and they told me don't worry sometimes showing delivered but it's not really delivered, i said OK i was waiting the rest of the day to get my order but i get nothing,
They start investigating and i received funny answer from them
( Naar aanleiding van jouw eerdere contact wil ik graag even terugkomen op jouw vraag over jouw bestelling.

Het onderzoek naar jouw pakket is afgerond en DHL geeft aan:
Het onderzoek naar aanleiding van je eerdere bericht over zending JVGL06126437000809697024 is afgerond.

Het onderzoek is afgerond en er zijn geen afwijkingen naar voren gekomen. Er is bevestigd door de chauffeur dat het pakket bij het opgegeven adres is afgeleverd. De GPS locatie vastgelegd ondersteunt dit.)

Als je vragen hebt, helpen wij jou graag verder! Je kunt dan reageren op deze e-mail. Andere mogelijkheden om contact op te nemen vind je op

Met vriendelijke groet,

Sylvian
Online Specialist
Klantenservice
de Bijenkorf

Is that answer???? For a customer doesn't know where is the box ???
The problem is that I could not find the box and I do not know to which person the box was delivered and there is also no additional information if the box was delivered to someone else.

I hope that extra time and help can be given, it is not nice to leave the customer without solutions, because I really want what I paid for.
I need a solution

All good and as promissed. Yesterday ordered today delivered.
Perfect because I really needed it for tomorrow.
Based on other reviews I got lucky but from my side I can recommend ordering here.

AS YOU CAN SEE FROM BELOW. RIDICOLOUS. BOX HAS BEEN GIVEN TO SOMEONE ELSE (MOST PROBABLY) AND THEY DON'T ABSOLUTELY CARE. THEY JUST GO ON SAYING IT HAS BEEN PICKED UP WITH VALID ID - THAT WAS AT HOME WITH ME. I DON'T REALLY UNDERSTAND WHY YOU DON'T WANT TO HELP A PERSON WHO IS JUST ASKING FOR HELP, ALSO THE SERVICE POINT IS STILL QUITE IMPRESSED BY THE FACT THAT YOU DON'T WANT TO JUST ACCEPT THE FACT THAT THE BOX DID NOT REACH THE RECIPIENT, DESPITE THE TRACER SAYS SO IN AN WRONG WAY

Coherence and more Conscious is about regulation and to inspire us a humans we need to be spacebrains all of Us.

I am really happy with the service offered at the Charlotte Tilbury counter in Maastricht! The salesperson, Rocio, was incredibly helpful and knew just the right products I needed!

I usually don't take the time to write reviews, but I wanted to highlight the exceptional service provided by Charlotte Tilbury's make-up artist, Rocio. She was kind, professional, and incredibly knowledgeable, guiding me with my best interests in mind. Thank you, Rocio!

They are thiefs , I received an order that was completely wrong, not only was it the wrong size but it was incomplete! And they refuse to refund me

My first order arrived and I tried to return one item. I tried logging in for 5 days to make a return, but I couldn't. I've emailed customer support 3 times, but they don't seem to be able to fix it. I called their customer service and they just hung up on me! I can't believe how bad their customer service is.

Bijenkorf Eindhoven 25th October: stand of Diptyque. A man, employee, rushed to come back to the stand where he was serving, looked at me and TURNED BACK. Apparently I am not good enough. Funny to be judged by a random employee who believes (haha good for him) to be better. Just wow.

I used to love De Bijenkorf, However beware if you have a gift card or are buying one for someone… I received one as a leaving gift, But they have an expiry date, i was no longer living in the Netherlands and they don’t deliver beyond The Netherlands or Belgium, I thought it would be ok as I like to visit The Netherlands. When I contacted them to try and get an extension on my 200 Euro gift card they said.. NO and No exceptions… Which I think is disgraceful, I wasn’t like I was asking for the money, all I wanted to do was extend it until I could visit and pick something…. quick to take the money for the gift card.. but not happy to help !!!! Very disappointed

I bought a pair of Veja shoes online at Bijenkorf. The left shoe has some problems with the sewing. And the sole seems very unstable, it feels like a bent stepping. After three uses it caused pain on my left foot. I contacted the store and they said they can do nothing about it, but try to fix it for me. The return date of the product according to their policy has passed, and even it being a factory problem they cannot replace my shoes. Fixing a brand new pair of shoes? Non-sense. It’s clearly a factory problem and nor Bijenkorf nor Veja can do anything about it. I don’t recommend none of this two. Avoid buying with them.

i never write any feedback about store but today experience i have to share . I went to the utrecht store and near to the entrance while entering the alarm buzz the sound and i cooperated with the security to check bag . if you have camera may be incident must be recorded . he was calling somebody and the guy was not responding . I waited near entrance but then i felt embraced why i was waiting unnecessary and i decided to come back but the security was not let me get out of store . I want to know for what reason , i was harassed by this people and even i did not enter store and i was like not allowed to leave . There are three guys stoping me for what reason .I was regular customer of this store but yes of course i will never visit the store again which wont impact the business . customer service can be improved and please don't harass people like this .

Amazing experience throughout several purchases during entire day in Amsterdam. No regrets of visiting it at all. Totally recommend!

The waiting line is extremely long, you can count at least 1hour of standing behind the door. They don’t have sufficient sales people and their stock is low. In line they asked me for which product I came, almost all sizes were not in stock anymore and on top of that the 1 size that was still in stock, they were not able to put it aside. Meaning that there is a risk that after waiting 1hr in line, I’m still not able to buy the product I waited for in line.

Great customer service

Love, love, love this indoor mall. People are always friendly and Refunds are easy and you get enough time to try out their items/ clothing.
I’ll always go back to shop there. The only negative is, you have to pay for parking and its hella expensive🤦🏻‍♀️

Maastricht cafe experience (pathetic service)
This was one of the worst cafe experiences I have ever had. Ordered a smoothie as they looked nice from what was advertised (falsely). When I received it, it was in a tiny glass and by the taste it was clearly from a supermarket. I am familiar with one in particular from Albert Heijn that costs me €1.09 which tasted exactly the same and had a larger quantity than this glass which cost me €4.50. Total ripoff, also when I went to use the toilet they were charging 50 cent!! I have never seen this in a cafe for paying customers

My orders are always as is in the description. Always delivered on the next working day and they provide tracking. Pleased with the services. Just became a member for free shipping above 40 euros.

As a person with coeliac disease, you’d like to think that a huge company like the Beijenkorf would be able to provide for allergies in the restaurant and specifically for gluten free sandwiches. However, there was nothing available for me to eat: no sandwiches, no cake… Not good enough! Customer service lacks here, especially because some other Beijenkorf companies like the one in Utrecht does have GF options.

Please start making it easier for people with allergies instead of focusing on vegan options and normal food. Coeliac disease is NOT a choice!!