deepcharts™ Reviews 

256
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its advanced tools, customization options, and ease of use, making it suitable for professional trading. The customer service and support staff are frequently described as top-notch, professional, and incredibly responsive, often resolving issues quickly and effectively, even on weekends. Many people appreciate the team's passion, helpfulness, and dedication to improving the platform, which contributes to a positive user experience. However, some customers reported issues with platform performance, experiencing lag and unresponsiveness compared to other software. A few other people also felt that important functionalities or educational content were not included in their package, leading to disappointment. Some reviewers mentioned dissatisfaction with unresponsive support regarding refund requests or issues with non-working offers.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the support team as... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the support team for being incredibly... See more

Product

People report positive experiences with the product, with many describing it as incredible software and a... See more

Response time

Consumers consistently report positive experiences with response times, highlighting that support is highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like this software. I know I see other reviews or forums online about there being better orderflow software... I could care less. The DeepCharts team has made orderflow an easy and accessible... See more

Company replied

Rated 5 out of 5 stars

Deepchart team has done a great job with an all in one Suite. No more paying for other software subscriptions and data for each one. One Subcription, one data thats all you need with Deepcharts. Also... See more

Company replied

Rated 5 out of 5 stars

Outstanding platform and even better support. I've been using Deepchart for my Nasdaq (NQ) orderflow trading, and the depth of the tools — footprint, volume profile, delta, and now the MBO-based... See more

Company replied

Rated 5 out of 5 stars

Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unles... See more

Company replied


Company details

  1. Software Vendor
  2. Software Training Institute

Written by the company

We provide serious traders the best tools to analyze orderflow, trade smoothly, track trading metrics, backtest deeply and enforce sustainable risk management. Footprint charts, Volume Profiles and Big Trades are only some of the very powerful analytical tools we provide. We collaborate with the best traders and researchers in the world to provide powerful proprietary studies such as IVB and DeepEffort and many others. Our softwares are used in institutional and proprietary trading floors all over the world and can seamlessly connect to all major futures exchanges, brokers and modern "prop-firms" through DxFeed, Rithmic and CQG. All our softwares and technologies are powered by Volumetrica Trading.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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Asks customers to review

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Replied to 88% of negative reviews

Typically replies within 1 month

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4.6

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(256)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been using Deepcharts since October 2025... its mindblowing

I’ve been using Deepcharts since October 2025, and after trying platforms like NinjaTrader, MetaTrader, cTrader, Thinkorswim, and several web-based platforms, I can confidently say this is the most user-friendly trading platform I’ve ever used.

The indicators, order flow tools, and the quality of data available have completely changed the way I trade and make decisions. Everything feels designed for serious traders who actually need speed, clarity, and precision.

One of the biggest differences is the support team. They are available 24/7 and have always been there whenever I’ve had questions about the platform, data feeds, or indicators. That level of support is rare nowadays.

The educational content alone — especially around order flow and how to properly use the indicators — is worth far more than the subscription cost. It’s not just a platform; it’s an ecosystem that helps traders improve.

If you want to trade professionally, you need professional tools, and Deepcharts is exactly that. At this point, I honestly can’t see myself going back to older platforms unless something significantly better is created in the future.

May 21, 2026
Unprompted review
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Reply from deepcharts™

Hi Roman,

thank you for taking the time to share such a detailed and thoughtful review.

We truly appreciate your perspective, especially coming from someone who has experience with several well-known trading platforms over the years.

It’s great to hear that you value the usability, order flow tools, data quality, and overall trading experience provided by DeepCharts. Creating an environment focused on speed, clarity, and precision for serious traders is exactly what we strive for.

We’re also very glad to know that the support team and educational content have made a meaningful difference throughout your journey.

Your description of DeepCharts as an ecosystem rather than just a platform genuinely means a lot to us.

Thanks again for your trust, support, and for being part of the community since 2025.

The DeepCharts team

Rated 5 out of 5 stars

Great platform

Great platform

May 21, 2026
Unprompted review
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Reply from deepcharts™

Hi Pedro,

thank you for your feedback and support, we truly appreciate it.

We’re glad to hear that you’re enjoying the platform.

Thanks again for your trust.

The DeepCharts team

Rated 5 out of 5 stars

the best platform for orderflow

dont waste your money on OF , get deepchart and start your OF, if you know what i mean!!!

May 21, 2026
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Reply from deepcharts™

Hi Anas,

thank you for your enthusiasm and support, we really appreciate it.

We’re glad to hear that DeepCharts has had such a positive impact on your (OF - lol) order flow trading experience.

Thanks again for your trust and recommendation ;)

The DeepCharts team

Rated 5 out of 5 stars

Came from Atas. Never was satisfied more

I came to DeepCharts from Atas and I was really satisfied with my experience here. Everything just works smooth, obviouse and comfortable to the eyes. I needed ChatGPT to set my Atas up. Here I just have to look around and it all comes as it should be. Amazing UI, amazing platform, tons of features. Even tho its a bit more expensive, one good trade will cover the difference for the year ahead

May 21, 2026
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Reply from deepcharts™

Hi Andii,

thank you for taking the time to share your experience.

We truly appreciate your comparison and are very glad to hear that the transition to DeepCharts has felt smooth, intuitive, and comfortable for your workflow.

Ease of use, clarity of interface, and accessibility of advanced tools are all areas we put a strong focus on, so it’s great to know that this made a real difference for you.

We’re also happy to hear that the overall platform experience and feature set have met your expectations.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Number 1!!!!

I have been an order flow student/trader for 8 years, and have used all of the so called best platforms on the market. I can honestly say that Deepcharts stands out as the very best and still has not realised it's full potential! The platform, team and education is on another level! Thank you.

May 21, 2026
Unprompted review
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Reply from deepcharts™

Hi Jason,

thank you for sharing your experience and perspective.

Feedback from traders with many years of order flow experience and exposure to multiple professional platforms is especially meaningful to us.

We’re very glad to hear that you value not only the platform itself, but also the team and the educational side of the ecosystem.

It’s also motivating to hear your thoughts about the future potential of DeepCharts as the platform continues to evolve and improve.

Thanks again for your trust, support, and for being part of the community.

The DeepCharts team

Rated 5 out of 5 stars

I’m very satisfied

I’ve been using DeepCharts and DeepDom and I’m very satisfied with both platforms.

The interfaces are intuitive, clean, and easy to use, which makes the trading experience much smoother and more efficient. Even advanced tools are presented in a simple and accessible way.

Another great aspect is the customer support: the team is very responsive, efficient, and always kind and helpful whenever assistance is needed.

Excellent platforms for anyone serious about order flow and intraday trading.

May 21, 2026
Unprompted review
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Reply from deepcharts™

Hi Carlo,

thank you for taking the time to share your experience with both DeepCharts and DeepDOM.

We’re very glad to hear that you appreciate the usability, clarity, and efficiency of the platforms, especially when working with more advanced trading tools. Making professional order flow tools accessible without sacrificing depth is something we strongly focus on.

We also truly appreciate your kind words regarding the support team and the assistance provided whenever needed.

Thanks again for your trust, support, and for being part of the community.

The DeepCharts team

Rated 5 out of 5 stars

10/10 customer support

May 20, 2026
Unprompted review
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Reply from deepcharts™

Hi Ethan,

thank you for your feedback, we really appreciate it.

We’re glad to hear that you had such a positive experience with our support team.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Not Perfect Yet, but Moving in the Right Direction

I’ve been using deepcharts for a while now, and honestly, my experience has been very positive so far.

I’ve been using deepcharts for a while now, and overall I’m really impressed with the platform, the tools, and especially the community behind it.

People should remember that DeepCharts is still a relatively new and fast-evolving platform. When a company continuously develops new features and advanced tools, occasional bugs, lags, or technical issues are normal — especially in professional trading software connected to live market data.

What makes DeepCharts unique to me is that it’s not just a platform subscription. They regularly do live sessions, workshops, and community interactions, which creates a much more active learning environment compared to many traditional platforms.

I also had very positive experiences with the support team. Whenever I had a problem or question, they responded quickly and genuinely tried to solve the issue as fast as possible.

Of course no platform is perfect, especially in the early stages, but I appreciate that the team keeps improving the software, adding innovative features, and actively supporting the community instead of leaving the platform stagnant.

So far, my experience with DeepCharts has been very positive, and I’m excited to see how the platform develops in the future.

May 20, 2026
Unprompted review
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Reply from deepcharts™

Hi Andrè,

thank you for taking the time to share such a thoughtful and balanced perspective.

We truly appreciate your recognition not only of the platform itself, but also of the ongoing development process behind it. Building and continuously evolving a professional trading environment connected to live market infrastructure is a constant challenge, and feedback like yours helps highlight both the progress made and the importance of continuous improvement.

We’re especially glad to hear that you value the educational side of the ecosystem — including the live sessions, workshops, and community interaction — as well as the responsiveness of the support team whenever assistance was needed.

Your balanced approach and understanding of the realities of software evolution are genuinely appreciated, and we’re happy to hear that your overall experience with DeepCharts has been positive so far.

Thanks again for your trust, support, and constructive feedback.

The DeepCharts team

Rated 5 out of 5 stars

Deepchart's support is incredibly fast…

Deepchart's support is incredibly fast and excellent. Within 10 minutes, everything I needed to set up was completed. Thank you! I highly recommend it.

May 20, 2026
Unprompted review
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Reply from deepcharts™

Hi Eligiusz,

thank you for your feedback, we truly appreciate it.

We’re very glad to hear that the support team was able to help you quickly and get everything set up smoothly in such a short time.

Thanks again for your recommendation, trust, and support.

The DeepCharts team

Rated 5 out of 5 stars

Very fast support.

May 20, 2026
Unprompted review
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Reply from deepcharts™

Hi Elias,

thank you for your feedback, we really appreciate it.

We’re glad to hear that you had a fast and positive experience with our support team.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

from day one the whole team have been…

from day one the whole team have been really great the support team go above and beyond to sort your issues out night and day the coaching and tuition is also very good for the first time in a long journey I feel the lights is at the end of the tunnel and deep charts has definitely made a difference to how I see the charts.

May 20, 2026
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Reply from deepcharts™

Hi Jonathan,

thank you for sharing your experience with us.

We’re truly glad to hear that the support team, coaching, and educational side of the platform have had such a positive impact on your journey. Trading can be a long and demanding path, so hearing that DeepCharts has helped change the way you see and approach the markets genuinely means a lot to us.

We also really appreciate your recognition of the effort the support team puts in day and night to assist users whenever needed.

Thanks again for your trust, support, and for being part of the community.

The DeepCharts team

Rated 3 out of 5 stars

Decent software

Just a pain to be upsaled constantly and then more features are added for more monthly payments. The software itself is great but the cost is very high to be constantly upsaled as well.

May 12, 2026
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Reply from deepcharts™

Hi Spartan,

thank you for sharing your perspective.

We understand that frequent feature releases and additional optional products can sometimes create the feeling of being constantly upsold, especially for users who prefer a more all-inclusive structure.

The goal behind expanding the ecosystem is to provide specialized tools for different trading workflows and levels of experience, but we understand that balancing innovation, pricing, and perceived value is extremely important.

Feedback like yours is valuable because it helps highlight how these decisions are experienced from the user side.

The DeepCharts team

Rated 5 out of 5 stars

The best orderflow trading tool I ever…

The best orderflow trading tool I ever used and the support is really great, they help you with everything. I have really nothing to complain about this company. It's worth 10 stars if I could give it. I recommend it to all traders. It's it's really great. Thanks to the deepcharts team for all your support and helping me out

May 20, 2026
Unprompted review
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Reply from deepcharts™

Hi Davy,

thank you so much for the incredible feedback and kind words.

We’re truly glad to hear that both the platform and the support experience have had such a positive impact on your trading journey.

Knowing that you feel supported whenever needed and that you would recommend DeepCharts to other traders genuinely means a lot to us.

Thank you again for your trust, enthusiasm, and support.

The DeepCharts team

Rated 5 out of 5 stars

The platform is amazing the heatmap…

The platform is amazing the heatmap quality is the best ive seen, clear and easy to use... the tachnical assitants are also very helpfull if you do struggle with anything.. thank you team at Deepcharts

May 19, 2026
Unprompted review
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Reply from deepcharts™

Hi Renier,

thank you for your feedback, we truly appreciate it.

We’re very glad to hear that you’re enjoying the platform and especially the quality and clarity of the heatmap tools.

It’s also great to know that the support team has been helpful whenever needed.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Excellent platform for the price you are paying.

For those that are looking to support a small passionate team of traders that put so much effort into what they do, the deepchart team is great. During a busy time of releasing deepdom and the problems they were having, they were still so helpful and professional throughout the chaos of the release. I could tell that the member thay helped me was in the deep but managed to sort out my issues as best they could. This is not your corporate company that is in in for profits alone, they are a team of people like us reading this. Passionate and professional.

May 19, 2026
Unprompted review
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Reply from deepcharts™

Hi Kierona,

thank you for taking the time to share such thoughtful feedback.

We truly appreciate your recognition not only of the platform itself, but also of the effort and dedication of the team behind it — especially during demanding moments like the DeepDOM release period.

Building and continuously improving trading software is a complex process, and feedback like yours genuinely means a lot because it recognizes the human side behind the work as well.

We’re very glad to hear that, despite the intensity of that period, the support team was still able to assist you professionally and help resolve your issues.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

customer service is superb and very…

customer service is superb and very helpful !
the platform is the best order flow system iv used

May 19, 2026
Unprompted review
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Reply from deepcharts™

Hi Olly,

thank you for your feedback, we truly appreciate it.

We’re very glad to hear that you’ve had such a positive experience with both the support team and the platform itself.

It’s great to know that DeepCharts stands out for you as an order flow trading solution.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Really good customer service

Really good customer service, purchased a Blue Guardian futures account, didn't manage to get the deepcharts desktop app, or any help. Deepcharts support helped me straight away and im now connected!

May 19, 2026
Unprompted review
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Reply from deepcharts™

Hi Vetle,

thank you for your feedback, we really appreciate it.

We’re glad to hear that the support team was able to help you quickly get everything connected and running properly with your setup.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

Hey Everyone

Hey Everyone. I wanted to share my experience with the
Deepcharts platform and team. I have been a full-time trader for 25+ years. After the 2008 financial crisis the landscape had changed with the advent of dark pools and algo trading being more common. I realized that a shift in the trading environment was taking place. Trading is an evolving field and artform and in todays world you need to be a data analyst and have the proper tools available to you. With DeepCharts, DeepDom and GEXBOT, Fabio, Freddy, Andrei, the tool shed is well stocked and ready to help you be successful. If you're considering being a full-time trader, take my advice, be data centric and not dopamine craving.

May 18, 2026
Unprompted review
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Reply from deepcharts™

Hi Kelly,

thank you for taking the time to share such a thoughtful perspective and for the trust you’ve placed in DeepCharts over your trading journey.

Feedback from experienced traders who have witnessed the evolution of the markets over decades carries a special value, especially regarding the increasing importance of data-driven decision making in modern trading environments.

We’re very glad to hear that tools like DeepCharts, DeepDOM, and GEXBOT are contributing positively to your workflow and analysis process.

Your message about approaching trading with discipline and a data-centric mindset instead of emotion is something we strongly respect and appreciate.

Thanks again for your support and for sharing your experience with the community.

The DeepCharts team

Rated 5 out of 5 stars

Hands down the best support staff of…

Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unless it’s an issue that has already been identified in which case they’re fast to address it and ask that you hold off on contacting while they resolve. They speak trader and understand quickly how to fix or achieve what you need. Absolutely recommend DC and DM for serious flow traders. - J

May 18, 2026
Unprompted review
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Reply from deepcharts™

Hi J,

thank you for taking the time to share such detailed feedback.

We truly appreciate your recognition of the support team, especially coming from someone with experience using professional trading platforms over the years.

One of our main goals is exactly what you described: providing fast, competent assistance from people who understand trading workflows and can quickly identify practical solutions without unnecessary back-and-forth.

We’re also glad to hear that both DeepCharts and DeepDOM have been valuable tools for your order flow trading approach.

Thanks again for your trust and support.

The DeepCharts team

Rated 5 out of 5 stars

I like the overall functionality of the program

I like the overall ease of use with the platform and customization of the Indicators and Templates. Also the very helpful tutorials put together by the team and appreciate all the hard work to achieve this

May 19, 2026
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Reply from deepcharts™

Hi Stephen,

thank you for your feedback, we truly appreciate it.

We’re glad to hear that you value the ease of use of the platform, along with the customization options for indicators and templates.

It’s also great to know that the tutorials and educational material provided by the team have been helpful throughout your experience.

Thanks again for your support and recognition of the work behind the platform.

The DeepCharts team

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