Wanted to book holiday with Riviera travel for 10% discount, but they do not recognise DDS! But did recognise Blue Light (BL), logged into DDS to see if they had a crossover number I could use, as BL... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very compreh... See more
Company replied
My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained wh... See more
Company replied
After a period of inactivity with my account, I found I couldn’t log in. Contacted DDS and over a few days, and some verification, Clover was able to reset my access and merge two accounts (didn’t rec... See more
Company replied
4.7
Excellent
946 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic and quick support
I’ve renewed my membership again but was having difficulty with the process. The support I received from Tracy was excellent and with her quick responses and help I managed to resolve my payment issues. The issue turned out to be my browser and nothing to do with the process. Great customer service and well deserved 5*
April 25, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
Great service
I had an issue with the verification and application process but Lorenzo helped me swiftly and kindly,honestly couldn’t have asked for better customer service
April 23, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
very quick responce to my problem thank…
very quick responce to my problem thank you
April 17, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Problems trying to renew Membership online
When encountering problems trying to renew my membership (via the App) I sent an email to report the problem to the Customer Services Team. I received a swift response from a member of staff (called Tracy) who very quickly resolved the issue for me.
Many Thanks
April 1, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
This is a very useful card
This is a very useful card and well worth carrying. It is widely accepted and the app not only lists the companies and businesses that take it, it also shows you on a map the 'Offers near me'. If you have any questions or problems you can email them for help (thanks Reece!).
April 16, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Massive thank you to Reece for helping…
Massive thank you to Reece for helping me sort out my DDS account recently. Reece has been a true professional! She is exceptionally polite and utterly helpful. I work as an HR in the Army in a leading role and i can see how genuinely Reece was trying to help me. Keep up the good work and all the very best for the future!
April 15, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
The very helpful customer service team
The very helpful customer service team, in particular John, help me navigate through a technical issue that wasn’t easy to resolve. John was professional, knowledgeable and patient all the way through. Many thanks.
April 15, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Easy and problem solved quickly
April 15, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Defence Discount Service
I am dealing with the administration of my Fathers death and although this was a rather minor problem it was dealt with quickly and efficiently, I could have had the card transferred into my name but as I already hold my own Defence Discount card it was surplus to requirement
April 15, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Lorenzo has dealt with my logging in…
Lorenzo has dealt with my logging in issues swiftly, thoroughly and professionally. A huge thank you
April 13, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Great service from Reece
Great service from Reece who very quickly help solve my problem. Thank you
April 9, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
I had problems getting a link to reset…
I had problems getting a link to reset my password and it took a week before I got a response from the Defence Discount Service. However Clover very helpfully reset things for me so it was simple to renew my card (which is incredibly useful to have). Clover asked me to get in touch if I still had issues but thankfully all went ahead smoothly. I felt the wait for a response to my email was overlong but understood that the team were dealing with a high number of queries so I was happy to wait
March 27, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
I paid for my card about two weeks ago…
I paid for my card about two weeks ago and stil have not received it yet
April 7, 2026
Unprompted review
Reply from Defence Discount Service
Hi Alan,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to support@bluelightcard.zendesk.com (mailto:support@bluelightcard.zendesk.com) with the subject line 'Trust Pilot (Your name)' so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
Card issue
John dealt with the issue I had with my card. Dealt with the issues and answered my question to my satisfaction.
March 29, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
John was extremely helpful and quick to…
John was extremely helpful and quick to reply to my issues. He made what previously was a complicated issue seem so simple. Great service!
March 30, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Katie - Defence Discount Service
I was having technical issues with the app
I was having technical issues with the app that meant I could not renew my subscription. I was assisted by Clover, who was patient, respectful and who resolved the issue. Excellent service, which was very much appreciated.
March 30, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Polly - Defence Discount Service
Took ages to open the renew section…
Took ages to open the renew section gave up after a day spent on and of laptop nightmare in fact all done after g/son took over even then it took a while just could not open log in kept renew here but did nothing . all sorted now thank you
March 23, 2026
Unprompted review
Reply from Defence Discount Service
Hi kdhailstone,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to **support@bluelightcard.zendesk.com** with the subject line 'Trust Pilot (Your name)' so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
I had a problem with my on-line account…
I had a problem with my on-line account which I could not resolve. Accessing my account via the mobile app was fine but through the web-based route on my laptop, it was having none of it. I submitted my problem via email and was promptly answered by Clover. After a number of emails between her and myself, the problem was fully and promptly resolved. Without her assistance, backed up by her obvious knowledge, it is highly unlikely I would have sorted this out. Please pass on my appreciation to Clover.
March 24, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
Thank you for taking the time to leave us a review, we really appreciate this.
We’re happy to hear our team was able to resolve your query quickly!
Katie - Defence Discount Service
Lorenzo was so efficient
Lorenzo was so efficient, asked me to e mail paperwork, I sent it then I got email to say all sorted. Card on the way. Thats how customer service should be, well done Lorenzo.
March 23, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
As with vets
As with vets, I am sure. We tend to forget to do things and passwords. I had a very quick, professional and polite response and solved.
Thankyou
March 6, 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
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