Defence Discount Service Reviews 

946
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional when guiding them through various account and card applications. People deeply appreciate the prompt, clear, and effective assistance provided via email to quickly resolve frustrating technical problems. However, some people mentioned that it is impossible to speak with someone directly because phone lines are closed. Consumers also noted that receiving an initial reply to support tickets can sometimes take several days over busy periods. Others experienced occasional confusion or delays regarding membership eligibility rules and digital access recovery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

People report positive experiences with customer service, highlighting friendly, reassuring, and genuinely... See more

Response time

Users describe positive interactions with response times, frequently highlighting quick and timely assistance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful support and efficient... See more

Customer communications

Customers had ambiguous experiences with contact methods. While many reviewers struggled to reach anyone by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to book holiday with Riviera travel for 10% discount, but they do not recognise DDS! But did recognise Blue Light (BL), logged into DDS to see if they had a crossover number I could use, as BL... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very compreh... See more

Company replied

Rated 5 out of 5 stars

My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained wh... See more

Company replied

Rated 5 out of 5 stars

After a period of inactivity with my account, I found I couldn’t log in. Contacted DDS and over a few days, and some verification, Clover was able to reset my access and merge two accounts (didn’t rec... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

946 reviews

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4.7

All reviews

(946)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deal with John!

Swift response with the correct information.

March 18, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Julie - Defence Discount Service

Rated 5 out of 5 stars

Anthony is very helpful

Anthony is very helpful, he responded very fast to get my problems sorted.
Really appreciated!

March 20, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello, 

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Julie - Defence Discount Service

Rated 5 out of 5 stars

Brilliant Discounts

I have just renewed my Defence Discount subscription after five years and it was a pleasant surprise that the cost of £4.99 has not increased.
When I first got this card, it was slow to take off and I wondered why I applied for it, but all of a sudden there was an explosion on how many retailers were accepting the card.
Our biggest surprise was in October 2025, we purchased a brand-new car (KIA Sportage 1 6T GDi HEV GT-Line S 5dr Auto AWD) and we received a massive discount, in the region of thousands of pounds, of the price of the car!

Full marks to Defence Discount Services (DDS) as it is there to save us money, especially in the time where money is tight!

October 31, 2025
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Julie - Defence Discount Service

Rated 4 out of 5 stars

Some confusion with the online…

Some confusion with the online registration/acceptance process. However, once personal contact was established with Clover, everything proceeded without further issues. Clover was very helpful & professional in her approach & her help was much appreciated.

March 17, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Julie - Defence Discount Service

Rated 5 out of 5 stars

Clover was extremely helpful in…

Clover was extremely helpful in replacing my lost card.

March 17, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Julie - Defence Discount Service

Rated 5 out of 5 stars

Great service from John.

Great service from John.
My defence discount service card had been damaged and he arranged its swift replacement.

March 17, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello, 

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Julie - Defence Discount Service

Rated 5 out of 5 stars

After having many problems trying to…

After having many problems trying to sign in to my account I have finally managed to do so with the help of Reece who assisted in the problem sorting of this issue.

March 12, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!

Julie - Defence Discount Service

Rated 5 out of 5 stars

Professional and timely response to my…

Professional and timely response to my query and my issue was resolved with just a couple of emails.
Many thanks to Clover for their help.

March 13, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Julie - Defence Discount Service

Rated 4 out of 5 stars

I managed to log on but for some reason…

I managed to log on but for some reason my details and payment didn’t go through. Received an email from Clover explaining what to do next. Received my card a couple of days later. Really appreciate Clover’s support

March 9, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!    

Julie - Defence Discount Service

Rated 5 out of 5 stars

Excellent service all round from…

Excellent service all round from Clover, really helpful, and follows-up to ensure all is ok.

March 13, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!

Julie - Defence Discount Service

Rated 4 out of 5 stars

After a delayed start to resolving John…

After a delayed start to resolving John got it all sorted within a short period of time.

Contact Email and telephone number advised didn’t connect. Leaving some head scratching but all sorted now.

March 13, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Julie - Defence Discount Service

Rated 5 out of 5 stars

I had a problem renewing my card

I had a problem renewing my card. Lorenco Got back to me within 24 hrs and was very helpful

March 4, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s amazing to hear you’ve had a great experience with our service.

Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!

Julie - Defence Discount Service

Rated 5 out of 5 stars

I was having difficulty logging into my…

I was having difficulty logging into my account so I got in contact with Defence Discount Service and Clover got back to me within the day with the reset my password e mail which sorted my problem out. Excellent

March 11, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello, 

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Polly - Defence Discount Service

Rated 5 out of 5 stars

One subscription that 'Keeps on Giving'

This is a subscription that 'Keeps on Giving'. I regularly use it for raffle prizes with Virgin Experience Amber Day's and Toby luncheons for family and friends. Simply a no-brainer not to sign up and subscribe. Any issues with their affiliates are quickly resolved.

March 10, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

We love hearing about the savings our members have made! Thank you for taking the time to leave us a review!

Polly - Defence Discount Service

Rated 5 out of 5 stars

Extremely positive experience following…

Extremely positive experience following Clover resolving the issue very quickly.

March 11, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!    

Polly - Defence Discount Service

Rated 5 out of 5 stars

I had an issue with applying for the…

I had an issue with applying for the card as the website wouldn’t load. However, this was very quickly dealt with by Sammie and I was able to use the service soon after. Sammie was very courteous and resolved the manner.

March 10, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Polly - Defence Discount Service

Rated 5 out of 5 stars

Great service

Reece was very helpful. A few things were required to sort my account and he did them all amd kept me updated. Very happy.

March 9, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!  

Polly - Defence Discount Service

Rated 5 out of 5 stars

The whole experience was made easy

The whole experience of applying for a Defence Diiscount Card was made so easy by John who guided me through the whole experience.
Amazing from start to finish, plus a great card to have, if you have love ones in the forces have them look into the discount card as theres plenty of good deals to have x

March 8, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!    

Polly - Defence Discount Service

Rated 5 out of 5 stars

I had lost my card.

I had lost my card and sought help from DDS. They were very helpful and patient. I later found the card and DDS reinstated it. All very satisfactory.

February 28, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello, 

We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!

Polly - Defence Discount Service

Rated 5 out of 5 stars

Great help.

Clover, who assisted me with my issue was fantastic help. Speedy response and we managed to sort the issue.

March 6, 2026
Unprompted review
Defence Discount Service logo

Reply from Defence Discount Service

Hello,

It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!    

Polly - Defence Discount Service

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