Defence Discount Service Reviews 

I had an issue with my app not working so contacted the team at the defence discount service by email and had a prompt reply from Reece who was extremely helpful and has now helped me sort the issue.

I asked about a discount for booking with a cruise line. I couldn't see, so I contacted the Defence discount service.
Rhiannon replied and informed me what to do. In the meantime, someone would sort out the error.

I had an issue renewing my card as it had expired and I couldnt figure out how to locate "veteran" from the drop down box , so I contacted the DDS helpline and Rhiannon was very helpful , very patient and fixed the problem for me , thank you .

John was very helpful, and helped me solve a problem I had when trying to renew my membership.

John was really helpful and efficient when I needed to renew my Defence Discount Card.

When fighting with the web-site to change my email address, John went above and beyond the call of duty to help me surmount the technical issues and achieve success.

Applied for my second card and despite a few problems all got sorted.jusy waiting to use my card

I applied for my second card and despite a few problems the help I received the card and am now using it. Thank you for all the help and support

John was understanding, he helped get through the process easily.

Haven't actually used yet but from what I've experienced so far the admin side of DDS it's first class. Special mention of Tracy who was very helpful. Thank you.

I picked up an anomaly on the web page and submitted a request online to get it logged. I received a response promptly from Rhiannon and she's actioned my request promptly and kept me up to date on the situation - thank you!

Can`t log in to my account.

Difficult to submit request for help.

Eventually managed to submit request for help.

Received confirmation email but no idea when I may receive assistance.

I contacted the DDS as my membership had expired and I had recently retired from the MOD so I needed to query if I was still eligible. John was very helpful and efficient and dealt with my query swiftly and professionally. I would definitely recommend the services of the DDS.

The Defence Discount Service was until recently the only way of proving one's status as a veteran, but apart from that offers such as the discount at Bill's restaurants mean that the cost of membership will be recovered with only one purchase. Another benefit is the discount available on fares of British Airways and Qatar Airways. In the last week I had a problem booking Qatar flights on the website: I obtained helpful advice (although I had already established a workaround), but when Rhiannon very effectively followed up the issue - when I'd been too busy to respond to the initial advice - I was very impressed with her service.

I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very comprehensive response from Tracy which cleared up the problem. Always been impressed with DDS and following this I am even more impressed. Well done Tracy for excellent service!

Kept in touch throughout my issues. All resolved without any SNAFU

Great service from John. He was really patient and helpful.

I had a personal question regarding my account.

Rhiannon responded promptly and gave me a very clear explanation and resolution to my concerns regarding an ex partner still having access to the account.

Having initially having problems with paperwork I was contacted by Rhiannon who gave me a list of options available to me,once I had sent off the relevant documents she came straight back to me assuring me all was now ok , she was very efficient and professional and made the whole experience stress free.

I was having difficulty resettingmy login password, I emailed DDS for help in this matter and was contacted by Clover who very kindly sent me a reset link. A big thank you to Clover for helping me to resolve the issue.