They gave good advice, sold the products we needed and helped us with recommendations of products we will need in the future.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Ordered in the morning and delivered the following day. Will be my go to for Defib consumables
Company replied
Defib World know their products,the servisce is efficient and smooth .Fantastic company to deal with .
Company replied
Arrived next day as stated in terms and conditions of purchase. Good deal on Defibrillator battery and pads.
Company replied
Company details
Written by the company
Defib World is a UK supplier of lifesaving heart defibrillators, cabinets and accessories including replacement batteries and electrode pads.
Contact info
United Kingdom
- 0330 223 6336
- sales@defibworld.org
- www.defibworld.org
4.6
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Poor Customer service + poor delivery
I ordered a defib + a wall bracket.
The wall bracket came very quick, no info on the Defib.
Hence I rang and was told the Defib was coming from the supplier, which was an unwelcome surprise to me. The girl who answered the phone had no idea when it would be dispatched, if ever ??? I asked her to find out and let me know. I never heard anymore, which I think is very poor for something I have paid over £1300 for. Also, your delivery agent, came on the Friday, never rang the bell, never came inside our entrance lobby. Said would trya again Monday, what happened to Saturday+Sunday. On the Monday a neighbour saw the package just left on the ground outside our front door. Again very poor and very cheap for a £1,300 package. I expected to have to sign for it. it was not a box of chocolates, and even a box of wine we have to sign for . Anyway the Defib was all in working order, and we now have it available. I must say I expected better for £1300.
November 14, 2025
Unprompted review
Reply from Defib World
Thank you for your feedback.
I would like to start by saying I am very sorry to hear you had a poor experience with Defib World. This is not the level of service we aim to provide.
I have reviewed your orders and can see that both orders were placed on a Saturday and as we do not ship on weekends, the order for the wall bracket was dispatched on the Monday (the next working day) and arrived the next day. As the defibrillator that you ordered is not a stock item for ourselves, this was shipped directly from our supplier, where we did experience some delays.
In regards to how the delivery was left by DPD, this falls well below the standard we expect from them as our delivery partner. I can only apologise on their behalf and i will be passing back the details you have provided so this can be investigated by them.
While we are glad to hear your defibrillator is in working order and is now available for use, we completely understand your frustration with the overall experience you received with this order.
If we can assist you with anything further, please don't hesitate to contact us. Thank you again for your feedback.
The Defib World Team
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Great service
Great service. Ordered in the morning and delivered the following day. Will be my go to for Defib consumables
November 12, 2025
Unprompted review
Reply from Defib World
Thank you for reviewing us!
We are very glad that you had a speedy experience. We look forward to working with you again.
Thank you,
The DW Team
Great Customer Service
October 16, 2025
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate it. We are very glad we could provide you with 5* customer service.
Thank you,
The DW Team
Ease of ordering and payment
As a Local Government Organisation, the ability to receive an invoice for payment, rather than having to use a personal card was much appreciated.
October 6, 2025
Unprompted review
Reply from Defib World
We're glad to hear that the option to receive an invoice worked well for your organisation. We're always happy to support in any way we can.
Kind regards,
The DW Team
Really good customer service very…
Really good customer service very helpful and friendly and orders come out quickly and well packaged
September 17, 2025
Unprompted review
Reply from Defib World
We're thrilled to hear you had a positive experience with our customer service and order process.
Thank you,
The DW Team
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Fast efficient service
October 1, 2025
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate the 5 stars.
Thank you,
The DW Team
Friendly and professional staff
Excellent support and advice on purchasing the correct product
September 15, 2025
Unprompted review
Reply from Defib World
Thank you for your very kind review.
We are glad we were able to provide you with the support and advise you needed.
Thank you,
The DW Team
Helpful staff and prompt delivery
Helpful staff and prompt delivery. Thanks
August 12, 2025
Unprompted review
Reply from Defib World
Thank you so much for the 5-star review. We're glad to hear you found our staff helpful and the delivery was quick.
Thank you,
The DW Team
Reply from Defib World
Thank you for your five star review, we really appreciate it!
Many thanks,
The DW Team
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Easy transaction online.
Easy transaction online.
Fast shipping.
Exactly as described.
Many thanks.
August 2, 2025
Unprompted review
Reply from Defib World
Thank your for your 5 star review, it's really appreciated
We are very glad that you had easy and speedy experience.
The DW Team
Excellent service to deliver our AED
Excellent service to deliver our AED.
It arrived safely and on time.
Competitively priced, very satisfied thank you.
August 16, 2025
Unprompted review
Reply from Defib World
Thank you for your very kind review, we really appreciate it.
We are so glad that we could offer you a quick service and competitive pricing.
Thank you,
The DW Team
AED pads and batteries
Always buy pads and batteries for community AED here.
August 10, 2025
Unprompted review
Reply from Defib World
Thank you for your 5* review.
We really appreciate your continued support.
Thank you,
The DW Team
Easy to order the product that i…
Easy to order the product that i Wanted. Good service and delivered to my expectations.
July 17, 2025
Unprompted review
Reply from Defib World
Thank you for your feedback! We're glad the ordering process was simple and that everything was delivered just as expected.
Thank you,
The DW Team
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Replacement Battery
Easy to identify the required battery for our defibrillator.
Efficient service.
July 22, 2025
Unprompted review
Reply from Defib World
Thanks for your 5* review! We're glad you found the right battery and that our service was efficient.
Thank you,
The DW Team
Best price, easy order and prompt delivery.
Very good product that we use across our business footprint. This was the best price I could find for the complete (genuine) product including battery and pads across the internet in Jul 25. Easy to order and very prompt delivery. When any of our 'fleet' of AEDs needs replacing or consumables in future, Defib World is the first place I will look and then a quick check that they still offer the best value for money. Absolutely satisfied with this supplier.
July 7, 2025
Unprompted review
Reply from Defib World
Thank you so much for your very kind review!
We’re thrilled to hear that you found our pricing competitive and the ordering process smooth. It's great to know our products are supporting your business across multiple locations.
We look forward to continuing working with you and providing the best value and service for your AED needs.
Thank you,
The DW Team
Replacement defibrillator pads.
Found the required replacement pads on line in stock and ordering was simple. Quick delivery at reasonable postage costs. Will use this supplier again. Thanks
July 4, 2025
Unprompted review
Reply from Defib World
Thank you for the 5-star review!
We're glad to hear you found the replacement defibrillator pads easily and that the order was delivered quickly. We really appreciate your support and look forward to serving you again in the future.
Thank you,
The DW Team
Swift
Swift, efficient service. Delivered what I needed when I needed it and cheaper than other providers.
July 10, 2025
Unprompted review
Reply from Defib World
We're pleased to hear that you found our service swift, efficient, and competitively priced. Thank you for your feedback.
Thank you,
The DW Team
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The sale person was very knowledgeable…
The sale person was very knowledgeable and friendly and answered all my questions. This enabled me to make a decision on the defibrillator that met my needs. The price was excellent.
June 24, 2025
Unprompted review
Reply from Defib World
Thank you for the 5-star review.
We're pleased to hear that a member of our team was knowledgeable and friendly, and able to assist you with your decision. Great to know you were happy with the price too!
Thank you,
The DW Team
Excellent service from start to finish.
Excellent service from start to finish.
Ordering our defibrillator was quick and straightforward, delivery was prompt, and the team were helpful and knowledgeable throughout. Highly recommended
July 18, 2025
Unprompted review
Reply from Defib World
Thank you very much for your kind review.
We're glad the ordering process was quick and easy, and that your delivery arrived promptly. It's great to hear our team could provide helpful and knowledgeable support.
We truly appreciate your recommendation!
Thank you,
The DW Team
Reply from Defib World
Thank you for your kind review.
We are so pleased we could offer a great price and speedy delivery.
Thank you,
The DW Team
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