They gave good advice, sold the products we needed and helped us with recommendations of products we will need in the future.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Ordered in the morning and delivered the following day. Will be my go to for Defib consumables
Company replied
Defib World know their products,the servisce is efficient and smooth .Fantastic company to deal with .
Company replied
Arrived next day as stated in terms and conditions of purchase. Good deal on Defibrillator battery and pads.
Company replied
Company details
Written by the company
Defib World is a UK supplier of lifesaving heart defibrillators, cabinets and accessories including replacement batteries and electrode pads.
Contact info
United Kingdom
- 0330 223 6336
- sales@defibworld.org
- www.defibworld.org
4.6
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
really impressed with the unit but the…
really impressed with the unit but the door alarm is rubbish .a better system would be better.
thanks for the reply but the unit i was sent does have a alarm with it ,i do not know what order you are looking at but i would not have bought it without one.
March 7, 2025
Unprompted review
Reply from Defib World
Thank you for your review.
We are glad to hear hat you are pleased with your unit. I have reviewed your order and can see that the cabinet you have ordered does not have an alarm feature included, please do let us know if we can help.
Thank you,
The DW Team
Advertisement
Reply from Defib World
Thank you for your 5* review.
Many thanks,
The DW Team
Your service was excellent
Your service was excellent but the delivery by Royal Mail was aweful. Received an email saying that it had been delivered went home no package. Checked the tracking and the photo was of the package not where it was left. Went on line and the only help that I was given was ask your neighbours!!! Eventually found and in our defib ready for action many thanks for your part in the process
June 7, 2025
Unprompted review
Reply from Defib World
Thank you for review —we really appreciate it.
We're sorry to hear about the delivery issues with Royal Mail understand your frustration. We are glad to hear the package has been found and your defibrillator is ready for use!
Thank you,
The DW Team
Fast response and trouble free
May 21, 2025
Unprompted review
Reply from Defib World
Thank you for your review.
We are so glad that we were able to help and your experience was trouble free.
Thank you,
The DW Team
Easy to deal with …
Quick delivery with very good communication with Lucy regarding payment
May 2, 2025
Unprompted review
Reply from Defib World
Thanks for your feedback and the 5-star rating.
We are glad to hear everything went smoothly and that Lucy was able to assist you with payment.
Thank you,
The DW Team
Advertisement
Easy to deal with
Easy to deal with, good website, a charity organisation, very good prices, prompt delivery, what more could you want!
May 29, 2025
Unprompted review
Reply from Defib World
Thank you for reviewing us!
We are so glad you had a great experience.
Thank you,
The DW Team
Good customer service and advice
Good customer service we needed replacement pads for G5 Cardiac Science Defibrillator and a new carry case. Competitive pricing for products particularly pleased with the carry case as our old original one took so long to remove from device therefore wasting precious seconds if needed in an emergency. So extra peace of mind that the defibrillator is now both well protected more importantly easy to access quickly for anyone to use.
May 19, 2025
Unprompted review
Reply from Defib World
Thank you so much for your kind review! We're glad to hear that you were pleased with our customer service and your new items.
If we can help with anything in the future, please don’t hesitate to contact us.
Thank you,
The DW Team
Speedy service
Speedy service
Had a call from company advising I had ordered non compatible items . thus was first class service and correct items ordered
May 2, 2025
Unprompted review
Reply from Defib World
Thank you for your review.
We're glad we could assist in getting the correct items sorted for you. It's important to us that everything goes smoothly.
Thank you,
The DW Team
Ordered defribilator batteries cost…
Ordered 2 defribilator batteries cost more than £600. they claimed the batteries were sent in a jiffy bag, jiffy bag recieved with other parts of order but not the batteries.
complained, but they were unwilling to help- lost over £600.
January 23, 2025
Unprompted review
Reply from Defib World
Hello A R,
Thank you for sharing your feedback. We are very sorry to hear about your experience with your recent order, and we completely understand your frustration.
Please be assured that we take these matters seriously and we are conducting a full review including all previous correspondence.
We will revert back to you shortly and in the meantime we appreciate your patience, and we apologise for any inconvenience caused.
Regards,
The DW Team
Advertisement
Training defibs
I was looking at purchasing 4 defib trainers. The price at defib world was very competitive, when I had a small problem ordering online I went into live chat. I was sent an invoice to pay by bacs made the payment and the defib arrived by 0930 the next morning. Excellent customer service all round. Very happy with product which was vastly more expensive on other sites. Thanks you.
October 10, 2024
Unprompted review
Reply from Defib World
Thank you very much for your kind review. We are so glad that we were able to help you via our live chat feature and that your order reached you on time and you are pleased with the training defibrillators.
Thank you,
The DW Team
Didn't deliver order
Placed an order - paid £10.99(!) for delivery, two weeks later no sign of item. Cancelled and refunded. I don't believe they had any intention of fulfilling the order at all :(
March 21, 2024
Unprompted review
Reply from Defib World
Good Morning Simon, I am sorry to hear about your experience.
We've sent you an email to confirm your account details.
We can then investigate your concerns further and whether the item was in stock at the time of placing the order.
Thank you,
The DW Team
Met the order and sent and received
September 14, 2021
Unprompted review
Reply from Defib World
Thanks for reviewing us, we're glad you had a good experience!
Thank you,
The DW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.